I will start the process now. I will tell them that there are others that are struggling with the same issue. Two other people will for sure be joining me if there is a possibility of a class action lawsuit, then you can also join us.

@holydarkness

Please further this message to Razer for me if you can, I would appreciate it:

I have made every reasonable effort to resolve my account and withdrawal issues directly with your support and compliance channels over the past weeks. Despite my full cooperation, including providing alternative verification documents where possible, this matter remains unresolved and communication has stalled. As a result, I wish to formally notify you that unless a fair resolution is reached within the next 48 hours / 72 hours, I will be proceeding to file a formal case with The Foundation for the Representation of Victims of Online Gaming (SBGOK). This organization specializes in pursuing disputes against Curaçao-licensed operators through negotiations, ADR, and litigation where necessary. Given the value of my claim and the circumstances surrounding this situation, my case qualifies for their full litigation funding and support.I hope to resolve this matter without needing to escalate it externally, but I am fully prepared to proceed if no satisfactory action is taken promptly. I await your final response.

I did that and got this response:

"Sir,

We have reviewed the account and can confirm that the actions taken to date have been carried out in line with our internal procedures and external reporting obligations for AML.

We must note that in circumstances where any AML concerns arise, and we subsequently fail to obtain a valid reason for the concerns raised, our licence conditions obligate us to notify the Curacao FIU, GoAML and any relevant local authorities.

To avoid this escalation, we require you to contact support, and honestly declare any potentially linked or associated accounts.

Once we have received this information, we may be able to resolve the issue, without the need for external escalation.

We would note that our legal inbox (legal@rollbit.com) can accept legal service if you wish to escalate this yourself via legal representation. Sincerely,

Rollbit Legal & Compliance Team"

Its not true that its the providers decision. There are many casinos with the same provider, bc.game, Razed, 500.casino, Megadice, Luckyblock and Fortunejack to mention a few. These do not do what Rollbit is doing. Rollbit is alone when it comes to this. Not only does it seem like they are going to confiscate the winnings, but the deposit too. Scammers.

I have used a VPN. I have also told them dozens of times, this is my only account.

Nobody has managed to resolve the issue and get their money?

Hey guys,

Just wanted to ask if anyone else here’s had problems with Rollbit recently. My account got restricted out of nowhere, with a decent balance stuck on there (around $30K USD). They’re claiming "AML concerns" and telling me to "list all the accounts you use". I only have one account. I’ve been getting the same copy-paste replies from support over and over, and their compliance is a brick wall.

I’ve offered to verify myself, send whatever documents they need, but they keep dodging.
Starting to feel like a scam at this point.

Anyone else been through this with them? Or know the best way to get them to actually respond properly? Would appreciate any advice.

Cheers.