Quote from: DigitalPackrat on December 12, 2014, 09:44:37 AM

Coming up on 24 hours since I sent a email to AM and just like the other countless times I have sent them emails there has been no reply.

For all of you praising AM, this is the third time compensation has been promised. The deal looks great and they have managed to make many of you think they are a great company standing behind their products and taking care of their customers but there is no follow through. Just a bunch of empty promises.

I sent an email yesterday morning to sale@bitquan.com and I just got a reply telling me to send my equipment back to my re seller despite friedcat saying

Quote from: friedcat on December 11, 2014, 04:43:44 AM

For retail customers/customers get from secondary market:

This time please direct contact us instead of resellers.
The buy-back price for you is 1.39 btc each(0.3475 btc per board), and 0.069 btc per controller.

Here is the mail I just got this morning

Quote

Hello,
We've got your refunding message.

We need some information as below:
1.We want to know the quantity of the machines you purchased and how many boards and controllers of them need to be returned.
2.How did you purchase our machines, by official channel or reseller channel (CrazyGuy/CanaryInTheMine)?
-If you purchase the machines by official channel, please tell us and provide the tracking number or the returning goods for us to tracing. Once we receive the goods, we will check and confirm with you, and then send the new machines to you ASAP.
-If you purchase the machines by reseller channes, please contact with the resellers and send the returning goods to them, but please still let us know the tracking number and arrival information. We will deal with it with our resellers ASAP.

So please provide the information according the format as below:
1.Channel of your purchasing (official or reseller):
2.Quantity of your purchasing:
3.Quantity of returning borads:
4.Quantity of retuning controllers:
5.Tracking number:
6.Your name:
7.Your bitcoin address:
8.Your address:

P.S. The controllers must be returned back with the borads.

After we receive your returning goods, we will confirm with you and send the new machines to you ASAP, so please wait patiently.