Quote from: tutorialevideo on December 11, 2014, 10:16:38 AM

Quote from: DigitalPackrat on December 11, 2014, 10:07:41 AM

I just submitted my info for compensation to sale@bitquan.com again. I am still skeptical till I get a reply back or see something in my wallet.

Keep us informed about your status please.!

You can count on that!

Quote from: Furio on December 11, 2014, 10:18:48 AM

Good customer service!

I really wish people would read what's going on before praising AM. Many people have had issues, then when we try to contact AM for a solution we get silence or a promise that isn't kept.

Recap on my situation. Prismas arrived Nov 6 and caught fire Nov 10th in 75f weather. I was instructed to return the damaged boards keeping the good ones and that a new prisma would be sent as compensation. The damaged board was sent back and cleared HK customs Nov 18th. Nov 24th I finally get a reply from AM regarding my inquiry to them receiving my defective unit, they asked for a tracking number then went silent. Several emails and PM's later and I get a reply on Nov 29th that replacement boards not a prisma were shipped to CrazyGuy. Replacement board arrives Dec 6th, many emails and PM's later and this thread is the first response I have seen regarding compensation.

Good customer service requires communication. I will work with people and understand when things need to change but it needs to be communicated. Promising one thing then going silent for days and weeks especially with time sensitive equipment like this is not good customer service.