Hello cdzcod,

Thank you for your reach through PM.

Consulting to our compliance team, we have to put a block into your account due to our findings of self referral that results in abusing commission.

Hello always7out,

May we trouble you by asking if you can send us PM with your UID?

Hello GreatArkansas,

We are sorry for our delayed response for your curiosity and thanking the community and our BC players that help answering in our place.

Converting FIAT to crypto is possible once a player reached Level 56 and completes KYC.

Hello Jinal2820,

We are sorry for the confusion and mixed message. When our representative mentioned approved, we are referring to your other account. It is already approved with the documents you submitted for KYC purposes.

The account should be open and you can withdraw the remaining funds on the account. Following withdrawal, upon breach of multi-account, the accounts will permanently be locked.

Hello Cendaaa,

Our team received your preferred address for return deposit through holydarkness.

We are afraid that we have to follow protocol that will require your written request asking the initial deposit to be returned to the address being referred here, once again, formally through email.

We will be waiting for your email and promptly process the withdrawal.

Hello DockCableWhite,

We afraid we can not reinstate your account.

Our security team flagged the account for possible breach and multi-account. This decision, we afraid, is final.

Hello itsalphaesse,

Please be informed that in accourdance with our finance team the withdrawal in dispute has been successfully credited to your account and it is not credited back to our account. We are sending you UTR number by PM. Kindly check and confirm

Hello Tuduh,

As we previously covered and described, following our inspection to the video sent to our colleague that is in touch with holydarkness, we realized there is a technical glitch in the option of transaction history, that it can only show 60 days at max, despite 90 days is an option.

Following this discovery, we have tasked our developers team to fix the glitch immediately and they are working on it as we speak.

Subsequently, the range selection might have been adjusted by our dev team to better reflect the real viable option while they are working to reenable the longer and older list.

We will repeat once more that according to the database from our finance team, there is no pending or uncredited deposit to your account. The three previously mentioned TXID had been credited, as per can be consulted from our previous post. The timestamp of when the fund entered our system and credited to your account has been made known to you from the post.

Hello Tuduh and BC Players,

We have tasked our dev and finance team to investigate the case from two separate matters as per holydarkness's inquiry and the video evidence he sent us.

Related to the video of the history of funds, currently our history system can only show 60 days of transaction in spite of the availability of other option. We are sorry for this inconvenience and are working on fixing this immediately so the history can properly show older data.

We would also assure other players that the situation does not affect the deposit and withdrawal process and status. Deposits and withdrawals will be credited and debited normally. Only the history won't show entries older than 60 days.

In the case of the deposit being uncredited we've checked our system, and the three transactions in question were already credited to the account, with details as below:

currencyName: ETH
amount: 0.017187
Date: 2025-04-14 20:19:10
0xd6d7c0115c3bb68b099a5939e524c899ceaeb501942e436d6738b31490930caa

0xc3ef28b7d2869cc4e22845f96bc5c15d045f5f0be3220b8f004e36888fd2f7c8
currencyName: ETH
amount: 0.015727
Date: 2025-04-08 19:43:32

0x88da8598b7b50c1699695c4da8f211e9c521372a913e97e62ece552906a93bac
currencyName: ETH
amount: 0.01454
Date: 2025-04-05 20:06:21

We will once again assure you that there is no uncredited transaction to your account.

Hello Tuduh,

Related to the matter of the TXID you provide above (0xd6d7c0115c3bb68b099a5939e524c899ceaeb501942e436d6738b31490930caa), our system show that it is already credited to user account on date: 2025-04-14 20:19:10.

If you would double check that the fund has not entered your wallet, it will be very helpful for us.

Please don't hesitate to supplement with screenshoted page of the deposit history on the date referenced to show that the fund does indeed not credited.

Related to the matter of deposit history, kindly be informed that our system keep record of them for 90 days:

Hello Tuduh,

If we may reinform, as per our finance team, there were no pending or uncredited transaction to your account. However if you feel that you still have deposits that are not credited, kindly assist us with the TXID for the deposits, we will investigate the issue right away.

Hello Tuduh,

We have check with our team, UID 53390187 should not have any pending or uncredited transaction.

The transactions and amount you see on Arbitrum Chain, https://arbiscan.io/address/0xff5F3443e6905CB73e27be4e9Eef2889312b96Fa, is due to the custodial nature of the wallet. The wallet owned and controlled by BC. The amount or transaction, in or out, from and to the wallet does not directly equate that the transactions happen from and to UID 53390187.

If you feel that you still have an uncredited deposit, please assist us with the TXID of the deposits and we will investigate right away. Thank you.

Hello Tuduh,

We will address and clarify the matter in your scam accusation thread. Thank you.

Hello Tuduh,

Can you help us with your UID by PM? We will look into the matter.

Hello Sling0,

Is it possible for you to reach us via recovery@bcgame.com and describe your situation with the team? Lifting a self exclusion is not something we can do, but the team may have a solution.

Hello Ghsucfhbtucc,

As a layer of security to assure our player's confidence related to their activities in our platform, certain transactions will require two out of three security codes that we offer: OTP code sent through SMS to the registered and verified number, Authentication Code by Google Authenticator, and Email sent to the registered address.

Please assist us by providing your UID, we will consult with our security team if some actions are needed to be done from either our side or yours.

Hello randomuser8888,

Our apology for the technical issue. We've sent the PM again. Kindly check your inbox and see if our response is well received on your end.

Hello randomuser8888,

We have replied to your message with a solution for your situation. We hope you can complete your verification smoothly.

Hello alvin8,

As per our latest explanation, we are afraid that the decision is final and we can not meet you with the proposal you relay to us. If we may repeat, the call was made by our provider and we can not overturn this.

And though the proposal sounds like an ideal way to meet you as our player in the middle, we also can not give in to it in concern that it will set a bad predicament for future cases where other players will request similar exceptions.

We understand this is hard to accept, but unfortunately the decision is once again final and we can not grant any of the points you propose as alternative.

This is our final say in the matter.

---

Hi Holy,

Though I have been debriefed about your talk with our colleague earlier this day, and he told me that he's explained the situation to you, I was asked specifically by him to extend our apology that just like your past conversation with our other colleague, we can not grant your offer this time due to the above reason. We hope you can also understand this.