Bitcoin Segwit Address: bc1qhkuph37kgz48e0q06zzurh68pprmsrgc6epglc
First impressions - Exploring the Website.When I accessed the site, the loading animation took a few seconds. This isn't a major inconvenience, but it could be improved (upon accessing it again, it loaded very quickly).
The first thing I checked were the language options in the menu, but there were only ENG and RUS. It would be great if the team added support for the most widely used languages worldwide, such as French, Spanish... As a
Portuguese user, I would appreciate this option.
Regarding the UI design, icons, typography, and text:I really like the dark theme. The text displays well (white), which means there's a good contrast with the site's layout.
The icons are well well-drawn. My suggestion is to add colors to these icons, such as the same color as the site's buttons (or a softer variation of the color used). Further down, the more prominent (formatted) the icon is, the greater the chance it will be noticed by users, as most tend to ignore text, especially large text.

Scrolling down further, I see that the icons in the
Statistics section are quite colorful. Good point.

In short, on some pages (About Us), the icons carry the contrasting color of your website. In other words, the icons should follow a uniform color palette.
The amount of text contained in the boxes containing the icons is mostly satisfactory, but I think some text could be simplified and summarized.
The typography used, both in the titles and subtitles, is satisfactory. There's nothing to complain about.
Availability of coins:Almost every time I use a swap exchange, I use LTC for my trades, but there's no support for this coin. I really like it because it has faster confirmation times. It's a fairly old coin. There's also no support for other crypto like SOLANA, but there is support for MONERO, which is the most famous privacy coin. However, it would be interesting for the team to add more support for Bitcoin-derived coins (LTC, DOGE, etc.) and more privacy coins (Zcash).
AML/KYC PolicyOn this page, I must praise that all the sections are well organized in a table of contents (on the left side of the screen), and as I scroll down, the table of contents follows me. It's very dynamic and quite useful. Most websites tend to ignore the terms of service page, where the formatting is lacking.
The terms state that, before funds are transferred to third-party liquidity platforms, each deposit is verified in real time. If any non-compliance is detected, the funds are immediately returned to the customer as soon as they provide a refund address.
There is still the risk that the third-party platform will request KYC while the funds are frozen, even if this is a rarer case. But you need to be prepared for any disputes regarding this third-party platform. In other words, relying entirely on its analytics is risky. What guarantees that if the client submits the required KYC data, the provider will release the funds without requesting even more data or steps? What if the client doesn't have sufficient documents, such as proof of address? (I've been through this before). Do you have a reimbursement plan for the client? Do you understand what I mean? The average user will understand that you froze their funds, not the liquidity provider.
It's better to be safe than sorry. I recommend using the profits earned from trading to create emergency liquidity for use in these cases, as the provider won't always accept the data submitted by the client. In the meantime, the client will see their funds frozen, leaving them at the mercy of the goodwill of your third-party provider.
Regarding
section 5, I read something that really caught my attention: in the case of KYC, client data is kept encrypted for at least 05 years to comply with certain obligations. And section 6 states that the user must ensure that they're using the service in legal territory. Therefore, I emphasize the importance of creating your own liquidity fund.
Yes, I think you already told me in your ANN that this is in the plans. If you achieve this feat, you will win the hearts of this forum, and nothing will be able to stop you (at least as long as the service exists and isn't sanctioned, as was the case with eXch).
SupportOn the support page, there are several support channel options, including Telegram, email, and even SimpleX, which is very good. However, since you have an ANN thread on this forum, it would be helpful to include an icon with a Bitcointalk link somewhere, either on the support page or in the footer, where there are currently only two icons: Telegram and X.
It's very important for visitors to know that you participate in a discussion forum like this, so they feel more welcome if they have any questions, difficulties, or identify an problem with the website.
To conclude the screening,
I missed a TOR link, so I can make my swaps with greater peace of mind and privacy. Your target audience is people seek privacy. The more privacy options you offer, the better.
Exchange Process:I saw some reviews warning about the fees, but when I actually compared them, the discrepancy between SnapSwap's fees compared to competing services is actually excessively high, even higher than I imagined. This is one of the main factors, and I see a certain urgency in this. The immediate solution would be to switch to a liquidity provider that offers more competitive rates.
SnapSwap already suggests a default value of $1,000 for any coin. It also streamlines the process by providing the minimum and maximum amounts required to make the exchange. However, if I enter any value, e.g, BTC 0.00045, and, say, I make a mistake and want to delete a number, it deletes all the decimal places, forcing me to re-enter the decimal values. From what I can tell, let's say I type: 0.00080905 BTC. I'll try to record the screen to show it in practice (
link here). I delete starting from the number 5. It also deletes the 0 before that 5, and so on. In other words, if the amount has multiple 0s, it will delete all the zeros.
If I type the desired amount and then invert or switch currency pairs, it returns to the value suggested by the website, which can be annoying because I have to type the desired amount again. Finally, the fees discouraged me a bit. For an exchange of, for example, $52 in BTC for ETH, I'll only receive $34.62 in Floating Rate mode (in Fixed Rate, the difference is only a few cents). That is, this exchange offers a discount of $17.38. However, in some post I can't remember, you said that your fees represent a maximum of 1% of the value. But in my case, the fees (or all the other costs involved), that is, for small transactions like mine, aren't worth it.
Let's use the default value of $1,000 suggested by the platform as an example. For the BTCxETH pair, I would receive $976.87 (Floating). This transaction would be charged $22.79 in fees alone. The percentage rate in this case is approximately 2.28%, in my example above, with $52 in BTC (BTC 0.00045), I would receive approximately $34.62 (ETH 0.00770612), or approximately 33% in transaction costs alone (not including transaction fees depending on the network's momentum).
Remembering that, I think it's better to leave an optional refund address field right when the user confirms the transaction details. You could include this refund address field before or during order confirmation:

Additionally, I think it's important to include the destination address (the address where the user will receive the coins) in the order review stage, not just the deposit address.
Another important detail, if the user decides to go back a step, the website doesn't have a process of steps to go back and forward, to return to the step where the user selects the pairs, the entire process is reset, having to not only select the pairs again, but also the values and the destination address.
ConclusionThe swap exchange has everything it needs to become a reference for privacy-focused fast exchangers, but it needs to improve in some areas,
the most important being exchange fees/spread, adding more currency pairs, fixing bugs, and improving the user experience as mentioned in this post (and other reviews). I'm confident that by following these steps, it will better position itself in this market, becoming more competitive and strengthening itself in this niche.