Very insightful

Yes it's my fault, your post has now made me realise that

Thanks!

Well if you guys are happy with kraken then good for you.  I'm just trying warn others what can happen when you deal with this outfit.  So apologies, but I won't just shut the fuck up.  People need to know what they are dealing with.

Please feel free to read my previous posts on here which explain all. 

My internet history and login details show that I only ever logged to my account through krakens own original website.  I'm aware that there were/are scam websites posing as kraken.

Even with this, some-how personal details of mine were leaked.  The details, history and information I have mean that kraken or some one working inside kraken could only have leaked this info.

Ultimately, the buck stops with them

Kraken stole about 20 ethereum, 1 bitcoin and some bitcoin cash and lite coin from me.  had originally invested approx £4000 which gained up nicely in the autumn.

These bunch of lying scum fuck criminal cunts stole the whole fucking lot and I can prove it.

Apologies for the profanities but it reflects my feelings towards these shower of bastards.

Get your money off this exchange

DO NOT DO BUSINESS WITH KRACKEN 

THEY ARE PROFESSIONAL CON ARTIST AND THIEVES

CEO and board should be in jail

Hi Kraken are con-artists. I'm sorry that your account was hacked but we would have no way of knowing how a hacker got your information. We have not had any data breaches, so this would be something that's happened to you specifically.


Bullshit,  the details could only have come from kraken and you know it.   I have a phone log record and internet history as proof and evidence that my personal details could only have come from kraken.

Whereas all Kraken have given me is "their word"

Call me a cynic but your word means nothing and I call bullshit.  You people are professional scammers and stole my all money, then tried to cover it up by claiming my account was hacked.

Kraken are in on the scam

Please don't get sucked into their scam people,  get your money out of this exchange, while you can, if you still can.

No kraken support, I've already went through your Bullshit ticket support crap.
 
Answer my questions now!! how did someone get my private phone number when I only logged into my account through your website

Will you give me immediate access to my account? Its been almost 3 months since you locked me out of it




Why will you not answer my question?  how did someone get my personal phone number kraken?  given I only logged onto your website?

Will you answer this question and explain how this happened? it is the third time Ive asked you this question and you have not answered it.



Don't fall for it folks, Kraken are professional scammers, they will steal your money, thieves and liars are what they are

 

Hi Kraken are con-artists. I'm so sorry to hear that you were a victim of a phone phishing scam. You were not speaking with a Kraken representative on the phone, because we do not offer phone support. We have been actively telling clients about these scams because they are becoming more and more common. They are also targeting clients of other exchanges, so everyone should be extremely vigilant.

If you're still having an issue accessing your Kraken account at this time I would suggest escalating your ticket.




Please spare me your sympathy.  I'm well aware you do not offer phone support and thats why I did not give the bastard that phoned me any information over the phone about me or my account.

The problem is that he already had my personal phone number.  How is it possible he had this?  Please explain that to me and the good people on this forum given I only logged on through your web address.   

............unless someone from kraken.com gave him this information.

And also that someone was able to change my login details without my knowledge.  Please explain how that can happen?

Unless someone from kraken.com deliberately gave my details to a hacker, or kraken themselves are in on the scam

Kraken.com still refuse to let me access the account and see the transaction history.  Even though they have been served legal notice to do so,  they now refuse to correspond with me.

And don't give me anymore shit about sending you my passport details or escalating tickets.  There is now way in hell I will be sending you people any of my government ID.  God knows what you'll do with it.

You know who I am.  Ive send you plenty of correspondence already and now signed legal notices that I require immediate access.
to my account.
 
Will you give me immediate access to my account kraken? 



Hi Kraken are con-artists. Thanks for letting us know about the legal notice. Please be sure to mention this in your ticket also.

No kraken support, I've already went through your Bullshit ticket support crap.
 
Answer my questions now!![b] how did someone get my private phone number when I only logged into my account through your website

Will you give me immediate access to my account? Its been almost 3 months since you locked me out of it

Hi Kraken are con-artists. I'm so sorry to hear that you were a victim of a phone phishing scam. You were not speaking with a Kraken representative on the phone, because we do not offer phone support. We have been actively telling clients about these scams because they are becoming more and more common. They are also targeting clients of other exchanges, so everyone should be extremely vigilant.

If you're still having an issue accessing your Kraken account at this time I would suggest escalating your ticket.




Please spare me your sympathy.  I'm well aware you do not offer phone support and thats why I did not give the bastard that phoned me any information over the phone about me or my account.

The problem is that he already had my personal phone number.  How is it possible he had this?  Please explain that to me and the good people on this forum given I only logged on through your web address.   

............unless someone from kraken.com gave him this information.

And also that someone was able to change my login details without my knowledge.  Please explain how that can happen?

Unless someone from kraken.com deliberately gave my details to a hacker, or kraken themselves are in on the scam

Kraken.com still refuse to let me access the account and see the transaction history.  Even though they have been served legal notice to do so,  they now refuse to correspond with me.

And don't give me anymore shit about sending you my passport details or escalating tickets.  There is now way in hell I will be sending you people any of my government ID.  God knows what you'll do with it.

You know who I am.  Ive send you plenty of correspondence already and now signed legal notices that I require immediate access.
to my account.
 
Will you give me immediate access to my account kraken? 

Do not given Kraken any of your money and if you have done best withdraw it or get your crypto currencies off this exchange and onto a hard wallet.

These people are criminal scam artists and will steal your money.  That is their business.

They did it to me and I can prove it.  I don’t want other people to be ripped off by these shower of c**ts so I’ll explain a little of what happened to me.

Basically I got a phone call out of the blue from a guy saying he was from kraken support and that my account had been hacked.

Now straight away I was suspicious, and did not give him any information.  At that point he was able to tell me straight up what was exactly in my account.
 and how much crypto currency I had. 

Fairly convincing but I was still suspect.  I told him I wasn’t able to talk and he asked to phone me back later.  I said ok, just to get off the phone.   He was pushing me hard to send him my passport details to secure the account.

Now as I am on the phone to this bastard I log into my account on a government secured computer at work (I was at work when he phoned).  I am able to get into my account and see what I have without any problem.

So I said to him on the phone, how come I am able to log into my account if there has been a hack?  The guy came off with some BS excuse and that was the end of the conversation.

Anyways I tried again to log into my account later that day and this time I am locked out.

So, I try and contact Kraken support and told them of the situation and that I needed access again.  About a week later Kraken get back to me and tell my that all my funds have been withdrawn in about 0.9 of a bitcoin.  At the time I had invested approx 5000 dollars in the account between ethereum, litecoin, bitcoin cash and bitcoin.

Needless to say responding a week later is terrible customer service but to also tell me I had my hard earned funds stolen, I was gutted.

I wanted to find out more from kraken and the account transactions and what exactly had happened to the stolen funds.

So I engaged in a series of email questions to their support in order to access my account again, to which they have insisted I send them government photographic ID to prove that I am the account holder.

Needless to say, given that I have reason to believe Kraken are directly involved in the scam in no way was I going to send them my government ID for them to use in other criminal scams/Identity theft.

I eventually got an email from kraken detailing the funds had been stolen from my account on the 11th October 2017. 

My phone records show that I took the 3 minute phone call from the “hackers” on the 12th October at 14.59, during which I was able to log into my account and see the funds were still there. Funny that.

Around this time (on 12th October) I also have in email from kraken to show that my login details had been changed.

I did not request this change.

The thing that I could not understand is how was someone able to get my phone number and know exactly what was in my account unless they had been given this information from Kraken.

Kraken have tried to say I have been the victim of a phishing scam without offering any evidence of such.  However I know for a fact that I ONLY logged into my account through their website and web address.  Kraken’s subsequent handling of my case and the answers to the questions I have asked over a number of weeks leave me in no doubt that they are in on the scam and the leak of my personal details, phone number, email address which hackers then used to change my login details and allegedly steal my funds, could only have come from them.

They still will not allow me access to my account even though they are well aware I am the account holder.  To me its screams scam.

Please do not let these low lifes steal your hard earned money.  I would hate to see anyone else loose their hard earned money to these pirates.  In my opinion  the CEO and board of Kaken.com should hang their heads in shame and should be in jail.  How they are still able to spout this rubbish on the website and get away with it is beyond me. 

“sailing the highs seas of success”
“kraken bitcoin exchange puts your first”

Liars and fraud-stars is what they are, stay well clear people.