I am not a customer of BitInstant, but the way some of you (not all of you) are treating these support representatives is atrocious. I understand you're frustrated, I understand that you want your money, but some of you seem to forget that on the other side of that keyboard is a human being. I'm not going to take a side in this "BitInstant fraud" debate. On a personal level, even in just the interviews I've seen with Charlie, he is an incredibly good human being. I doubt his/his company's intent is to defraud anyone. Considering the sheer volume of complaints I've seen, they're probably practically crushed under the amount they have. All in all, remember basic human decency folks. I understand you're upset, but that gives you no license to treat another human being in the way you have done so far.