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Re: Account Banned and $24000 In Winnings Withheld by NanoGames.io!!! Be Careful.
Let’s set the record straight. First, no Nanogames account was ever sold or bought. The chat screenshots they’re using don’t show any transaction, and the conversation ended when the person mentioned they didn’t have Telegram. Plus, they’re level 22, while the account in question is level 49—completely unrelated.
To further clarify, I’ve asked Nanogames to review my message logs with multiple users who asked me about selling Nanogames accounts. In every case, I gave a clear and direct 'no' because there’s absolutely no reason or benefit to buying such accounts. There’s no bonus or incentive tied to it, so it simply doesn’t make sense. I’ve even provided the usernames of the people I denied to help them verify this.
It’s strange how this only became an issue weeks later, after I had deposited, tipped, and played thousands of dollars, and conveniently right when I submitted a large withdrawal. This feels less like enforcing rules and more like avoiding a payout.
Another claim made by the site’s owner, who has repeatedly cited that I was 'warned many times' as the main reason for my ban. I’d like to know exactly when and where these supposed warnings occurred. Additionally, if I’ve breached the TOS 'many times,' I’d like to see evidence of those violations.
In contrast, I can provide evidence of at least two or more moderators making positive comments about me, acknowledging that I’ve been an important and respectful player in the community. I’ve never even been chat muted, something that’s fairly common for many players. My conduct on the platform has been consistently respectful and in line with the rules.
It’s incredibly frustrating to hear these vague accusations when the facts, behavior, and history I can back up tell a completely different story.
If
To further clarify, I’ve asked Nanogames to review my message logs with multiple users who asked me about selling Nanogames accounts. In every case, I gave a clear and direct 'no' because there’s absolutely no reason or benefit to buying such accounts. There’s no bonus or incentive tied to it, so it simply doesn’t make sense. I’ve even provided the usernames of the people I denied to help them verify this.
It’s strange how this only became an issue weeks later, after I had deposited, tipped, and played thousands of dollars, and conveniently right when I submitted a large withdrawal. This feels less like enforcing rules and more like avoiding a payout.
Another claim made by the site’s owner, who has repeatedly cited that I was 'warned many times' as the main reason for my ban. I’d like to know exactly when and where these supposed warnings occurred. Additionally, if I’ve breached the TOS 'many times,' I’d like to see evidence of those violations.
In contrast, I can provide evidence of at least two or more moderators making positive comments about me, acknowledging that I’ve been an important and respectful player in the community. I’ve never even been chat muted, something that’s fairly common for many players. My conduct on the platform has been consistently respectful and in line with the rules.
It’s incredibly frustrating to hear these vague accusations when the facts, behavior, and history I can back up tell a completely different story.
If you can Ralph, Just answer me this.
Do you believe that from your words in chat, would it be reasonable for someone to assume from this that you're buying accounts?
If not. Why not?
Do you believe that from your words in chat, would it be reasonable for someone to assume from this that you're buying accounts?
If not. Why not?
If
Re: Account Banned and $24000 In Winnings Withheld by NanoGames.io!!! Be Careful.
Let me clear this up for you. Yes, I had one violation when I first started crypto gambling, and it happened on the very first site I played on. At the time, I genuinely didn’t realize I was doing anything wrong. When the issue came up, I didn’t deny anything—I was completely honest and upfront about the situation.
My account was blocked, I lost over 150+ reloads for six days,(my abused amount was less than one of my reload) and it was only unlocked after I passed KYC. This was resolved within a month, and since then, I’ve followed the rules without any warnings or bans.
What’s really alarming is that back in October, I reported someone impersonating me and provided their profile link. Instead of addressing it, the support team waited over a month and then banned me—coincidentally while I was processing a withdrawal—claiming both profiles had the same name.
On top of that, the chat screenshots they used against me were three weeks old and only show me discussing accounts, not buying or selling them. No transaction could have even happened because the person in the chat publicly stated their TG wasn’t working, to which I replied, 'all good.' This is beyond unfair and completely mishandled
I wasn't talking about who sent more
I was speaking to the fact that you said to send it to one account and it got locked so you said send it to your other one
My account was blocked, I lost over 150+ reloads for six days,(my abused amount was less than one of my reload) and it was only unlocked after I passed KYC. This was resolved within a month, and since then, I’ve followed the rules without any warnings or bans.
What’s really alarming is that back in October, I reported someone impersonating me and provided their profile link. Instead of addressing it, the support team waited over a month and then banned me—coincidentally while I was processing a withdrawal—claiming both profiles had the same name.
On top of that, the chat screenshots they used against me were three weeks old and only show me discussing accounts, not buying or selling them. No transaction could have even happened because the person in the chat publicly stated their TG wasn’t working, to which I replied, 'all good.' This is beyond unfair and completely mishandled
Hahahah , what should I comment to something as silly as that. Would you mind sharing a screenshot of our nano interactions to see actually who sent what to who?? You only sent back to me cause you originally begged me. Also why don't you share the ss of our tips exchanges. Isn't that true that you haven't send anything back from the last 10 tips I have sent you and would always comment and beg again?
You don't even know what those numbers replicates on the screenshot so it's better to not comment on anything you are unaware of. Nanogames couldn't prove that I have any other account or alt cause I don't her. And are you trying to accuse mod of taking bribe from me and putting in wrong words?? Please provide evidence that shows anything you are saying is correct. Aren't you in jail right now for fraud and criminal activities?
This brings us right to the same wall I am facing with my Shuffle issues.
Yes, they are technically "allowed" to do these things.
Yes, they have created TOS that basically give them power to do anything they want
No, it doesn't mean we should continue to allow them to.
Yes, if enough people decide we as a community deserve better, things will change.
Everyone here who knows Ralph, knows he is a real player and not committing fraud or cheating any systems. He won and deserves his winnings.
The difference here is the arguement has just dramatically shifted from they're breaching what they write in the terms and conditions!
To we don't give a fuck what the rules are, we just want what we want regardless.
Sorry but doesn't work that way
Shit I'm impressed they gave him back the deposits. Call that a win and count yourself lucky ¯\_(ツ)_/¯
And no not everybody here knows him as that. Speak for yourself.
First time I spoke to Ralph he'd just asked for a send, which I did. Then he said they had blocked that account send it to him on his other account.
So I sent again.
He has 450 fkn alts from that count. He was never exonerated from anything, In fact he knows he's guilty as fk of affiliate system abuse. Begged smokes and probably paid her for her to put in a word and get it unblocked.
Now he's fkn embarrassed her in front of the others at nano.
From what I understand it, shows those alts and device IDs, support saying concurrent use of both accounts I'm going to assume he's from the same phone and he's just using different browsers or some shit lazy like that lol. There's not even a question of him multi-accounting and abusing affiliate systems. It's a fact.
No he wasn't buying and selling nano accounts. But he was facilitating the buying of BC accounts, which nano is almost a carbon copy of. Is it unreasonable for them to think that he would do the same type of shit with them? No
How I read that email is basically saying look we tried to give you a fkn chance we gave you more than fking one.
But you keep trying to screw us so FK off ¯\_(ツ)_/¯ And they have every right to. I would if I was in their position 100%
You don't even know what those numbers replicates on the screenshot so it's better to not comment on anything you are unaware of. Nanogames couldn't prove that I have any other account or alt cause I don't her. And are you trying to accuse mod of taking bribe from me and putting in wrong words?? Please provide evidence that shows anything you are saying is correct. Aren't you in jail right now for fraud and criminal activities?
Quote
4. Your Obligations as a Player
4.1. You hereby declare and warrant that:
4.2. You are not allowed to transfer, sell and/or acquire, user accounts.
8. Breaches, Penalties and Termination
8.1. If you breach any provision of these User Agreement or we have a reasonable ground to suspect that you have breached them, we reserve the right to not open, to suspend, or to close your Member Account, or withhold payment of your winnings and apply such funds to any damages due by you.
4.1. You hereby declare and warrant that:
4.2. You are not allowed to transfer, sell and/or acquire, user accounts.
8. Breaches, Penalties and Termination
8.1. If you breach any provision of these User Agreement or we have a reasonable ground to suspect that you have breached them, we reserve the right to not open, to suspend, or to close your Member Account, or withhold payment of your winnings and apply such funds to any damages due by you.
This brings us right to the same wall I am facing with my Shuffle issues.
Yes, they are technically "allowed" to do these things.
Yes, they have created TOS that basically give them power to do anything they want
No, it doesn't mean we should continue to allow them to.
Yes, if enough people decide we as a community deserve better, things will change.
Everyone here who knows Ralph, knows he is a real player and not committing fraud or cheating any systems. He won and deserves his winnings.
The difference here is the arguement has just dramatically shifted from they're breaching what they write in the terms and conditions!
To we don't give a fuck what the rules are, we just want what we want regardless.
Sorry but doesn't work that way
Shit I'm impressed they gave him back the deposits. Call that a win and count yourself lucky ¯\_(ツ)_/¯
And no not everybody here knows him as that. Speak for yourself.
First time I spoke to Ralph he'd just asked for a send, which I did. Then he said they had blocked that account send it to him on his other account.
So I sent again.
He has 450 fkn alts from that count. He was never exonerated from anything, In fact he knows he's guilty as fk of affiliate system abuse. Begged smokes and probably paid her for her to put in a word and get it unblocked.
Now he's fkn embarrassed her in front of the others at nano.
From what I understand it, shows those alts and device IDs, support saying concurrent use of both accounts I'm going to assume he's from the same phone and he's just using different browsers or some shit lazy like that lol. There's not even a question of him multi-accounting and abusing affiliate systems. It's a fact.
No he wasn't buying and selling nano accounts. But he was facilitating the buying of BC accounts, which nano is almost a carbon copy of. Is it unreasonable for them to think that he would do the same type of shit with them? No
How I read that email is basically saying look we tried to give you a fkn chance we gave you more than fking one.
But you keep trying to screw us so FK off ¯\_(ツ)_/¯ And they have every right to. I would if I was in their position 100%
I wasn't talking about who sent more
I was speaking to the fact that you said to send it to one account and it got locked so you said send it to your other one
Re: Account Banned and $24000 In Winnings Withheld by NanoGames.io!!! Be Careful.
Hahahah , what should I comment to something as silly as that. Would you mind sharing a screenshot of our nano interactions to see actually who sent what to who?? You only sent back to me cause you originally begged me. Also why don't you share the ss of our tips exchanges. Isn't that true that you haven't send anything back from the last 10 tips I have sent you and would always comment and beg again?
You don't even know what those numbers replicates on the screenshot so it's better to not comment on anything you are unaware of. Nanogames couldn't prove that I have any other account or alt cause I don't her. And are you trying to accuse mod of taking bribe from me and putting in wrong words?? Please provide evidence that shows anything you are saying is correct. Aren't you in jail right now for fraud and criminal activities?
This brings us right to the same wall I am facing with my Shuffle issues.
Yes, they are technically "allowed" to do these things.
Yes, they have created TOS that basically give them power to do anything they want
No, it doesn't mean we should continue to allow them to.
Yes, if enough people decide we as a community deserve better, things will change.
Everyone here who knows Ralph, knows he is a real player and not committing fraud or cheating any systems. He won and deserves his winnings.
The difference here is the arguement has just dramatically shifted from they're breaching what they write in the terms and conditions!
To we don't give a fuck what the rules are, we just want what we want regardless.
Sorry but doesn't work that way
Shit I'm impressed they gave him back the deposits. Call that a win and count yourself lucky ¯\_(ツ)_/¯
And no not everybody here knows him as that. Speak for yourself.
First time I spoke to Ralph he'd just asked for a send, which I did. Then he said they had blocked that account send it to him on his other account.
So I sent again.
He has 450 fkn alts from that count. He was never exonerated from anything, In fact he knows he's guilty as fk of affiliate system abuse. Begged smokes and probably paid her for her to put in a word and get it unblocked.
Now he's fkn embarrassed her in front of the others at nano.
From what I understand it, shows those alts and device IDs, support saying concurrent use of both accounts I'm going to assume he's from the same phone and he's just using different browsers or some shit lazy like that lol. There's not even a question of him multi-accounting and abusing affiliate systems. It's a fact.
No he wasn't buying and selling nano accounts. But he was facilitating the buying of BC accounts, which nano is almost a carbon copy of. Is it unreasonable for them to think that he would do the same type of shit with them? No
How I read that email is basically saying look we tried to give you a fkn chance we gave you more than fking one.
But you keep trying to screw us so FK off ¯\_(ツ)_/¯ And they have every right to. I would if I was in their position 100%
You don't even know what those numbers replicates on the screenshot so it's better to not comment on anything you are unaware of. Nanogames couldn't prove that I have any other account or alt cause I don't her. And are you trying to accuse mod of taking bribe from me and putting in wrong words?? Please provide evidence that shows anything you are saying is correct. Aren't you in jail right now for fraud and criminal activities?
Quote
4. Your Obligations as a Player
4.1. You hereby declare and warrant that:
4.2. You are not allowed to transfer, sell and/or acquire, user accounts.
8. Breaches, Penalties and Termination
8.1. If you breach any provision of these User Agreement or we have a reasonable ground to suspect that you have breached them, we reserve the right to not open, to suspend, or to close your Member Account, or withhold payment of your winnings and apply such funds to any damages due by you.
4.1. You hereby declare and warrant that:
4.2. You are not allowed to transfer, sell and/or acquire, user accounts.
8. Breaches, Penalties and Termination
8.1. If you breach any provision of these User Agreement or we have a reasonable ground to suspect that you have breached them, we reserve the right to not open, to suspend, or to close your Member Account, or withhold payment of your winnings and apply such funds to any damages due by you.
This brings us right to the same wall I am facing with my Shuffle issues.
Yes, they are technically "allowed" to do these things.
Yes, they have created TOS that basically give them power to do anything they want
No, it doesn't mean we should continue to allow them to.
Yes, if enough people decide we as a community deserve better, things will change.
Everyone here who knows Ralph, knows he is a real player and not committing fraud or cheating any systems. He won and deserves his winnings.
The difference here is the arguement has just dramatically shifted from they're breaching what they write in the terms and conditions!
To we don't give a fuck what the rules are, we just want what we want regardless.
Sorry but doesn't work that way
Shit I'm impressed they gave him back the deposits. Call that a win and count yourself lucky ¯\_(ツ)_/¯
And no not everybody here knows him as that. Speak for yourself.
First time I spoke to Ralph he'd just asked for a send, which I did. Then he said they had blocked that account send it to him on his other account.
So I sent again.
He has 450 fkn alts from that count. He was never exonerated from anything, In fact he knows he's guilty as fk of affiliate system abuse. Begged smokes and probably paid her for her to put in a word and get it unblocked.
Now he's fkn embarrassed her in front of the others at nano.
From what I understand it, shows those alts and device IDs, support saying concurrent use of both accounts I'm going to assume he's from the same phone and he's just using different browsers or some shit lazy like that lol. There's not even a question of him multi-accounting and abusing affiliate systems. It's a fact.
No he wasn't buying and selling nano accounts. But he was facilitating the buying of BC accounts, which nano is almost a carbon copy of. Is it unreasonable for them to think that he would do the same type of shit with them? No
How I read that email is basically saying look we tried to give you a fkn chance we gave you more than fking one.
But you keep trying to screw us so FK off ¯\_(ツ)_/¯ And they have every right to. I would if I was in their position 100%
Re: Account Banned and $24000 In Winnings Withheld by NanoGames.io!!! Be Careful.
I'm genuinely surprised to see you talking about rules and moral high grounds here. Aren't you currently in prison? How exactly are you accessing the internet from jail? If you're already disregarding legal boundaries and your own commitments, perhaps it's better to focus on addressing your own issues before commenting on matters you clearly don't fully grasp. It's ironic and almost laughable for someone actively breaking rules to lecture others about them. I wonder if the authorities are aware of this behavior and the potentially dangerous activities you're conducting from behind bars!!
This brings us right to the same wall I am facing with my Shuffle issues.
I'm not 100% across yours, but from what I saw you were operating within the bounds of the affiliate system though?
They just decided with your affiliate guy that you had too sweet a deal.. But it was what they offered..
And that stuff was locked before you were KYC?
Regardless don't want to cross the issues and I don't think they're remotely comparable .
Ralph 100% broke rules as they are, knew it when he was doing so, Or he would have been doing it on BC to begin with.
Has a history already with the site and seems like he was on his last chance.
They gave back depos.
I think they were more than fair to him
Quote
This brings us right to the same wall I am facing with my Shuffle issues.
I'm not 100% across yours, but from what I saw you were operating within the bounds of the affiliate system though?
They just decided with your affiliate guy that you had too sweet a deal.. But it was what they offered..
And that stuff was locked before you were KYC?
Regardless don't want to cross the issues and I don't think they're remotely comparable .
Ralph 100% broke rules as they are, knew it when he was doing so, Or he would have been doing it on BC to begin with.
Has a history already with the site and seems like he was on his last chance.
They gave back depos.
I think they were more than fair to him
Re: Account Banned and $24000 In Winnings Withheld by NanoGames.io!!! Be Careful.
Thanks so much dear. Always appreciate it
*I will add images here for Ralph as soon as I remember how.* Rusty. Please hold.
Re: Account Banned and $24000 In Winnings Withheld by NanoGames.io!!! Be Careful.
https://i.ibb.co/bgpvvms/photo-2024-11-28-13-42-36.jpg
https://i.ibb.co/yFWW6ps/photo-2024-11-20-08-20-14.jpg
https://i.ibb.co/wrd737f/photo-2024-11-20-13-38-14-2.jpg
https://i.ibb.co/7zXVMtb/photo-2024-11-20-13-38-14.jpg
https://i.ibb.co/jGdsghJ/photo-2024-11-28-10-33-32.jpg
https://i.ibb.co/ccZ1xB0/photo-2024-11-28-13-35-57.jpg
https://i.ibb.co/F0Gmr9q/photo-2024-11-28-13-36-07.jpg
https://i.ibb.co/XbrR4rp/photo-2024-11-28-13-36-17.jpg
https://i.ibb.co/zNXbLS2/photo-2024-11-28-13-36-37.jpg
https://i.ibb.co/yFWW6ps/photo-2024-11-20-08-20-14.jpg
These links are to the photos that I want to share, however, newbies cant share full images I guess.
I will explain the significance of each image shortly. Thank you for staying with me on this.
Thank you in advance for helping me sort this.
https://i.ibb.co/yFWW6ps/photo-2024-11-20-08-20-14.jpg
https://i.ibb.co/wrd737f/photo-2024-11-20-13-38-14-2.jpg
https://i.ibb.co/7zXVMtb/photo-2024-11-20-13-38-14.jpg
https://i.ibb.co/jGdsghJ/photo-2024-11-28-10-33-32.jpg
https://i.ibb.co/ccZ1xB0/photo-2024-11-28-13-35-57.jpg
https://i.ibb.co/F0Gmr9q/photo-2024-11-28-13-36-07.jpg
https://i.ibb.co/XbrR4rp/photo-2024-11-28-13-36-17.jpg
https://i.ibb.co/zNXbLS2/photo-2024-11-28-13-36-37.jpg
https://i.ibb.co/yFWW6ps/photo-2024-11-20-08-20-14.jpg
These links are to the photos that I want to share, however, newbies cant share full images I guess.
I will explain the significance of each image shortly. Thank you for staying with me on this.
Thank you in advance for helping me sort this.
Account Banned and $24000 In Winnings Withheld by NanoGames.io!!! Be Careful
I am writing this post regarding the unjustified banning of my NanoGames account and the withholding of my legitimate winnings. The platform has offered to return my deposits but is refusing to honor my winnings based on three allegations, all of which I can disprove with evidence.
Specific Issues:
1. Affiliate Fraud Allegation:
- Nano claims I engaged in affiliate fraud
- I have provided evidence showing the suspicious affiliates are connected to user "Goombas" from Canada
- I can demonstrate through IP verification that these accounts are not connected to me
- I have previously reported suspicious affiliate activity to support
2. Account Impersonation:
- Nano claims I operated multiple accounts ("RalphGerken" and "Gerken")
- I have an existing support ticket documenting that I reported being impersonated by another user
- I have consistently used only one account
- The platform can verify this through IP logs and login patterns
3. Account Trading Accusation:
- The platform misinterpreted a chat conversation about a different gaming site
- I can provide chat logs showing I declined offers from users "WinOrLose" and "GBRS"
- I have never attempted to buy or sell NanoGame accounts
Prior Communication:
- I have attempted to resolve this through direct communication with Nano support
- I have corresponded with Admin raiw and owner mrbit
- All requested documentation has been provided
- No prior warnings were ever issued to my account
Requested Resolution:
1. Full review of the evidence I've provided
2. Reinstatement of my account
3. Release of legitimate winnings
I have been a loyal, daily player on the platform and have maintained a clean playing record until these unfounded allegations.
Below is the copy of the last email that I have sent them to which no response has been received:
Dear Rai,
I am writing to express my disappointment and seek clarification regarding the recent actions taken against my account. In your email, you mentioned that my deposits have been refunded; however, I never requested a refund. Instead, I specifically asked for the following:
Payment of my full and rightful winnings that have been unjustly withheld.
A clear and detailed explanation for the ban imposed on my account.
Evidence or proof supporting any claims that justify your actions.
Your lack of transparency on this matter raises serious concerns about the fairness and integrity of your decision.
Additionally, I have learned that when community members contacted upper management, including Mr. Bit, they were told that I had been warned multiple times and had repeatedly breached the Terms of Service. I respectfully request that you provide a detailed account of these alleged warnings and violations, including specific dates and evidence of when they occurred.
Furthermore, the reasoning provided to justify my ban appears fundamentally flawed for the following reasons:
Impersonation Claim:
I reported to your team that someone was impersonating me, yet instead of investigating this issue, you alleged that the impersonating account was mine. This claim lacks logic. Would any reasonable individual report their own supposed "ALT account" as an impersonation? This conclusion appears entirely baseless.
Irrelevant Chat Evidence:
The screenshot shared in your initial email shows a conversation between me and a user where they mentioned "49," and I asked if they wanted to sell. I provided my Telegram information, but the user stated they could not use Telegram due to technical issues. This evidence is flawed for the following reasons:
The user in question was Level 22, not Level 49, making this exchange irrelevant to the claims made against me.
The conversation appears unrelated to your platform's Terms of Service, as it likely refers to another platform entirely.
Since the user explicitly stated they could not use Telegram, your suggestion that this interaction constitutes a breach of your policies is unsupported and far from reality.
The actions taken against my account and the justifications provided deviate significantly from the objective truth. I urge you to reassess this case and take the following steps to resolve the matter:
Provide a clear and detailed explanation of the specific reasons for my account ban.
Present evidence to substantiate any claims, including alleged breaches of the Terms of Service or warnings issued.
Release my rightful winnings in full.
I sincerely hope that you will handle this matter professionally and in good faith. A transparent and fair resolution is the least I can expect under these circumstances. I look forward to your prompt response.
Regards
Ralph
Specific Issues:
1. Affiliate Fraud Allegation:
- Nano claims I engaged in affiliate fraud
- I have provided evidence showing the suspicious affiliates are connected to user "Goombas" from Canada
- I can demonstrate through IP verification that these accounts are not connected to me
- I have previously reported suspicious affiliate activity to support
2. Account Impersonation:
- Nano claims I operated multiple accounts ("RalphGerken" and "Gerken")
- I have an existing support ticket documenting that I reported being impersonated by another user
- I have consistently used only one account
- The platform can verify this through IP logs and login patterns
3. Account Trading Accusation:
- The platform misinterpreted a chat conversation about a different gaming site
- I can provide chat logs showing I declined offers from users "WinOrLose" and "GBRS"
- I have never attempted to buy or sell NanoGame accounts
Prior Communication:
- I have attempted to resolve this through direct communication with Nano support
- I have corresponded with Admin raiw and owner mrbit
- All requested documentation has been provided
- No prior warnings were ever issued to my account
Requested Resolution:
1. Full review of the evidence I've provided
2. Reinstatement of my account
3. Release of legitimate winnings
I have been a loyal, daily player on the platform and have maintained a clean playing record until these unfounded allegations.
Below is the copy of the last email that I have sent them to which no response has been received:
Dear Rai,
I am writing to express my disappointment and seek clarification regarding the recent actions taken against my account. In your email, you mentioned that my deposits have been refunded; however, I never requested a refund. Instead, I specifically asked for the following:
Payment of my full and rightful winnings that have been unjustly withheld.
A clear and detailed explanation for the ban imposed on my account.
Evidence or proof supporting any claims that justify your actions.
Your lack of transparency on this matter raises serious concerns about the fairness and integrity of your decision.
Additionally, I have learned that when community members contacted upper management, including Mr. Bit, they were told that I had been warned multiple times and had repeatedly breached the Terms of Service. I respectfully request that you provide a detailed account of these alleged warnings and violations, including specific dates and evidence of when they occurred.
Furthermore, the reasoning provided to justify my ban appears fundamentally flawed for the following reasons:
Impersonation Claim:
I reported to your team that someone was impersonating me, yet instead of investigating this issue, you alleged that the impersonating account was mine. This claim lacks logic. Would any reasonable individual report their own supposed "ALT account" as an impersonation? This conclusion appears entirely baseless.
Irrelevant Chat Evidence:
The screenshot shared in your initial email shows a conversation between me and a user where they mentioned "49," and I asked if they wanted to sell. I provided my Telegram information, but the user stated they could not use Telegram due to technical issues. This evidence is flawed for the following reasons:
The user in question was Level 22, not Level 49, making this exchange irrelevant to the claims made against me.
The conversation appears unrelated to your platform's Terms of Service, as it likely refers to another platform entirely.
Since the user explicitly stated they could not use Telegram, your suggestion that this interaction constitutes a breach of your policies is unsupported and far from reality.
The actions taken against my account and the justifications provided deviate significantly from the objective truth. I urge you to reassess this case and take the following steps to resolve the matter:
Provide a clear and detailed explanation of the specific reasons for my account ban.
Present evidence to substantiate any claims, including alleged breaches of the Terms of Service or warnings issued.
Release my rightful winnings in full.
I sincerely hope that you will handle this matter professionally and in good faith. A transparent and fair resolution is the least I can expect under these circumstances. I look forward to your prompt response.
Regards
Ralph