I think after our conversation seen by Fortune Jack officials they will consider changing this rule. But I understand that it is not so easy as it may seem. Allowing to change phone number can put users of the site at additional risk, so something has to be invented to work as a substitute, to maintain the security on the same level.

This is the next step to not paying.

They benefit when you violate.

This is the next step to not paying.

The only reason for this would be that fortune jack do not want the account to change the hands and nobody would be able to sell or gift his account to anyone else. If anyone sell his fortune jack account, the buyer would never be able to change its phone number or email, thus this discourages account selling.
What else could be the motive behind it 

Interesting. I didn't know about it. Now I see, indeed, you can't edit lines with your username, email and phone number. I think this should be changed, unless there is a really good reason for keeping it like it is, we don't know about.

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Perfect, sorry for having a bad experience with the customer support team.

In any case, if you will need some sort of help that they cannot handle or are not aware of, feel free to get in touch with me here.


Cheers
Tornike,

I still think that giving your KYC is not stopping abuse, if a person wants to, they could always get at least 10 national ID and pictures from people, consider yourself, your parents, your spouse, your friends and you got yourself at least 10 and you could still abuse it. I have seen too many phome miners who do many different things like this to not really consider this as a solution, sure it would stop people from doing thousands, but it would not be stopping it for good.

Axie has the same "you can't play from same phone" stuff, so people buy like 100 cheap phones and start 100 different accounts and be scholars there and earn like 5k+ dollars thanks to that. If they want to give out free prizes, then it should be free prizes, if you keep doing "oh you should win at least x much" or "you should do KYC before you can withdraw" and so forth, it is not really free.

I got 1 mBTC Bonus Money on Christmas Week event , have completed 5x wager my final balance is 0.001490256 BTC support says i have to deposit 2x total win then I asked if I made a deposit do I still need a wager , the support hasn't answered yet. did any of you participate in this promo? please let me know if  still need a wager after deposit.

Activate the Bonus
Wager your money 5X times
Deposit 2X of your winnings to get the money on your balance!

Well, choice is yours. They will pay out once you make kyc, unless you are double accounting and trying to abuse the promotion.

I got 1 mBTC Bonus Money on Christmas Week event , have completed 5x wager my final balance is 0.001490256 BTC support says i have to deposit 2x total win then I asked if I made a deposit do I still need a wager , the support hasn't answered yet. did any of you participate in this promo? please let me know if  still need a wager after deposit.

I claimed this promo bonus too 2days ago, completed the 5x wagering requirement and I have 0.0015 balance remaining but I did not make deposit as I have no btc at all at that time so I skip it. Now it is gone already under my bonus page, so I think it is expired already. Based on above rules, there is no other wagering requirement after you make a deposit 2x of your bonus but for sure live support knows about it better.

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Yesterday I took the 500 free spins code, made more than $150 eventually. Requested a withdrawal but Fortunejack asks me to do KYC in order to process the withdrawal. I'm not sure what to do but I think I will not do it as I'm a type of player who do not want to do KYC for such small amount of money.

This is an honest casino. Don't try to cheat them. They have very strict rules. But it's their way of keeping profits.