I found this on reddit https://www.reddit.com/r/Ripple/comments/bwn09t/gatehub_hacked/ and here as well https://www.xrpchat.com/topic/31759-a-few-user-reported-their-gatehub-wallet-been-hacked-and-xrp-sent-to-r9do2ar8k64nxgld6ojoywaxqhus57ck8k/

So it's not only you, or you wrote this two threads too?

And most repellent part is they don't even give a f*ck for this, there's no single update on their official social media accounts related to this issue.

Dear GateHub user,

We must notify you that we have reason to believe your ripple wallets’ security may have been compromised.

We are conducting an extensive investigation and therefore cannot make any conclusions on the matter as of yet.

We wanted to inform you of this occurrence to honor our commitment to security and customer service.


We strongly advise you to take the following measures to secure your assets.

Review your GateHub account balances and check for unusual activity,
If you detect unusual or unauthorized activity, please contact law enforcement authorities without undue delay and inform us as soon as possible via customer support service here.
If you have not detected any unusual activity and your balances are intact, we advise you to take precautionary measures:

Enable 2-Factor Authentication for your GateHub account and safely store the 2FA backup code ("Authentication key")
Create a new hosted wallet (instructions available on our support page)
Transfer funds from your ripple wallet to newly created hosted wallet (instructions available on our support page)

We strongly advise against saving your sensitive information in your email or any other online storage.


For any additional questions, please contact us through our customer support service, here.


Sincerely,
GateHub Team

Dear Sir or Madam,

We must inform you that due to irreversibility of the XRP Ledger transactions, we unfortunately can't refund your losses.

In case your funds have been compromised we suggest the following:

1) Make sure to transfer any remaining funds from Ripple wallets to HOSTED wallets.

2) Immediately inform local law enforcement agency and file a report.

Additionally, we kindly ask you for your cooperation to help us with the investigation.

a) Have you ever received any suspicious emails that were emulating an email from GateHub and asking for any kind of personal information related to your GateHub account? If so, please forward it to security@gatehub.net

In future, note that we only use the xxxx@gatehub.NET domain, be wary of others. We never ask for any kind of personal information (e.g. login passwords, etc.) via email. Please keep that in mind for future reference.

On the same note, please make sure to always keep your personal information safe and secure.

b) Have you ever used or are still using any other gateways besides GateHub and Ripple trade, or any other XRP Ledger network clients using the same XRP Ledger secrets?

c) Have you ever used the same login password on a website other than gatehub.net?

d) Did you have 2FA enabled for your account at the time of the unauthorised transaction?

If you have answered positively to the questions above we urge you to change your login password and enable two-step verification.
Kind regards,

Lado

After 13 days of waiting, my account was unlocked, do not worry everything will be fine, the main thing is to believe)



Thank you for your patience and for providing the information requested.

Your account has been re-enabled.
Thank you,

Zach @ Bittrex

Follow us on Twitter @ https[Suspicious link removed]xchange

I think 100 nothing in trade, I see more than 250 btc orders last month and this amount hard to transfer every day out of exchange.
In simple words : people trust "BITTERX" and that's why many and many of them never care about funds and sleep while their orders running smoothly.
My advice is: go to meet them in twitter
Following this guy :
https://mobile.twitter.com/ramikawach/status/921113099884621824
They will answer you. Hope all will be well and bitterx back to the right position.

I dont know whether to feel pity for you or to join others to knock you because really, you deserves to be knocked. To have that kind of amount showed that you are not a newbie to the game and that alone tells you that leaving any of your fund on exchange site is a big no, no matter the convenience it might bring and that is where the issue comes in. Bittrex woke up one day and then disable all withdrawal unless you do your extensive KYCs and I guess its as a result of that was your account flagged for someone to have that amount of btc.

It even more annoying to see their response with so much effrontery on how creating additional tickets wont make your case faster in addition of not even giving a time frame to the end of such. I hope you can get it resolved and move one to another platform or even keep it in an offline wallets to avoid stories such as this.

Wanted to update. My account just got reenable. Took awhile but finally have it enabled again.

I don't think IP is a problem. I and my mates use the same IP in one building, and everything is OK.
Are you(your passport) in China or somewhere strict control the transaction ?  

13 days? I had mine verified in two days. Is your account new, and do you have multiple accounts with them? Because if you do, it would really help you a lot if you lay everything straight and tell them about your other accounts.

Your account is under review and we will contact you when the review is completed. Please do not open duplicate tickets, as this will not lead to a faster resolution.

Thank you,

Ryan @ Bittrex

Follow us on Twitter @ https[Suspicious link removed]xchange

Thank you for your patience.  We still do not have an update regarding your account at this time.  We will contact you when the resolution is complete.
Thank you,

Travis @ Bittrex

Your account is under review and we will contact you when the review is completed. Please do not open duplicate tickets, as this will not lead to a faster resolution.

Thank you,

Ryan @ Bittrex

Follow us on Twitter @ https[Suspicious link removed]xchange

Thank you for your patience.  We still do not have an update regarding your account at this time.  We will contact you when the resolution is complete.
Thank you,

Travis @ Bittrex