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Board Bitcoin Technical Support
Re: Wallet suddenly empty
by
Prutser112
on 28/07/2016, 13:22:12 UTC
You data directory is /Users/test/Library/Application Support/Bitcoin. This is where everything should be. Put a backup of your wallet.dat in that folder.

If your wallet is encrypted, the one that Bitcoin Core is using is not encrypted.
Hello Knightdk,

After restarting Bitcoin Core (when the Chain was fully in this morning) there was only one file in that directory "Bitcoin", called "wallet.dat"
I have no clue where all other files are that were made, no "log file", no "peers", no file nothing.


With that newly created "wallet.dat" file, the wallet of coarse showed 0,0000000 btc.

I replaced that file with the old file "wallet.dat" and the wallet still shows 0.00000000 btc.

I am lost.

That is very perplexing indeed. Would you be willing to allow me to remote desktop into your computer to figure this out?

Update:  Grin Grin Grin Grin Grin Grin Grin

Thanks to, and with the help of www.bitonic.nl , I got all my Bitcoins back!
I uploaded the wallet.dat file through a secured upload-link to them and they managed to transfer the wallet content to another type wallet.

May I thank everybody here for their support also?

Even though I still don't know the reason for the troubles

Topic can be closed.
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Topic
Board Bitcoin Technical Support
Re: Wallet suddenly empty
by
Prutser112
on 25/07/2016, 17:30:17 UTC
It is important to verify the integrity of Bitcoin Core. Even if you download it from bitcoin.org, it may have been modified in transit or even on your local network by malicious attacks and malware.

You should ensure that the release that you are about to install is signed by the Bitcoin Foundation.

Now that you have proceeded from this step, I suggest you enlist the help of senior members of this forum and let them have a look at the log files or access your program.


Hello Masakali,



Come back to it later.
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Board Bitcoin Technical Support
Re: Wallet suddenly empty
by
Prutser112
on 25/07/2016, 16:20:53 UTC
Did you happen to download an infected copy of bitcoin-core? Specifically, check the PGP key of the downloaded file?
 I have not come across one yet but it is certainly possible that some no good fraudster is using a modified bitcoin-core executable and stealing people's money.
Hello Maskali,

I downloaded from www.bitcoin.org, I don't think there is infected wallets available there.

What do you mean by "check the PGP key of the downloaded file"?
I am not very deep in this matter.

The Coins I bought are not transferred to another wallet, that was checked by the selling company.
So it doesn't look like fraud, more like tech prob's, more specific, wrong install path, messing up new install etc.
Total lack of knowledge.

Now no clue on how to recover from all this.
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Board Bitcoin Technical Support
Re: Wallet suddenly empty
by
Prutser112
on 25/07/2016, 16:05:10 UTC
You data directory is /Users/test/Library/Application Support/Bitcoin. This is where everything should be. Put a backup of your wallet.dat in that folder.

If your wallet is encrypted, the one that Bitcoin Core is using is not encrypted.
Hello Knightdk,

After restarting Bitcoin Core (when the Chain was fully in this morning) there was only one file in that directory "Bitcoin", called "wallet.dat"
I have no clue where all other files are that were made, no "log file", no "peers", no file nothing.


With that newly created "wallet.dat" file, the wallet of coarse showed 0,0000000 btc.

I replaced that file with the old file "wallet.dat" and the wallet still shows 0.00000000 btc.

I am lost.
Post
Topic
Board Bitcoin Technical Support
Re: Wallet suddenly empty
by
Prutser112
on 25/07/2016, 12:29:23 UTC
Hello Knightdk,

The wallet is now synchronized and ready, the amount of Bitcoins in the wallet is still 0,0000000000
So empty...

How can I get my Bitcoins back?

I am getting even more nervous now...
Take one of your backups and put it in the data directory. Make sure that you replace the walet.dat file that is already there. You should also check the creation dates of the wallet.dat files (I don't know how to do this on a Mac). The file with the oldest creation date (note, Creation, not Modified) is most likely to be your wallet.

Also, it would probably be a good idea for us to see the debug.log file again.

I will send you the file by mail again.
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Board Bitcoin Technical Support
Re: Wallet suddenly empty
by
Prutser112
on 25/07/2016, 10:34:08 UTC
Is it normal that my Mac nearly overheats from downloading this Blockchain?
The fan is meanwhile blowing full speed and still I can nearly bake an egg on the alu housing...
Bitcoin Core is pretty hardware intensive, especially when it has to index the blocks (as with downloading or reindexing). I wouldn't say that this is normal per se, but it certainly is not uncommon nor unexpected.

Hello Knightdk,

After two day's the blockchain still is not fully loaded.
This morning the macbook reported me that Bitcoin Core program was terminated cause of "no more free memory" with a red stop sign.

I have 250 GB SSD, little to no programs on system, little amount of pictures, no video's, but still it say's that all my memory is used.

The block chain still to be pulled in, is of last 6 days.

Now trying to make space.

Hi,
If the message really is "no more free memory" that should be referring to memory, e.g. RAM, not disk space.  However with 8GB of RAM, you should not be running out of memory.  Was that the exact message?

And, how much free disk space do you have?  (That was one reason I asked earlier if you had an external hard disk drive attached because it was possible that you had done so in order to hold the block chain and avoid running out of disk space).

It is possible that since the program quit because you had no more free memory that it isn't current and you might need to do a rescan.

One suggestion for you to consider would be to dump the private keys from your wallet.dat files and then find the address that had your balance and use a different lightweight wallet (e.g. one that doesn't need the entire block chain). This would avoid all the delays doing a rescan or re-downloading the block chain.


Hello CR1776,

It was not a message about memory/RAM, it was about free disk space. (my wrong description)
The exact message I don't have anymore cause it disappeared quickly, only a pop up message from the mac.

Now I have been deleting 'useless' things and empty garbage, 90 GB free.
So that should do.
I did not store the chain on another/external HDD cause I thought I had space enough.

The program Bitcoin Core is now ready, while starting the prog, it said re-scanning and showing a progress in percentages.
After starting full, the page say's still 0,000000000 BTC, no transactions, nothing.

I have just asked/contacted the seller of my Bitcoins for help.
The wallet.dat file will be mailed to them in a secure way and they will try to regain control over the Bitcoins.
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Board Bitcoin Technical Support
Re: Wallet suddenly empty
by
Prutser112
on 25/07/2016, 09:38:31 UTC
Hello Knightdk,

The wallet is now synchronized and ready, the amount of Bitcoins in the wallet is still 0,0000000000
So empty...

How can I get my Bitcoins back?

I am getting even more nervous now...
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Topic
Board Bitcoin Technical Support
Re: Wallet suddenly empty
by
Prutser112
on 25/07/2016, 08:57:49 UTC
Is it normal that my Mac nearly overheats from downloading this Blockchain?
The fan is meanwhile blowing full speed and still I can nearly bake an egg on the alu housing...
Bitcoin Core is pretty hardware intensive, especially when it has to index the blocks (as with downloading or reindexing). I wouldn't say that this is normal per se, but it certainly is not uncommon nor unexpected.

Hello Knightdk,

After two day's the blockchain still is not fully loaded.
This morning the macbook reported me that Bitcoin Core program was terminated cause of "no more free memory" with a red stop sign.

I have 250 GB SSD, little to no programs on system, little amount of pictures, no video's, but still it say's that all my memory is used.

The block chain still to be pulled in, is of last 6 days.

Now trying to make space.
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Topic
Board Bitcoin Technical Support
Re: Wallet suddenly empty
by
Prutser112
on 23/07/2016, 21:11:13 UTC
Is it normal that my Mac nearly overheats from downloading this Blockchain?
The fan is meanwhile blowing full speed and still I can nearly bake an egg on the alu housing...

It will get quite warm verifying all the blocks, yes. 

Which Mac are you running, out of curiosity?

MacBook Pro (Retina, 15-inch, Early 2013)
2.4 Ghz
8 GB 1600 MHz DDR3


  Model Identifier:   MacBookPro10,1
  Processor Name:   Intel Core i7
  Processor Speed:   2,4 GHz
  Number of Processors:   1
  Total Number of Cores:   4
  L2 Cache (per Core):   256 KB
  L3 Cache:   6 MB
 
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Topic
Board Bitcoin Technical Support
Re: Wallet suddenly empty
by
Prutser112
on 23/07/2016, 19:23:59 UTC
I started the program after following instructions.

Now the program started with "synchronizing with network"
That means it has to download again the whole amount of GB's of data like the prog done it before?
That is correct. Because the "blocks" folder was missing, it needs to redownload the entire blockchain since that is stored in the "blocks" folder.

B.t.w. this time I got a question when starting Bitcoin Core, It asked if I wanted to store on Desktop or custom location, Application Support.
I have chosen Application Support.
Yes, that is good.

This program Bitcoin Core is not for faint-hearted...

Of coarse I keep backups!

Now see how long it will take to pull in the whole Block chain.

Should I keep all debug files, etc that are still on Desktop?
After removing Bitstamp, it's files stayed also on my desktop... I don't know which ones belong to Bitcoin Core and/or to Bitstamp?
No, you don't have to. All of the files I told you to copy earlier can be deleted from the desktop.

Is it normal that my Mac nearly overheats from downloading this Blockchain?
The fan is meanwhile blowing full speed and still I can nearly bake an egg on the alu housing...
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Topic
Board Bitcoin Technical Support
Re: Wallet suddenly empty
by
Prutser112
on 23/07/2016, 18:13:37 UTC
I started the program after following instructions.

Now the program started with "synchronizing with network"
That means it has to download again the whole amount of GB's of data like the prog done it before?
That is correct. Because the "blocks" folder was missing, it needs to redownload the entire blockchain since that is stored in the "blocks" folder.

B.t.w. this time I got a question when starting Bitcoin Core, It asked if I wanted to store on Desktop or custom location, Application Support.
I have chosen Application Support.
Yes, that is good.

This program Bitcoin Core is not for faint-hearted...

Of coarse I keep backups!

Now see how long it will take to pull in the whole Block chain.

Should I keep all debug files, etc that are still on Desktop?
After removing Bitstamp, it's files stayed also on my desktop... I don't know which ones belong to Bitcoin Core and/or to Bitstamp?
No, you don't have to. All of the files I told you to copy earlier can be deleted from the desktop.
Thanks for the assistance so far.
I will inform when blockchain is in.
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Re: Wallet suddenly empty
by
Prutser112
on 23/07/2016, 17:32:38 UTC
Hello Knightdk,

There is nowhere the file 'blocks' on my desktop? continue anyway?
That is a problem, but sure, continue anyways. Did you happen to delete anything between the time when this problem happened and now?

I started the program after following instructions.

Now the program started with "synchronizing with network"
That means it has to download again the whole amount of GB's of data like the prog done it before?

B.t.w. this time I got a question when starting Bitcoin Core, It asked if I wanted to store on Desktop or custom location, Application Support.
I have chosen Application Support.

Yes, it will be downloading the blocks. And that is good keeping it Application Support.


Btw, keep your backups.

This program Bitcoin Core is not for faint-hearted...

Of coarse I keep backups!

Now see how long it will take to pull in the whole Block chain.

Should I keep all debug files, etc that are still on Desktop?
After removing Bitstamp, it's files stayed also on my desktop... I don't know which ones belong to Bitcoin Core and/or to Bitstamp?
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Topic
Board Bitcoin Technical Support
Re: Wallet suddenly empty
by
Prutser112
on 23/07/2016, 17:11:03 UTC
Hello Knightdk,

There is nowhere the file 'blocks' on my desktop? continue anyway?
That is a problem, but sure, continue anyways. Did you happen to delete anything between the time when this problem happened and now?

I started the program after following instructions.

Now the program started with "synchronizing with network"
That means it has to download again the whole amount of GB's of data like the prog done it before?

B.t.w. this time I got a question when starting Bitcoin Core, It asked if I wanted to store on Desktop or custom location, Application Support.
I have chosen Application Support.
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Topic
Board Bitcoin Technical Support
Re: Wallet suddenly empty
by
Prutser112
on 23/07/2016, 17:04:02 UTC
Hello Knightdk,

There is nowhere the file 'blocks' on my desktop? continue anyway?
That is a problem, but sure, continue anyways. Did you happen to delete anything between the time when this problem happened and now?

No, nothing was deleted.
I just checked even my waste bin, no Blocks file there.

I try without blocks file.
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Board Bitcoin Technical Support
Re: Wallet suddenly empty
by
Prutser112
on 23/07/2016, 16:49:32 UTC
Hello Knightdk,

I send it to you by mail.
Got it.

So the data directory that Bitcoin Core is using (for some reason) is /Users/test/Desktop. This is where you should put your wallet.dat file. If you have multiple wallet.dat files, make sure that you use the one that has the older creation date as that should be the one with your Bitcoin.

I highly recommend that you copy the data directory files to the default directory. First, go to Settings > Options and then click Reset Options in Bitcoin Core. Then shut it down. Then copy the following folders and files from /Users/test/Desktop to /Users/test/Library/Application Support/Bitcoin:
Code:
blocks
chainstate
database
banlist.dat
bitcoin.conf
debug.log
db.log
peers.dat
wallet.dat
If some of those files don't exist, that is fine. The only files and folders that matter here are blocks and wallet.dat. If the Bitcoin folder doesn't exist, make it.

When you next start Bitcoin Core, it should be using the default data directory. To check if it is, open the debug.log file and look for the line with today's date and "Using data directory". The path listed should be the default one (/Users/test/Library/Application Support/Bitcoin)

Hello Knightdk,

There is nowhere the file 'blocks' on my desktop? continue anyway?
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Topic
Board Bitcoin Technical Support
Re: Wallet suddenly empty
by
Prutser112
on 23/07/2016, 16:33:55 UTC
Hello Knightdk,

I send it to you by mail.
Got it.

So the data directory that Bitcoin Core is using (for some reason) is /Users/test/Desktop. This is where you should put your wallet.dat file. If you have multiple wallet.dat files, make sure that you use the one that has the older creation date as that should be the one with your Bitcoin.

I highly recommend that you copy the data directory files to the default directory. First, go to Settings > Options and then click Reset Options in Bitcoin Core. Then shut it down. Then copy the following folders and files from /Users/test/Desktop to /Users/test/Library/Application Support/Bitcoin:
Code:
blocks
chainstate
database
banlist.dat
bitcoin.conf
debug.log
db.log
peers.dat
wallet.dat
If some of those files don't exist, that is fine. The only files and folders that matter here are blocks and wallet.dat. If the Bitcoin folder doesn't exist, make it.

When you next start Bitcoin Core, it should be using the default data directory. To check if it is, open the debug.log file and look for the line with today's date and "Using data directory". The path listed should be the default one (/Users/test/Library/Application Support/Bitcoin)
Thanks a lot, I am gonna give it a try.
Let you know if it works or if I fail.
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Topic
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Re: Wallet suddenly empty
by
Prutser112
on 23/07/2016, 16:17:00 UTC
Hello Knightdk,

There is also other folders on the desktop, Log files, debug.log, peers.dat.
That should confirm my suspicion that the data directory is your desktop. That is a problem though and I still need to see the log.

I tried to post the content of the debug log file, it contains more then 64.000 characters and can't be posted for that reason.
(limitation to the forum software.)
How can I send the log file?
Go to http://pastebin.com/. Paste it into the box, click "create a new paste" and then share the link of that paste.

Hello Knightdk,

I send it to you by mail.
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Board Bitcoin Technical Support
Re: Wallet suddenly empty
by
Prutser112
on 23/07/2016, 16:02:50 UTC
which should be ~/Library/Application Support/Bitcoin

Unfortunately there is no such folder in Application Support named Bitcoin.
Now what to do?
Well that is a problem. That is the default data directory for Bitcoin, and when it first runs, it should make the folder there. However, because Bitcoin Core did run, that means that the data is going elsewhere.

Since you mentioned that the wallet.dat file was on your desktop, do you also see any folders named "blocks" "database" or "chainstate" on the desktop? Any files named peers.dat, banlist.dat, or debug.log? It may be possible that the desktop somehow became Bitcoin Core's data directory.


Concerning posting the log file data here, I don't know what private data it holds, so i don't wanna put it online.
What to me looks like abracadabra could hold vital info.
I guarantee you that the debug.log file contains absolutely no information that puts any of your Bitcoin at risk. It is intentionally designed to be shared with others in order to diagnose issues. The only "vital information" are the paths to the data directory and the wallet, which is what we are looking for right now. If you don't feel comfortable posting them publicly, feel free to PM me the file.

No way I can reconnect the .dat wallet file back to the correct place on my mac?
The issue is that we cannot do so without knowing the data directory. Right now the only way (that I can think of) to find the data directory is to use the debug.log file.
Hello Knightdk,

There is also other folders on the desktop, Log files, debug.log, peers.dat.

I tried to post the content of the debug log file, it contains more then 64.000 characters and can't be posted for that reason.
(limitation to the forum software.)
How can I send the log file?
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Topic
Board Bitcoin Technical Support
Re: Wallet suddenly empty
by
Prutser112
on 23/07/2016, 00:31:23 UTC
...
I have not a clue why Bitcoin Core put them there, I did not move them nor instruct to put them there.
Maybe somewhere is noted that this is my standard file location?
...

If you didn't put them there, where did you download Bitcoin Core?  Did someone else have access to the computer?

knightdk did a great job answering your questions and if you have downloaded the real version of Bitcoin Core, it behaves as he explained as to where it puts (or allows you to put) the wallet.dat.


I didnt put them there, maybe a setting in macbook?

Downloaded bitcoin core from bitcoin.org.
No one else has access to this pc.

Any idea how to get bitcoin core to recognize wallet content again?
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Re: Wallet suddenly empty
by
Prutser112
on 22/07/2016, 23:59:51 UTC
Immediately, while trying to make the recommended back ups, I am lost...

You write: Also, backup any wallet.dat stored in here: ~/Library/Application Support/Bitcoin/

This path I can't follow, cause there is no support folder?
The folder is called "Application Support". It should be there by default on all Macs.

When I do a search for wallet.dat files on this mac, I find those 2 files under Applications/shared.
I now only hope I have the correct files backed up?
I took the ones I found on my desktop to back up.

I can't make these files visible?
Back those up, just in case.

Another problem is that I installed a Multibit wallet which is not used.
But this program created also .dat files and I can't distinguish which files belong to multibit and which ones to Bitcoin core...
Multibit does not use wallet.dat files


What do you mean by an "external drive"?, the only drive that I can point to as external is my Time machine.
Do you mean that by "external drive"?
An external drive means anything that is used for storage that isn't any of the internal hard drives. This could be a network share, a USB flash drive, a USB hard drive, your Time machine, etc.

2:

By: "The wallet.dat file is still present but the wallet doesn't read the content of it as it looks like.",

I meant: The file wallet.dat is still physically available on this mac but the program Bitcoin Core doesn't recognize it, or cant find the file.
              In this wallet.dat file the content of the wallet is stored I suppose? a piece of Blockchain?
              So If this file is still there, why doesn't Bitcoin Core program read it??
              Could the file be in the wrong location? I did not tell the mac to put the wallet.dat file on the desktop, Bitcoin Core done that by itself.
              The time I opened the wallet and the BTC's were still there, the wallet.dat file was also located on Desktop.
              So before the program found the file in first instance and then later not any more. For me hard/not to explain.
This is not how Bitcoin Core, or most software for that matter, work. Software do not just search the entire computer for certain filenames (unless they are viruses). They will only look for the filename in specific folders, folders that usually the software made itself. Because the wallet.dat files were not in the data directory (which should be ~/Library/Application Support/Bitcoin), it does not see those files.

When you first started Bitcoin Core, you should have seen something that asked where you wanted the data directory. Did you change that to something other than the default location?

Did you, at any point, go to Settings and click on the button for "Reset options"? (Don't do that now, we just need to know).

Can you please provide the contents of the debug.log file? If you go to Help > Debug Window in Bitcoin Core, you should see a button labeled "Open" under something like "debug file". Click that and it should open the debug.log file. Copy the entire contents into a post here. If it does not fit, go to http://pastebin.com/, make a new paste, and post the link here.

Hello Knightdk,

With a little searching I found "application support", hidden folders..., there is nothing Bitcoin Core related in that folder.
So nothing to back up.

Multibit made me a backup file btw, called: wallet 12 backup.dat.

So there is an external hdd, it makes regular copies of the system.
How does this relate to none opening wallet?

which should be ~/Library/Application Support/Bitcoin

Unfortunately there is no such folder in Application Support named Bitcoin.
Now what to do?

I was not asked to where the files should be moved or in which data directory.

No, i did not reset options.
Only thing I did in between install and the failing wallet, was clean up desktop, by name.

Concerning posting the log file data here, I don't know what private data it holds, so i don't wanna put it online.
What to me looks like abracadabra could hold vital info.

No way I can reconnect the .dat wallet file back to the correct place on my mac?