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Showing 9 of 9 results by Hancocks
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Topic
Board Gambling
Re: bustabit – The original crash game
by
Hancocks
on 14/10/2023, 18:56:24 UTC
Daniel

Thank you again for your help on this and I'm glad we found a solution

So all is well

Thanks again for your kind assistance

Hi Hancocks,

You've likely already seen my response to your support request but I wanted to follow up here as well in case you happen to check the forum more frequently.

If you've lost access to your account's email address then you will need to change it before being able to withdraw again. Depending on whether you are still signed into the account somewhere or not this will mean a waiting period of 7 or 14 days respectively. Slowing things down like this is by design and helps protect your account in case your session is somehow compromised, e.g. your laptop is stolen while its unlocked, your cookies are copied by malware etc.

In any case, if you still have questions simply respond to my email and I'll follow up with you there.



As a general note, I aim to respond to all emails within 24 hours and usually I easily meet that target. However, submitting multiple support requests can cause your issue to get bumped to the back of the queue and take longer to resolve than it would otherwise. So if anyone needs help with their bustabit account the best course of action is to submit a single support request at https://www.bustabit.com/help/contact and then await my response via email.
Post
Topic
Board Gambling
Re: Bustabit problem
by
Hancocks
on 14/10/2023, 18:49:50 UTC
All
Thank you again for your help on this

Daniel from BaB contacted me and we found a solution

So all is well

Thanks again for your kind assistance
Post
Topic
Board Gambling
Re: bustabit – The original crash game
by
Hancocks
on 14/10/2023, 14:02:28 UTC
The frustrating thing about this is that it's a simple fix by the site operators and .12 BTC is not a huge amount of money these days but still something I want to get fixed

Nothing from these guys, just dead silence
Post
Topic
Board Gambling
Re: Bustabit problem
by
Hancocks
on 14/10/2023, 13:39:50 UTC
The difficulty is, is that this site is not responding at all. No pleasant "stfu we're working on it" or anything, just silence

Obviously .12 BTC is not a lot of money these days but still I would appreciate knowing if they are going to honor their obligation to fix a fairly simple problem

I will wait patiently but some feedback from "daniel", or whomever runs the place would be gratifying

Thanks for everyone's help in this matter
Post
Topic
Board Gambling
Re: bustabit – The original crash game
by
Hancocks
on 14/10/2023, 01:54:43 UTC
Hi all

Just posting a problem I am having with Bustabit.  Essentially they are not processing a 120K bit withdrawal for me as I cannot "authorize" it from my email as I accidently deleted the temp email.  This is the letter I sent these guys explaining, what's a reasonable amount of time to wait and will they pay me? To date NO response over a relatively minor amount of money
------
Hi good afternoon
I own the xxx account on BaB
I wrote customer service this morning but thought I would follow up with a personal email

I processed a .12 BTC withdrawal this morning from the xxx BaB account and when I tried to access my (temp) email to authorize the withdrawal I could not as I inadvertently deleted the email account (by deleting browser history) and had not made a note of it.  When I try to log back in I am unsuccessful as I am asked to authorize the login in this email account that no longer exists so the .12 BTC withdrawal remains pending

I have attached a pdf screenshot of the xxx account withdrawals page
My pw for the account is xxx
My most recent deposit came from this address: xxx

As I say, I don't have access to my temp email anymore because I deleted my history on the browser and forgot to write down the address, it was the xxxx domain

Could you kindly process the pending transaction and either change my email to this one (xxx) or I can re register a new BaB account if you prefer

Thank you
Post
Topic
Board Gambling
Re: Bustabit problem
by
Hancocks
on 14/10/2023, 01:46:25 UTC
ok thank you!
Post
Topic
Board Gambling
Re: Bustabit problem
by
Hancocks
on 14/10/2023, 01:07:30 UTC
I'll be very unhappy if they start trying to hide behind their TOS on a lightweight problem like this.  I sent screenshots of the account (before I lost the email) and all I want is a withdrawal that I already processed (but didnt' "authorise")
Post
Topic
Board Gambling
Re: Bustabit problem
by
Hancocks
on 14/10/2023, 00:05:32 UTC
Thank you for the kind advice

I provided internal screenshot, password and address last deposit came from.  Still no response

"Daniel Evans" is not accepting pm's on here from "newbies"

Not sure why they are treating me like this, funds I sent over were fine, cleared properly etc and it should be a simple matter for them to just approve the withdrawal
that I originally requested and is sitting pending because I can't access the (now deleted) email account

All the best
Post
Topic
Board Gambling
Topic OP
Bustabit problem
by
Hancocks
on 13/10/2023, 23:31:47 UTC
Hi all

Just posting a problem I am having with Bustabit.  Essentially they are not processing a 120K bit withdrawal for me as I cannot "authorize" it from my email as I accidently deleted the temp email.  This is the letter I sent these guys explaining, what's a reasonable amount of time to wait and will they pay me? To date NO response over a relatively minor amount of money
------
Hi good afternoon
I own the xxx account on BaB
I wrote customer service this morning but thought I would follow up with a personal email

I processed a .12 BTC withdrawal this morning from the xxx BaB account and when I tried to access my (temp) email to authorize the withdrawal I could not as I inadvertently deleted the email account (by deleting browser history) and had not made a note of it.  When I try to log back in I am unsuccessful as I am asked to authorize the login in this email account that no longer exists so the .12 BTC withdrawal remains pending

I have attached a pdf screenshot of the xxx account withdrawals page
My pw for the account is xxx
My most recent deposit came from this address: xxx

As I say, I don't have access to my temp email anymore because I deleted my history on the browser and forgot to write down the address, it was the xxxx domain

Could you kindly process the pending transaction and either change my email to this one (xxx) or I can re register a new BaB account if you prefer

Thank you