Nice, I just got this email, Avalon still spinelessly not even apologizing to us 'small 'fish. No direction at all to those orders in the system.
Steve, if you had training in communication and customer service, you need to ask for your money back.
"Serve the small miner" my ass. If you cared one tiny bit you would have supplied your 'distributor' with a list of confirmed orders from us 'small indivudual's and served us before opening the website.
From our good buddy Steve:
Due to the surge in BTC value and interest in Bitcoin Mining our best efforts to keep the Avalon 741 in stock fell short. Global sales outside China are growing more rapidly than we ever imagined, and we expect this trend to continue in the future.
As we approach the end of 2017 and ready ourselves for the next year, we have instituted a few changes in our sales process that we hope will lead to a less bumpy and more predictable supply for you.
We will continue to serve the small individual miner, but instead of servicing these customers from our webshop at
www.canaan.io we are directing these customers to distributors. Our first distributor in the US is up and running at
http://canaan-creative.acemlnc.com/lt.php?s=a418561c03e339409796c5ad26d5d47e&i=5A48A4A25 In the future we will add and annouce others.
Larger orders, 60 units and more, will still be handled by the store or by mailing me at
steve@canaan.io .
We are currently in the process of fulfilling the backlog of larger orders and so the webshop will show a "sold out" status for our bulk product. During Golden week ( Sept28th-Oct8 ) we will be tidying up the shop. I will be working over the holiday so please feel free to mail me if you have any questions and the shop will re open after Oct 8.
Steve