I tried withdrawing 0.5 BTC over an hour ago. My balance went down, but I didn't receive any coins.
Please be more attentive to
Minimum withdrawal amount is 0.01 BTC. The current maximum withdrawal is 1 BTC per 24 hour. Transactions will be processed within 24 hour from the time the withdrawal is requested.
Note personally for you: Users who have not won BTC and have received a gift from us could have wait a little longer.
We bring you our apologies if we have delivered you any inconvenience.
I saw this in a recent forum post:
Transactions will be processed within one hour from the time the withdrawal is requested.
and didn't realise it had changed.
When we talked about the 1 BTC bounty for me reporting the exploit in your site instead of stealing your bankroll, you agreed to pay me 1 BTC so long as I waited "a few days" before withdrawing it. That was 5 days ago. "A few" typically means 2 or 3. Note also that this wasn't a gift, it was a bug bounty for a serious exploit that I found. I did the honourable thing and reported it rather than helping myself to your coins. Now it's your turn. I have waited over 100 hours already - more than you requested that I wait.
Initially you say that you receive from us an email with your password supposedly open (although we encode all the passwords and can not find them) and we do not send you emails when registering. Now you blame us that that we lied about the time of the withdrawal, being inattentive. Please excuse us, but we start to doubt your honesty.
YOu found a bug, thanks for you for that, we were not required to pay for it but nevertheless we did not haggle with you and we have added to your's balance as much as you asked, despite we have had very great difficulties with the bankroll at that moment , and we remind you that you said that will not withdraw them at all, as you play, so waiting 24 hours for you will not be a big problem.