After communication with someone from that company, I know they need to work on their customer service skills a little. But aside from that, they have assured me that if I am trying to get my money from mt.gox for the lowest fee cost possible that I don't need to be going with them as their fees are high period.
I understand you want to exchange your money at minimal cost, but it is not going to happen with our company.
Looks like I am not going to go with this company after all. I am not going to pay a ridiculously high fee like that for a domestic "direct transfer" as I have been assured will stand, even though it says "Wire Transfer (GBP) fee" they say the fee goes for even a domestic direct transfers.
If I sell you something and you come pick it up and I say "The postage fee is £15" yet you picked it up because you live next door, that is wrong and borderline illegal in my opinion. You do not pay "Wire" fees on a domestic direct transfer. I know they said they use a third party company for UK transfers and thus they incur fees, but if the fee to the customer is the same for wire and domestic, why do a hidden domestic transfer when it is labled as wire?
I just don't like how things are going on there. Even if they re-label the fee to something more accurate, £15 for a domestic uk to uk direct transfer costing the same £15 for a "Wire" transfer seems like a total boat load of milkage of the customer.
I sincerely hope they reconsider their fee policy, especially if they are behind the scenes doing direct transfers and charging the same fees as an international "wire".
Just my opinion, I am not saying I am right or they are wrong. I just, in my opinion, think this is not a good idea
unless you are transfering very large amounts of money over the place due to the fees even on small transactions.
I hope Mt.Gox gets their accounts sorted so I can just deal with someone I know who won't spill half my money into their cup while handing it to me.