Hello people, good afternoon, I need help.
I lost access to my email that is on my blockchain.com account, so I accessed it using the 12 words, to create a new wallet and recover the balance, the first access worked perfectly, I left the browser window open for a few minutes , so the session expired, when I went to do the same step (access using the 12 words), now the site returns the following message: "Restoring account failed. Please Try again"
I'm not finding anything related to this message on the internet, has anyone here gone through this? or can you help me somehow?
I've been trying since yesterday, I've waited an interval of 12 hours to try again, and the problem continues. If anyone has anything to say I would be very grateful.
I'm sorry to hear that you're experiencing difficulty restoring your blockchain.com account. It's possible that there may be an issue with the website or with your internet connection that is preventing you from successfully restoring your account.
Here are a few steps you can try to troubleshoot the issue:
1. Clear your browser cache and cookies: This can often resolve issues with website sessions and allow you to access your account again.
2. Try accessing your account from a different browser or device: Sometimes browser settings or extensions can interfere with website functionality. Trying a different browser or device can help you determine if the issue is with the website or with your browser.
3. Contact blockchain.com support: If the above steps don't resolve the issue, you can contact blockchain.com support for assistance. They may be able to help you troubleshoot the problem or provide additional information on why you're unable to restore your account.
It's important to note that accessing your account using the 12-word phrase is a sensitive process, and it's crucial to ensure that you're accessing the correct account and that your 12-word phrase is stored securely.
I hope this helps, and I wish you the best of luck in resolving this issue.