Hello apache20,

For this specific scenario of where you want to sell your BTC when the price reaches 12,200 and buy back at 11,800:
You can setup a Sell Take Profit order (Profit Price = 12,200) with a conditional close of Take Profit (Profit Price = 11,800).
This will ensure that the order to sell at(or above) 12,200 is filled as market order and sold at(or below) 11,800 as market order.

For more information on Take Profit orders: https://support.kraken.com/hc/en-us/articles/203053226-Take-profit-orders

About Kraken

Our mission is to accelerate the adoption of cryptocurrency so that you and the rest of the world can achieve financial freedom and inclusion. Founded in 2011 and with over 4 million clients, Kraken is one of the world's largest, most successful bitcoin exchanges and we're growing faster than ever. Our range of successful products are playing an important role in the mainstream adoption of crypto assets. We attract people who constantly push themselves to think differently and chart exciting new paths in a rapidly growing industry. Kraken is a diverse group of dreamers and doers who see value in being radically transparent. Let's change the way the world thinks about money! Join the revolution!

We are currently looking to fill several positions, including:

• Fiat Funding Specialist
• Client Engagement API Specialist - Canada
• Client Engagement Trading Specialist
• Localization Specialist (French Fluency)

Check out all our open roles at https://jobs.lever.co/kraken. We look forward to hearing from you!

Algorand (ALGO) Trading is Coming to Kraken on January 22

We are pleased to announce that Algorand (ALGO) will be listed on Kraken starting January 22.

What time will funding and trading start?

• Funding: Kraken will enable deposits and withdrawals for ALGO at approximately 14:30 UTC on January 22.
• Trading: The first trades will start shortly after funding is enabled as sell orders cannot be placed until deposits clear. The initial trading minimum will be 50 ALGO.
• Updates will be posted on the status page (https://status.kraken.com) near launch time.

Trading Pairs

• ALGO/USD, ALGO/EUR, ALGO/XBT, ALGO/ETH

For more details, please check out our latest blog post: https://blog.kraken.com/post/3494/kraken-launches-algorand-trading/

Feel free to let us know if you have any questions!

gentlemand,

I can confirm that you do not need to register with a third party to utilize the new ClearJunction GBP funding method.


LeGaulois,

A fix for this should be pushed out soon, thanks

Lisk (LSK) Trading Starts November 19!

We are pleased to announce that Lisk (LSK) will be listed on Kraken starting November 19.

What time will funding and trading start?

• Funding: Kraken will enable deposits and withdrawals for LSK at approximately 14:30 UTC on November 19.
• Trading: The first trades will start shortly after funding is enabled, because sell orders cannot be placed until deposits clear.
• Updates will be posted on the status page (https://status.kraken.com) near launch time.

Trading Pairs

• LSK/USD, LSK/EUR, LSK/XBT, LSK/ETH

For more details, please check out our latest blog post: https://blog.kraken.com/post/3071/lisk-trading-on-kraken/

Feel free to let us know if you have any questions!

Nano (NANO) Trading Starts November 6!

We are pleased to announce that Nano (NANO) will be listed on Kraken starting November 6.

What time will funding and trading start?

• Funding: Kraken will enable deposits and withdrawals for Nano (NANO) at approximately 13:30 UTC on November 6
• Trading: The first trades will start shortly after funding is enabled, because sell orders cannot be placed until deposits clear.
• Updates will be posted on the status page (https://status.kraken.com) near launch time.

Trading Pairs

• NANO/USD, NANO/EUR, NANO/XBT, NANO/ETH

For more details, please check out our latest blog post: https://blog.kraken.com/post/3002/nano-trading-starts-on-kraken/

Feel free to let us know if you have any questions!

danilyakovlev,

Thank you for escalating your support request. We'll make certain one of our Account Access Specialists will be with you as soon as possible.

OmiseGO (OMG) and PAX Gold (PAXG) Trading Starts October 29th!

We are pleased to announce that OmiseGO (OMG) and PAX Gold (PAXG) will be listed on Kraken starting October 29.

What time will funding and trading for OMG and PAXG start?

• Funding: Kraken will enable deposits and withdrawals for OMG and PAXG at approximately 13:30 UTC on October 29
• Trading: The first trades will start shortly after funding is enabled, because sell orders cannot be placed until deposits clear.
• Updates will be posted on the status page (https://status.kraken.com) near launch time.

Trading Pairs

• OMG: OMG/USD, OMG/EUR, OMG/XBT, OMG/ETH
• PAXG: PAXG/USD, PAXG/EUR, PAXG/XBT, PAXG/ETH

For more details, please check out our latest blog post: https://blog.kraken.com/post/2886/omisego-pax-gold-trading/

Feel free to let us know if you have any questions!

Chase from Kraken support here. I'm very sorry to hear about this and that you feel the support team has been unhelpful. Security is our top priority and this is the last thing we'd ever want to hear from any of our clients.

For the highest level of account security, it is absolutely essential that users fully utilize the various security features that the Kraken platform has to offer (not just login 2FA, but funding/trading 2FA, as well as a Master Key and Global Settings Lock). More detailed information outlining the various available security features can be found here: https://support.kraken.com/hc/en-us/articles/201396837

If your support request is still outstanding, please provide us with your ticket number so we can further help and work with you in regards to your case. Please understand, however, that for security and compliance reasons, we are unable to provide further information about individual cases until we are contacted by a verified law enforcement official.

Siacoin (SC) Trading Starts October 9!


We are pleased to announce that Siacoin (SC) will be listed on Kraken starting October 9.

What time will funding and trading start?

• Funding: Kraken will enable deposits and withdrawals for Siacoin (SC) at approximately 13:30 UTC on October 9
• Trading: The first trades will start shortly after funding is enabled, because sell orders cannot be placed until deposits clear.
• Updates will be posted on the status page (https://status.kraken.com) near launch time.

Trading Pairs

• SC: SC/USD, SC/EUR, SC/XBT, SC/ETH

For more details, please check out our latest blog post: https://blog.kraken.com/post/2842/siacoin-trading-starts-october-9/

Feel free to let us know if you have any questions!

LINK and DAI Trading Starts September 25!

We are pleased to announce that Chainlink (LINK) and Dai (DAI) will be listed on Kraken starting September 25.

What time will funding and trading start?

• Funding: Kraken will enable deposits and withdrawals for LINK and DAI at approximately 13:30 UTC on September 25.
• Trading: The first trades will start shortly after funding is enabled, because sell orders cannot be placed until deposits clear.
• Updates will be posted on the status page (https://status.kraken.com) near launch time.

Trading Pairs

• LINK: LINK/USD, LINK/EUR, LINK/XBT, LINK/ETH
• DAI: DAI/USD, DAI/EUR, DAI/USDT, ETH/DAI

For more details, please check out our latest blog post: https://blog.kraken.com/post/2769/link-dai-trading-starts-september-25/

Feel free to let us know if you have any questions!

exstasie,

Domestic USD withdrawals have a 5 USD fee. And yes, US traders will need to provide both an IDCP and their SSN for Intermediate verification. Funding capabilities/limits, as well as the specific requirements for each verification level can be found by accessing the Get Verified page when logged into your Kraken account.

ICX Trading Starts September 12!

We are pleased to announce that ICON (ICX) will be listed on Kraken starting September 12.

What time will funding and trading start?

• Funding: Kraken will enable deposits and withdrawals for ICX at approximately 13:30 UTC on September 12
• Trading: The first trades will start shortly after funding is enabled, because sell orders cannot be placed until deposits clear
  
• Updates will be posted on the status page (https://status.kraken.com) near launch time

Trading Pairs

• ICX: ICX/USD, ICX/EUR, ICX/XBT, ICX/ETH

For more details, please check out our latest blog post: https://blog.kraken.com/post/2707/icx-trading-starts-september-12/

Feel free to let us know if you have any questions!

aesma,

Sorry to hear about this. If you haven't already, please open a support ticket, provide the specific details of your order, and a member of the trading team can look into your case further.

sampam,

Kraken’s collaboration with Etana Custody is not a temporary solution, however we are always looking at adding additional funding partners and options.

Please note that Etana has not been kicked off of any list, as they are fully legal and compliant in every jurisdiction they have a presence in. We have had more than a year of due diligence put into Etana and are happy to offer an additional funding option to our clients. The new funding method does require opening an account with a third-party, however clients are not obligated to use this funding method if they do not wish to.

Our push to offer additional funding options does not stop here, as we will continue to explore and offer additional funding options to our clients. Just as with our other banking partners, we work very closely with them to resolve any issues on our client’s behalf and would do so with Etana-related issues as well.

If you happen to have any other Etana-specific questions or concerns, please feel free to open a support request and an Etana specialist would be happy to go through each of your questions and/or concerns.

cryptochat2017,

Once you provide us your ticket number, we can help escalate your ticket if your case is still outstanding. Unfortunately it's difficult to predict what could have happened specifically to your account without any details of your account and/or activity - however the support team is here to help its users, and to ensure the correct security measures are in place ASAP to prevent any further damage and unfortunate situations like this from happening again. Once you're available, please provide us with your ticket number and we can further help and work with you in regards to your case.

cryptochat2017,

Please feel free to PM me your ticket number.

cryptochat2017,

Chase from Kraken support here. I'm very sorry to hear that your account was compromised. Security is our top priority and this is the last thing we'd ever want to hear from any of our clients. When or if an account is compromised, a number of security measures are immediately asked - as it’s essential to ensure any potentially affected e-mail accounts and/or devices are safe and secure.

When available, could you please provide us with your ticket number? You currently aren't and haven't been speaking with a bot, as an account security specialist would have responded and assisted you with your individual case.

samlitecoin,

No, you cannot withdraw funds from Etana to anyone else’s account. The primary advantage of Etana is that there is now a USD funding service for international individuals - a service that was previously unavailable.