I have a similar problem, i made a DGB transaction like 22 Hours ago and its not posted on the network and it keeps changing between processing and pending and no reply to the Tickets, this is a complete disrespect to their clients and ignorance to the Crypto Market where its originally aiming to get rid of this bureaucracy which is not moving anything except backwards.
they had to inform customers that they have a problem with DGB withdrawal instead of just increasing the liquidity of their platform on our behalf.
this platform making 0.35% from every single trade and they are making hell of money, cant they hire enough team to support their clients and solve their issues which is taking ages.

I will make a new post that includes a full review from customer side and evaluation to all platforms & exchanges looking forward to be made based on clients rating, hopping that people will not be miss-leaded by advertisements and volumes only.

- Update - i decided to dedicate my day on refreshing the support page till i can get my Chance of one entry, and finally it happened, knowing that i mentioned in the ticket that all my data are checked and i received this autoreply says " please confirm that your wallet address and bla bla, few hours later i had LTC in my account finally !!!

i agree with you, this might be a transaction for cold storage, however, this is not making them good yet, clients are trading in such volatile market if they cannot meet its requirement and appreciate time, so they are not part of it.

Defiantly i will update you in my post here if there is any news, Good luck

C-CEX, this is beyond any limits, where is my LTC, i made a transaction of my LTC 25Hours ago, and on the network it is spent and its not shown in my wallet in C-ECX Wallet, support ticket asking me to get back in Hour(S)m is this is even possible, not having my coins in my wallet and when i am trying to get in contact with Support you are asking me to get back to Make a support ticket in Hourss ??not  even Minutes ? Hours

Scammers are much more professional than You by the way !!!!!

Get my coins in ASAP in case i am imagining as if you will care to ready my message here !

My Transaction ID: 1567a48f838751f3749eb271791fd8117c16ae6004c1ea03bdc9338b67dc98cc    
my bloody Wallet at your platform is: LcYzNqYrVWdiUw7bPmtgY5hZS5aUTmTfPm

go track it, its delivered since i was a kid !!!

Again, C-Cex is ruining the Concurrency Idea, they cannot understand the time meaning in trading, if i have a chance of a good buy and i make deposit, it never happened that i bought at the right price because of the delay of C-CEX deposit into my wallet, i am using a good transaction coins to avoid delays, and i have it Pending/Freezed at the gates of C-CEX not getting into my account due to the nonsense.

if you cannot comply with the Market rhythm Just send back people their Coins and Close, sell your Domain to some1 who appreciate time.

Now your Support Ticket queue is full !!! and the message "come back in few Hours", Hours ?? Really Hourss ?
we are not ridding horses anymore Gents.

THIS IS MY LAST TIME TO TRADE IN THIS STUPID PLATFORM

I have the same issue exactly, for no reason, they closed the account while i submitted all the required documents, the new trend now not replying the emails and service center calls have 0 information about my case or actually anything else the best useless call center i ever dealed with, i have my account closed with some money that makes different to me in addition to freezing an investment capital all of this without any feed back if they will reinstate my account or refund my money, exact action of a scam sites!
I wish a legal action could be taken to stop this soon and forever.