Does this project have a set date for the mainnet launch?

I have always tried to be nice and keep calm just explaining the situation. It is incredibly frustrating though as they don't seem to understand the technicalities of what you're trying to ask them. I am sure they are probably also using some sort of translation tool at times which means a language barrier exists. If I could just talk to someone who actually understood the issue.

I think it comes down to the fact that the first line support just don't really understand the situation. I spoke to someone last night and they didn't have the first clue about what I was actually trying to ask. They kept telling me to look at my BTC/BCC addresses on KuCoin that they are different.

Here are some of the replies


She then sent me screenshot of my wallets on KuCoin


I tried to explain the details again and got this


They don't have a clue what people are actually trying to ask and refuse to escalate it to someone to actually check.

Thanks, I will take any sympathy I can get as I am feeling pretty sorry for myself right about now but in fairness it is only a problem because I don't control the private key and there would be no issue if I did.

I understand they don't want to give out private keys but they could resolve the issue themselves in the background without providing the user with the private key.

I normally do triple check everything. It was a perfect storm of things that went wrong that ended up with the mistake. I actually thought I was sending BCC. I even checked the amount on a calculator before sending. I was using a BCC -> Dollar calculator. I remember thinking the amount seemed a little off but but it wasn't a huge difference. The amount was actually a BTC amount. So not only did I end up sending money to a wrong address but it was 6 times more than what I had meant to send in the first place. The reason behind why I thought it was BCC is another comedy of errors which led to a perfect storm of crap.

It is just frustrating to see my money sitting in a wallet that can imported in if the exchange would play ball with the private key. They point blank refuse to help though.

Did the same thing only I sent BTC to my BCC address. I actually thought I was sending BCC (long story).

I get that it is my fault. Lesson learned and all that but a new exchange should be trying to make a name for themselves by going out of their way for customers. The funds are recoverable and I get that it is hassle for them and am more than willing to pay for expenses but not even entertained. It a huge problem on KuCoin. A simple google shows up countless threads with people who have done similar. Rather than dealing with individual cases they could credit accounts and then do a sweep of all the effect account in one go later to recover all the funds.  

Many institutions could tell customers tough shit all the time but they don't because they understand how it reflects on them in the long run. KuCoin don't care and I think that should tell you all you need to know about them as an exchange.