Quote from: ZacheryL on December 17, 2014, 02:59:16 PM

Perryl,

Thanks for your reply. You've mentioned that you sell virtual goods and receive Paypal as payment. May I know how you win a chargeback against fraudulent buyers considering your virtual goods are just as intangible as Bitcoin.

We don't, well, we rarely do. That's why I said I was surprised Paypal didn't take your side. They seem to pretty much always side with the buyer.

The information we provide is just some logs proving that the item was delivered to the person who purchased it, but it only proves that it went to an account registered with the same email as their Paypal email, assuming they even used the same email as their Paypal email to register for the site in the first place. There are a lot of variables to consider, but in the end we just throw everything we can at them. Sometimes we win, but we usually lose. On the ones we have won there is no consistency. Some cases we provided a ton of information, and others we provided very little. Information consists of things like sql logs and email conversations, anything we can come up with really.