Here is my ID related to my faulty D9: D9INNO2018041947
I want to tell you that I find this situation unacceptable. It's been 10 days since I received a defective product. This will probably prevent me from reaching the ROI. It took me about 2 days to send the defective product from Canada to China with DHL. And this, at my expense. You do not even have 10 minutes to devote myself to organize the return ??

Innosilicon sent me a defective D9. Several scratch on the box, the stickers of warranty were torn and a hashboard did not work. I contacted the technical support. We had agreed to send the defective hashboard and the replacement one at the same time in order to minimize the shipping time lost. It has now been 3 days since my hashboard is delivered to their factory. I have no news of the replacement hashboard. My D9 only works at 1.4Th / S since receipt, 9 days ago. I am very disappointed with this product. I think Innosilicon's after-sales service policy does not respect the customer.

Did you have to pay the transport costs?

Helle, here are the tests I did:

-I change the controller wire with that of a aun Hashboard functional = not work

-I plug the Hasboard into the port or a functional Hashboard was plugged in = not working

-I used another PSU power wire = not working

-I still can not install the new firmware. I click on update, the .swu file upload up to 100% but the progress upgrade remains at 0%.

I'm sorry for my bad English, I'm a French-Canadian ...

Thank you for taking the time to help me

I already discussed with your support. I'm just trying to avoid having to send my D9 back to China. 1 Hashboard does not work and I can not install the new firmware. The unit had to be functional, it was not.

I am very disappointed

I still can not install the new firmware. I click on update, the .swu file upload up to 100% but the progress upgrade remains at 0%.

Do you have an idea?

Thank you

Hello,

My miner D9 only run at 1.28th / s. Only 2/3 cards are active. Did you have this problem? Can you help me?

Thank you

Is it possible to put Decred and Siacoin in the same Wallet? Which Wallet do you use?

Is it possible to put Decred and Siacoin in the same Wallet? Which Wallet do you use?

Hello,

According to you, it would be the best (and easiest to use) pool for my S11 and my D9, taking into account that I am a newbie in mining. I had prepared to use Nicehash, but it does not seem to work with the S11 and D9. I will receive my minor on May 8th and 9th.

Thank you for your help

Has anyone managed to mine on Nicehash with their D9?

They answered exactly the same thing for my S11. Ordered me was made on April 18th. This may prevent me from achieving ROI. I am extremely disappointed.

Ordering #: S11INNO2018041950