I actually wonder why the suspicious activity algorithm should be triggered simply because a user withdraws to the same wallet more than 2 times. Isn't that normal?
It seems your precautionary measures are too much. That way, every transaction ends up suspicious. I'm sure even those who are strongly promoting single-use addresses are themselves reusing addresses.
And why funds that are wrongly blocked not returned in full? Aside from transaction fees, would you retain a portion of it?
Anyway, why should customers change with you? Why not you change with the customers? They're the very market you're serving, right?
Of course, we are on the clients' side. These rules are written in blood, we warn our users about possible blocking. Follow the instructions and there will be no problems. We need people to come and change. The blocking process is automatic. We provide information to avoid blocking.
Two transactions in a row will go through without problems, there will be a problem with the third. We warn and recommend taking a break for 16 hours.
We return the funds minus the network commission, the user was informed about the formula for avoiding suspicious activity.