Hello,

Thanks for raising your concerns. While we respect all players and strive to process withdrawals promptly, we also have a strict responsibility to uphold the integrity of our platform and enforce our Terms and Conditions consistently.

After thorough investigation, we identified clear and repeated violations tied to multiple accounts abusing bonus reloads under the same affiliate code. These actions breach our multi-accounting and promotional abuse policies.

We understand that KYC can sometimes feel rigorous, but it’s a critical part of ensuring fairness and preventing fraudulent activity — especially when our system detects suspicious behavior such as:

Multiple accounts linked via shared identifiers (e.g., password patterns, device, or wallet behavior)

Abuse of promotional systems across those accounts

Circumvention of fair play policies

Due to the severity and sophistication of the abuse, your account was permanently closed as per our Terms and Conditions, and funds associated with those violations will not be released.

If you believe there has been a genuine error or you’d like to formally dispute the findings, you are welcome to contact our support team directly with full details. We're happy to review any legitimate appeal.

Razed is committed to a fair and secure gaming environment for all players. We take all reports seriously and appreciate your understanding.

Hey Pearlybeard! Mattrazed here.

Thanks for your patience, I've had some conversations with my team to get all the relevant information.

Firstly, not that it matters but a minor detail - you have deposited 7.7k and withdrawn 16.4k USD successfully. A big win was not what prompted KYC.

Our internal fraud tools flagged your account thus meaning we requested KYC. Upon receiving these documents, there was a slight concern over the legitimacy of what you had provided leading us to request a very brief call with you to finalise the KYC process.

It should be noted that when users successfully register to Razed, you must agree to the sites terms and conditions, of which the following applies -

'9.8 We reserve the right to make a phone call to the number provided in your user account, which at our own discretion can be a necessary part of the KYC procedure. Withdrawals may be terminated until the account is fully verified. We will make reasonable efforts trying to contact you regarding the withdrawal of the funds, but if we are not able to reach you (by email or phone) in two (2) weeks as from the date of the request for withdrawal, account will be locked, since you have failed to pass the KYC procedure.'

As a couple of others have mentioned within this forum, it is process most online casinos and exchanges follow when something like this occurs. We are by no means trying to remove our obligations of paying winnings but rather ensuring it is done in a manner that is not subject to fraud. 

Lastly, we did send an email to you explaining all of the above 4-5 days ago now. Please reach out to us in that thread and we can continue to work through this.

Hey pearlybeard, I'm very sorry to hear about this situation. Would you mind giving me your Razed username? You can direct message it to me if you'd prefer. I'll happily look into this situation. We do not request KYC simply due to players winning 'big'. On the rare case that KYC is requested it is often due to unusual activity on a players account. I'd love to take a closer look myself and try to understand how this outcome eventuated.

Sorry for the delay. I've requested the situation be examined further and am awaiting a response from the dev team. Once I have more information I'll let you know. In addition to getting input from our dev team, I’d like to emphasize that we are committed to fair play and transparent processes. We appreciate the patience as we review details on our end and gather facts. Razed aims to ensure a balanced gaming environment for everyone, and if there’s anything we can clarify or improve, I'm always receptive to feedback. Thanks for understanding as we work through this carefully.

Hi UltraexTrader, sorry to hear about this situation. Since this occurred a month ago it may be best if you share with me your Razed username so I can easily find all the relevant information.

We currently don't have this feature on the site. This is coming soon!


I'm so sorry about this delay, we were doing a gameplay check! Sometimes these are necessary. Thank you for your understanding.

Plinko is our next release! I can't give a specific date as I'd hate to disappoint anyone. But I was playing it today and it looks great! Can't wait to have it onsite for everyone to enjoy!

Sorry for any confusion guys! Yes I do the marketing at Razed! I made this account so I can get involved in this community. Our founder (Walter) who made this thread is understandably very busy and whilst he does pay attention to the thread, it made sense that I also create an account to be an additional representative for the company. 

This is very true! I love the input that this community has provided so far! The team at Razed is definitely watching this forum and we hope that it will be used as a great medium for us all to communicate together!