Quote from: fuzzbuzz on December 18, 2014, 07:03:21 PM

What measures does your company have in place to buy bitcoins at the prevailing btce market price when a customer confirms a bitcoin withdrawal since delivery of btc can take 24 hours?

What bitcoin price does the customer receive when requesting btc withdrawals?
A. Market price at time of request
B. Market price at bitcoin transfer ( blockchain registers the transaction) within 24 hour window
C. Daily BTC average price ( Hi+Low/2)
D. Other

The price the customer receives is the price when the manager in the Payments Department goes and purchases the Bitcoin. We do not guarantee any price based on any method. We don't record the price when the customer confirms the withdrawal request. We buy the Bitcoin usually within 12 hours on a business day but it can take up to 24. Deposits and Withdrawals open up the client to exchange rate risk. We do not ourselves to be open to this risk as we only deal with USD and EUR.

Hope this answers your question.

JC