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Hi,
We are sorry to hear the support ticket process has been frustrating for you. We have tried to automate the process as much as possible to give users answers as quickly as possible for the most commonly asked questions.
Please ensure you have properly submitted a support ticket so we can get to the bottom of the issue, as we don't monitor the forums very frequently.
Please ensure you go through both steps of the support ticket process while logged in to your CoinPayments account:
Step 1 - Go through the support wizard here: https://www.coinpayments.net/supwiz
o At the end of the wizard you will be provided with a support code that is valid for 1hr and a link to create a support ticket on FreshDesk
Step 2 - Open a support ticket on Fresh Desk using the support code provided in Step 1.
o We usually answer tickets within 24hrs.
Thank you,
CoinPayments Team
We are sorry to hear the support ticket process has been frustrating for you. We have tried to automate the process as much as possible to give users answers as quickly as possible for the most commonly asked questions.
Please ensure you have properly submitted a support ticket so we can get to the bottom of the issue, as we don't monitor the forums very frequently.
Please ensure you go through both steps of the support ticket process while logged in to your CoinPayments account:
Step 1 - Go through the support wizard here: https://www.coinpayments.net/supwiz
o At the end of the wizard you will be provided with a support code that is valid for 1hr and a link to create a support ticket on FreshDesk
Step 2 - Open a support ticket on Fresh Desk using the support code provided in Step 1.
o We usually answer tickets within 24hrs.
Thank you,
CoinPayments Team
You cannot directly blame coin payment for your loss without any proof. It is very easier for a hacker to access details from your computer with a hidden Remote administration tool. A java virus can remains undetectable for a couple of weeks stealing data from your computer checking your emails, etc just because you click a button on some unsafe site. Keeping your Antivirus updated will reduce the chances of attack on your devices.
Great wisdom kind sir
A Tribute to Legendary Mr. Data & The Unsung Heroes of Technology
BIT TALKERS!
Prompted by the community, CoinPayments Creator & Lead Core Developer Mr. Data, agreed to an exclusive interview in which he shares his personal views on Bitcoin, and offers a glimpse into the past, present and future plans of the first and largest multi-crypto payment processor in the world
This article shares very personal and controversial views on Bitcoin, plans for the next years ahead and a tribute to all developers around the world, whose work is too often underestimated.
Please visit CoinPayments Official Blog for the full version https://blog.coinpayments.net/coinpayments-in-the-news/the-unsung-heroes-of-technology
Enjoy the read!
Here is a little glimpse
2013 CoinPayments was born
'Mr. Data and pr0d1gy were able to identify a major gap in the trade of Cryptocurrencies for goods and services At the time, if merchants wished to accept multiple cryptos as a payment method, they would need to employ different payment processors, and this proved to be a major set-back for mass adoption.By identifying a flaw in an otherwise utopian system, the idea of one payment processor supporting multiple currencies was born. I always knew this was gonna be something, someday! Pr0d1gy
Within a month from that fatidic day, which would single handedly open the doors to mass crypto adoption, the 1st version of CoinPayments became live and announced on Bitcointalk.'
*Refer to the link above for the full interview.
FYI - This is what you get after paying the $25 fee...So you pay $25 to find out you have to pay $50K per term
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Hi,
Thank you for your interest in having your coin hosted on the CoinPayments platform. At first glance, it looks like your coin will be able to be successfully integrated onto our platform, but if you would like to proceed we will need to take a more in depth look at your code.
In case you are not familiar with CoinPayments, we are the first and largest altcoin payment processor. We were founded in 2013 and were the first to offer payment processing capabilities for Ethereum and Litecoin. Since then we have grown to over 1 million merchants and users, across 235 countries and we have integrated over 450 altcoins into our platform.
By hosting your coin on CoinPayments, you can take advantage of the success we have achieved and benefit from the following:
Increased user adoption
Hosted solution for users to store, send and receive without having to download a desktop wallet
Support for ecommerce capabilities through easy to use APIs and plugins for all the major platforms
Save time/money building your own infrastructure
Great support/availability
Increased online presence with your coin being displayed to our users and website traffic
You may not have known that we have launched our own CPS Coin which will provide huge discounts within the CoinPayments platform when paying for our services using CPS Coin. Find out more info about CPS Coin here. Please see our pricing chart for coin hosting below:
TERM RATE - PAY IN CPS COIN (50% OFF)
3 Months 50,000 - 25,000 CPS
6 Months 90,000 - 45,000 CPS
12 Months 150,000 - 75,000 CPS
*ALL PRICING IS IN EURO ()
All hosting packages include:
Initial Setup
Coin/Wallet Hosting
Maintenance & Updates
Marketing Package (Listing on our supported coins page, blog post showcasing your coin, social media announcements)
We accept payment in your coin (non-ERC20 , listed on CMC, listed on at least 1 large exchange), CPS Coin or any other coin (non-ERC20) we support.
If you have any questions or concerns, please feel free to contact me.
We are excited to get to work with you and your team!
Best Regards,
S*** M***
Operations Lead
* www.CoCONNECT WITH US
CoinPayments Blog twitter instagram slack
inPayments.net
Coin Hosting Submission:
name = Godfather
coincode = XUEZ
coinname = XUEZ
coinurl = xuezcoin.com
coinalgo = XEVAN
source = https://github.com/xuez/xuez
Order ID: ab2460aec5d73e249e8dc8894db6f762
Tranaction ID: CPCF0BAJXHBYSLHPKDXRLFBLVL```
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```
Hi,
Thank you for your interest in having your coin hosted on the CoinPayments platform. At first glance, it looks like your coin will be able to be successfully integrated onto our platform, but if you would like to proceed we will need to take a more in depth look at your code.
In case you are not familiar with CoinPayments, we are the first and largest altcoin payment processor. We were founded in 2013 and were the first to offer payment processing capabilities for Ethereum and Litecoin. Since then we have grown to over 1 million merchants and users, across 235 countries and we have integrated over 450 altcoins into our platform.
By hosting your coin on CoinPayments, you can take advantage of the success we have achieved and benefit from the following:
Increased user adoption
Hosted solution for users to store, send and receive without having to download a desktop wallet
Support for ecommerce capabilities through easy to use APIs and plugins for all the major platforms
Save time/money building your own infrastructure
Great support/availability
Increased online presence with your coin being displayed to our users and website traffic
You may not have known that we have launched our own CPS Coin which will provide huge discounts within the CoinPayments platform when paying for our services using CPS Coin. Find out more info about CPS Coin here. Please see our pricing chart for coin hosting below:
TERM RATE - PAY IN CPS COIN (50% OFF)
3 Months 50,000 - 25,000 CPS
6 Months 90,000 - 45,000 CPS
12 Months 150,000 - 75,000 CPS
*ALL PRICING IS IN EURO ()
All hosting packages include:
Initial Setup
Coin/Wallet Hosting
Maintenance & Updates
Marketing Package (Listing on our supported coins page, blog post showcasing your coin, social media announcements)
We accept payment in your coin (non-ERC20 , listed on CMC, listed on at least 1 large exchange), CPS Coin or any other coin (non-ERC20) we support.
If you have any questions or concerns, please feel free to contact me.
We are excited to get to work with you and your team!
Best Regards,
S*** M***
Operations Lead
* www.CoCONNECT WITH US
CoinPayments Blog twitter instagram slack
inPayments.net
Coin Hosting Submission:
name = Godfather
coincode = XUEZ
coinname = XUEZ
coinurl = xuezcoin.com
coinalgo = XEVAN
source = https://github.com/xuez/xuez
Order ID: ab2460aec5d73e249e8dc8894db6f762
Tranaction ID: CPCF0BAJXHBYSLHPKDXRLFBLVL```
While we can appreciate your concern over our hosting pricing, we would like to make it known that there is a significant amount of work involved in adding a new coin to our platform to provide a hosted wallet solution along with automated payment processing through our plugins and APIs. In addition, the ongoing maintenance and liability of users storing coins on our platform also comes with a cost.
However all that being said, we have just recently changed our coin hosting policy. Now instead of charging an ongoing monthly fee, we will instead take a deposit and then provide a FULL refund at the end of the 1 year term, provided that the coin provides advanced notification for any code updates/maintenance/forks/airdrops/swaps/etc...
Our coin hosting page outlines the requirements to be added and we will still charge the $25 application fee for the initial review of the requirements, but most importantly to ensure we only get serious requests (before we received too many requests from coin holders and spammers, and not the coin's core team).
To answer the other questions, all the coins we support can be seen on our supported coins page (make sure to click the appropriate tab, eg. Crypto, Ether Tokens (Wallet + Payments), Ether Tokens (Wallet Only), etc...).
We are excited to further the adoption of crypto in the mainstream and we hope our new coin hosting program will benefit everyone!
CoinPayments Team
Re: 150k euro/year listing fee at CoinPayments.net (must pay $25 to receive a quote)
Hello from the CoinPayments Team,
While we can appreciate your concern over our hosting pricing, we would like to make it known that there is a significant amount of work involved in adding a new coin to our platform to provide a hosted wallet solution along with automated payment processing through our plugins and APIs. In addition, the ongoing maintenance and liability of users storing coins on our platform also comes with a cost.
However all that being said, we have just recently changed our coin hosting policy. Now instead of charging an ongoing monthly fee, we will instead take a deposit and then provide a FULL refund at the end of the 1 year term, provided that the coin provides advanced notification for any code updates/maintenance/forks/airdrops/swaps/etc...
Our coin hosting page outlines the requirements to be added and we will still charge the $25 application fee for the initial review of the requirements, but most importantly to ensure we only get serious requests (before we received too many requests from coin holders and spammers, and not the coin's core team).
To answer the other questions, all the coins we support can be seen on our supported coins page (make sure to click the appropriate tab, eg. Crypto, Ether Tokens (Wallet + Payments), Ether Tokens (Wallet Only), etc...).
We are excited to further the adoption of crypto in the mainstream and we hope our new coin hosting program will benefit everyone!
CoinPayments Team
While we can appreciate your concern over our hosting pricing, we would like to make it known that there is a significant amount of work involved in adding a new coin to our platform to provide a hosted wallet solution along with automated payment processing through our plugins and APIs. In addition, the ongoing maintenance and liability of users storing coins on our platform also comes with a cost.
However all that being said, we have just recently changed our coin hosting policy. Now instead of charging an ongoing monthly fee, we will instead take a deposit and then provide a FULL refund at the end of the 1 year term, provided that the coin provides advanced notification for any code updates/maintenance/forks/airdrops/swaps/etc...
Our coin hosting page outlines the requirements to be added and we will still charge the $25 application fee for the initial review of the requirements, but most importantly to ensure we only get serious requests (before we received too many requests from coin holders and spammers, and not the coin's core team).
To answer the other questions, all the coins we support can be seen on our supported coins page (make sure to click the appropriate tab, eg. Crypto, Ether Tokens (Wallet + Payments), Ether Tokens (Wallet Only), etc...).
We are excited to further the adoption of crypto in the mainstream and we hope our new coin hosting program will benefit everyone!
CoinPayments Team
Re: CoinPayments launches 1st worldwide ERC20 token payment processing
POA20, ERC20 Token of POA Network, now boasts of the very first ERC20 token supported on the CoinPayments Platform!
CoinPayments is proud to have begun supporting POA20 payment processing. This collaboration is an exciting one for us as we believe that in the future, we will see this network model becoming more widely adopted due to its simplicity and low fees, which much like CoinPayments, aims to provide an affordable blockchain solution to any size business.
Please visit our blog at https://blog.coinpayments.net/coin-spotlight/poa-network to find out more about this exciting collaboration!
Happy Fathers Day!
CoinPayments is proud to have begun supporting POA20 payment processing. This collaboration is an exciting one for us as we believe that in the future, we will see this network model becoming more widely adopted due to its simplicity and low fees, which much like CoinPayments, aims to provide an affordable blockchain solution to any size business.
Please visit our blog at https://blog.coinpayments.net/coin-spotlight/poa-network to find out more about this exciting collaboration!
Happy Fathers Day!
Re: CoinPayments launches 1st worldwide ERC20 token payment processing
Ok im a bit confused by this topic to be honest , i was looking at adding erc20 tokens as a payment option on my site as it says "Payment Processing" , was looking around there site for info on enabling this , couldn't find anything about it , I think its a great idea as this would help a lot of these tokens expand there reach and usability , so i sent there support a email and got this reply ,
"We don't support ERC-20 tokens for payment services, however you could use the 'get_callback_address' API depending on your needs."
So if they are saying it can be used for Payment Processing, and then reply like this??
Dont get me wrong , I have used Coinpayments for many years and like there platform, just confused on whether can be used as payment processing or not r whetther there basically just being a wallet for ERC20 tokens..
Regards
Confused
"We don't support ERC-20 tokens for payment services, however you could use the 'get_callback_address' API depending on your needs."
So if they are saying it can be used for Payment Processing, and then reply like this??
Dont get me wrong , I have used Coinpayments for many years and like there platform, just confused on whether can be used as payment processing or not r whetther there basically just being a wallet for ERC20 tokens..
Regards
Confused
Sorry to confuse you like that, the news came out fast and we still had to get our support system updated.
Anyway, CoinPayments DOES support ERC20 token payment processing for participating tokens. That means the specific token needs to contact us and go through the integration process first, then all merchants using our platform can log into their dashboard and start accepting payments in that specific token.
Hope that helps clarify things!
CoinPayments.net has just announced that they now support ERC20 Payment Processing for participating ERC20 tokens.
We hope the solution helps further the adoption of crypto and now there's no need for thousands of tokens to code their own payment processing solution!
You can also follow the announcement thread here: https://bitcointalk.org/index.php?topic=4388721
We hope the solution helps further the adoption of crypto and now there's no need for thousands of tokens to code their own payment processing solution!
You can also follow the announcement thread here: https://bitcointalk.org/index.php?topic=4388721
CoinPayments launches 1st worldwide ERC20 token payment processing
CoinPayments First to Offer ERC20 Token Payment Processing
Cryptocurrency payment gateway expands to include Ethereum token payments
Merchants using the CoinPayments payment gateway now have the option to accept ERC20 token payments within their ecommerce store. Until now, there hasnt been a solution created for automated payment processing of ERC20 tokens due to the complexity of the Ethereum blockchain and the gas fees.
Scalability and utility issues around Ethereum tokens have taken the spotlight in the cryptocurrency industry today. Once again, CoinPayments leads the way innovating the first and only ERC-20 token payment processing solution in the world!
Alex Alexandrov, CoinPayments CEO
The addition of ERC20 token payment processing to the CoinPayments platform benefits:
- The token company with a prebuilt solution for payment processing
- The merchant having the option to accept payments in their favorite ERC20 tokens
- The customer by providing more outlets for spending their ERC20 tokens
The CoinPayments payment gateway will allow ERC20 tokens to increase their user adoption through the premade, easy to integrate plugins & APIs offered for all the major ecommerce platforms. Instead of hundreds or thousands of companies coding their own payment processing solutions, they can conveniently use the CoinPayments platform instead.
My vision is a world built around thousands of microeconomies focused on building niche industry specific communities. CoinPayments provides a solution for every new token to have a chance to participate in this new world of banking.
Alex Alexandrov, CoinPayments CEO
More information can be found on the official CoinPayments Blog Announcement for ERC20 Token Payment Processing
CoinPayments was started in 2013 as the first altcoin payment processor and has since grown to over 1.4 million accounts across 182 countries. The easy to use platform offers prebuilt plugins and integrations for all the major ecommerce platforms, including Shopify, Woocommerce and Magento. With hundreds of altcoins supported on their platform, CoinPayments leads the way in furthering the adoption of cryptocurrencies.
Hello.
I noticed that someone stole bitcoin and litecoin from my 2 coinpayments wallet. Luckily, I transferring money from there almost daily so, stolen amount is not so high but still it makes me angry.
Hacker logged in to my account even I have 2FA there. Also I never received withdraw confirmation to email for those withdrawals. I sent ticket, but no reply yet.
One friend of mine also have same issue.
After XRP last year, seems like they leaking again.
Anybody else have same issue? Should we stop trust them?
Kind Regards,
Edin
I noticed that someone stole bitcoin and litecoin from my 2 coinpayments wallet. Luckily, I transferring money from there almost daily so, stolen amount is not so high but still it makes me angry.
Hacker logged in to my account even I have 2FA there. Also I never received withdraw confirmation to email for those withdrawals. I sent ticket, but no reply yet.
One friend of mine also have same issue.
After XRP last year, seems like they leaking again.
Anybody else have same issue? Should we stop trust them?
Kind Regards,
Edin
Hi eduardo001,
Thank you for bringing this to our attention. If you can PM the support ticket number you filed, we would be more than happy to help you on this matter as we cannot assist on a public forum.
Also, if your friend that had the same issue in the past knows his/her support ticket number, we can definetly look into this matter further as well.
If you or your friend do not rememeber your support ticket number, feel free to open a new one at https://www.coinpayments.net/supwiz, our customer support team would be more than happy to assist you in resolving this issue.