BA's latest strategy now in buying more time kicking the can down the road, mining and embezzling as much as they can before it catches up to them, is deleting all tickets and pretending that they've completely restructured their non-existent customer service, which previously (and still) consists entirely of getting threatened by the illiterate cunt Alexey Andreev, or getting trolled by legendary Internet faggots david and blackarrow, whoever the hell they are.
Lets see what Alex has to say about BA's customer service:
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... We have an experienced and dedicated customer support team that is able to provide a high quality service. They are qualified in handling and fixing all matters that might arise. ...
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Their customer service is absolute shit. Then in the same post he proclaims Black Arrow's trustworthiness.
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... We also believe that a random person from the internet that organizes a group buy is both not qualified to handle customer support, shipping matters including local customs and might also not be trustworthy to receive all your money ...
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They've also demonstrated that they're a horrifically untrustworthy company. This is not surprising as they're run by a convicted criminal.