I got a reply form consumer advice and heres the response I got about distance selling regulations.
"We understand from your email that you have cancelled an order and the trader has only partially refunded you.
I would first like to clarify that the role of the Citizen Advice consumer service is to provide consumers in the UK with a telephone and online service offering information and advice on consumer issues. We work in partnership with Local Authority Trading Standards Services.
Your rights and obligations:
Under the law of the United Kingdom, any terms and conditions provided by the trader are separate to your rights under the Distance Selling Regulations. However, they are legally binding for both parties. If they offer you certain rights then you can request that the trader honours these rights otherwise you will hold them in breach of contract. On this basis you can request that they either honour the agreement otherwise you will pursue them for a reasonable level of compensation.
Any supporting evidence you have to show that the trader has breached the contract is going to be useful and you should present this to the trader when making your complaint.
I will now explain your rights in relation to the Distance Selling Regulations. Please note that these regulations have since been replaced, but will still apply to your contract. Prior to 13/06/2014 when you enter into a contract with a trader by means of a distance communication (telephone, internet, mail order etc.) you will have cancellation rights under the Distance Selling Regulations. Please note that the following types of transactions are not covered by these regulations meaning that you cannot cancel once you have placed your order.
Items liable to deteriorate or expire rapidly;
CDs, DVDs or software that has had the plastic seal or cover removed;
Items that are ordered to meet a customers specification, such as a made to measure item of clothing;
Financial transactions (these are covered by the Financial Services (Distance Marketing) Regulations);
Auctions, including TV auctions and on-line auctions;
Business to business transactions;
Items sold from a private individual not acting in the capacity of a business
Purchases that have resulted from face to face contact.
for the supply of newspapers, periodicals or magazines
Items sold from a private individual not acting in the capacity of a business plus, contracts for the provision of accommodation, transport, catering or leisure services, where the supplier undertakes, when the contract is concluded, to provide these services on a specific date or within a specific period.
When this period ends depends on when the trader provides written information (in print or by email) confirming details of the order and your cancellation rights -
If the trader sends the written information before they send the goods or enclosed with the goods the cancellation period ends 7 working days from the day after the goods are received;
If the trader sends the written information after the goods but within 3 months - the cancellation period ends 7 working days from the day after the written information is received;
If the trader sends the written information over 3 months after the goods, or not at all the cancellation period ends 3 months and 7 working days from the day after the goods are received.
If you cancel you may ask for a full refund including any delivery charges. The trader must provide this refund within 30 days.
If applicable, the trader may ask you to return the goods and/ or pay the return costs but can only do so if it was made clear in the written information. If the written information does not specify that you are responsible for returning the goods, you may expect the trader to collect the goods; if it does not specify you are responsible for the cost of return then the trader must bear this cost. Until the goods are returned to (or collected by) the trader, you have a duty of care over the goods so it is important not to use the goods or do anything else which may damage them as this may mean the trader is not obliged to provide a full refund.
To cancel you must inform the trader either by letter, email or fax and it must be sent before the end of the cancellation period. We would advise to include details (for example any order reference number) to help the trader match your cancellation request to their records.
Your next step:
If you want to pursue a civil claim and are presently based in Canada then you may want to ask a friend, relative or colleague based in the UK to pursue this on your behalf. To do this the person should write to the trader. The letter should outline any relevant events regarding this issue and make it clear what you expect from the trader and why. It should also give the trader a reasonable time to resolve the matter. You should send the letter by recorded delivery which means that the trader has to sign for it. You will then have proof that its been received. You should also keep a copy of the letter. Template letters are available on our website. While there isnt an appropriate template, you may use them as guidance for writing a letter of complaint.
You may also wish to contact your local equivalent of our service as they may be able to offer additional practical and legal advice; particularly with regards to your payment method.
Criminal offence:
I would like to confirm that attempting to restrict a persons rights in law is a potential criminal offence.
What well do:
We are going to report the matter to Trading Standards. While this may not help to resolve your dispute, it gives Trading Standards valuable information about how the trader operates. Someone from Trading Standards may contact you if they require further information.
If you require any further advice or information about this case, please do not hesitate to contact the Citizens Advice consumer service by return email or by calling 03454 04 05 06 quoting the case reference number.
Thank you for your enquiry."
So now the question is does an asic fall under any of those transactions listed?