Right now, this is simply the best dice site. Everything works perfectly and support is amazing.

The only think that is missing is the option to play with Monero, but hopefully it will be fixed in the future.

They (Gustavo) did actually asked me for personal information and passport, because of "suspicious behavior".

Suspicious behavior according to him is not wagering enough. I have made large deposit, made small win, tried to withdraw. My withdrawal request was declined.

Once I sent a ticket, he asked for my name and where I live, because he suspected that I'm "mixing" or "money laundering". I have spent a few days sending him proofs of where funds came from...even offered my user/pass on other site and my wallet file, so he can trace where funds came from.  He insisted on my name and country. I told Vladimir from Russia (which is not truth) and then I got request for passport.

In the end, the last option he gave me is to send funds back to address from which deposit came. Now, the issue was, the deposit came from shared wallet - I have moved funds from YoloDice to Bitsler. And address from which deposit arrived was not under my control.

Luckily, admin of Yolodice was quick and ready to help, so once Bitsler sent my deposit back to YoloDice's BTC address, YoloDice admin returned funds to my account and I have recovered my money.

Never again coming back to Bitsler.

I'm not a criminal, my BTC is not illegal, but I respect my privacy and I refuse to provide my real life identity and PASSPORT (by email) to ANONYMOUS administrator of gambling site!


Conclusion: My issue with Bitsler was solved thanks to YoloDice support.

My account is finally credited, but now I can't withdraw, because:

Something went wrong, hot wallet may be empty please be patient or contact us via email in the FAQ section.




EDIT:

Days later, I was finally able to withdraw my money.

Has anybody ever been asked to verify their Bitsler account with passport?

Arrogant and useless, but at least they reply within 24-48 hours, unlike SafeDice admin who is MIA.

It's over 2 days and my Monero deposit is still not credited.

Now I know why it's called "safe" - you can't gamble with your money.

I know because it's 30 hours and my Monero deposit is not credited. I have emailed him yesterday, no reply...

Admin is gone. This site is dead.