So we returned to my first question: how should i prove that i deposit to you if you'll silently change deposit address? Who will be more believed on this forum: newbie lost money or mixer running signature campaign for 2 years? Answer is pretty simple, that's is why i'll never use that, nobody knows what is your cap of money for exit-scam.
They mixed at least 4,836 BTC from Binance's hacker and you are worried with their "scam cap"?
Every mixer has it, you can talk everything you want about it, but if someone deposit enough coins for your life you'll close doors or just scam deposit and keep working, because it's not possible to prove that deposit address is yours.
If you're really respectable service your must solve it and it'll attract more customers. But for now is just based on fake trust that you're will not change deposit address - not enough.
I can't prove to you but I also don't need it (and wouldn't even care enough for that). But I don't have a "scam cap". And others also don't. There are people near incorruptible in this world (and not everyone has a price).
What is your magical suggestion to help them solve this issue?
One time 5k btc or step by step? I bet you'll know answer after think a bit about this question

You know nothing about person running mixer, so good, that you personally don't have a scam cap, but we talking about chipmixer.
I got an answer, so we can't prove and should just rely on some anonymous person running mixer who can simply not answer for few days if something went wrong with service. If they have enough money, why support is so poor? Hard to hire few ppl? Lol.
I don't have any 'magical' suggestion, project is not opensource or so, it's business and problem should be solved by creators of service, not by me or community, i'm not getting money from it or any profit. I just pointed to obvious problem which allows mixer operator do whatever he wants w/o being catched.
And you already agreed that the problem exists, good that they have a lot of trust here, but it's still coin laundering anonymous service running by anonymous person, don't be naive, any personal problems (family problems or so) can force him to scam some deposit and you'll not able to prove it, anything can happen and customer should be protected from it, or, at least, prove that they were scammed, with current service site they can't do it.