You can search my original posts for reference.


After going to police, and IC3.  I did receive my coins.

Charlie told me he wouldn't release my coins until I dropped police report on advise from counsel. 

He sent anyway the next day, just proving from ceo to all levels of support are confirmed liars.

I got a full refund from zipzap due to fraud.

Absolutely run by criminals making money off delays and lies.

Stay Away!!!

P.s He never refunded fees or gave my correct amount in coin.

Just glad I got a refund.
 

Guys email Zipzap they have told me they are investigating bitinstant and seem very motivated to correct this clusterfuck!

Scam site!!! Use more reputable ways of getting coin!!!

You're talking about a couple of bucks. Your order wasn't in the millions of Dollars. (live support)


Thats their attitude to stealing from me. Acknowledge it and its no big deal its just a couple bucks lol!

Hold my money and give me coin at current price nice squeeze!!!!

Update!! STILL NO REFUND ON EITHER ONE!!

You're chatting with Seth
ID: TPS-IUTYC-510
Send me transcript
End chat
Me
12:23
name: Chris
email: hiddenharb0r802@gmail.com
Quote ID - ad6ee1e4-dd86-476d-ad0b-31c3eb72aaa8
Seth
12:24
One moment please.
Me
12:25
k
Seth
12:26
Okay, I'm going to forward this over to tech support where they can issue a manual transfer. This will take one day to resolve. Sorry for your delay. Have a nice weekend!
Me
12:26
Thats what someone told me 24 hrs ago
Seth
12:27
It's the weekend. Tech support won't be back until Monday.
Me
12:27
K
Can I request a refund?
Seth
12:28
I suppose it's possible, but the refund wouldn't get to you any quicker than just waiting until Monday. In fact, probably less so.
Me
12:28
Can I take back the moneygram payment
or would I need to contact zipzap
Seth
12:29
No, ZipZap has already paid us.
Me
12:29
Can you please send me a WU or MG
Seth
12:29
At this point, it is us who needs to pay you.
WU, MG? What's that?
Me
12:29
You can do that online
Money Gram Western Union
Seth
12:30
No, I'm just the first line of support. I cannot transfer any money. Seriously, at this point you're better of getting paid in Bitcoin. A refund would likely take much longer.
Me
12:31
Well pass to support or something
I have two
transactions that were not honored
even close to timeframes promised
coins at prices that I was not quoted at
If I can't get some kind of refund
I will complain to MG
that these payments
arnt being honored in the conditions to which im sending
Seth
12:32
After you receive your funds, please contact us again with your Order ID number and ask for a refund of the fees. This can be done
Me
12:32
Ive been nothing but nice
and waited
but this is rediculous
12:33
First order 48 hrs
now this one 5 days
.....
Seth
12:33
Again, your fees will be refunded no problem.
Me
12:33
for the first one
12:34
but id like a refund on this new one I mean cash not bitcoin
Seth
12:34
Are you willing to wait a considerable amount of time for your refund? Because honestly it will take much longer to get a refund than just waiting for the bitcoin transaction to get processed.
Me
12:35
I swear this is very fustrating
my money is being floated
Seth
12:35
Floated?
Me
12:35
Being held with product being sent
with no fault on my side
Seth
12:36
The problems that arise are from dollar transactions, not bitcoin transactions.
Me
12:36
Well what is the solution
I would like a refund on my money
Seth
12:36
Just be patient.
12:37
Okay, I'm going to put a cancel order in for the order id you gave me. It could be quite some time before you get your refund, as opposed to getting paid in Bitcoin.
Me
12:38
Why can't I get a cash refund?
You guys havn't sent the coin yet..
Seth
12:38
How are you going to get a cash refund? You want me to mail you some cash in the mail?
Me
12:38
No
You can wire
Check ach
Wu
MG
plently of options
12:39
I dont know what company policy
is for cash refunds
Seth
12:39
I don't think it works that way. But I will tell my supervisor about it.
Me
12:39
Where is this company located
Seth
12:40
Manhattan
Me
12:40
Alright
Well I am going to talk to zipzap
Put my order and mark it
to send as bitcoin
since you guys obv dont
have a cash refund policy
other than top manager decision
Seth
12:41
Just be patient. Like I said, you will get a refund of your fees. That's better than a cash refund.
Me
12:41
Bro you relize
with inflation
its a worse deal to take the coin
I am gettin it
either way...
Doesn't really matter
Seth
12:42
With inflation you should be trying to get OUT of the dollar, not back in it.
Me
12:42
I was quoted at 19
and got it at 20.5
on my first order
if i got my fees back and took cash
obv im better off
Seth
12:42
You're talking about a couple of bucks. Your order wasn't in the millions of Dollars.
Me
12:43
You guys have a limit
cmon now
Seth
12:43
It's not a limit we like, that's the federal government's limit.
Me
12:43
Well I am going to tell Moneygram to mark this as a fraud
and abuse of system
and see if I can't get a small claims case
against zipzap
Seth
12:43
Okay, have a great weekend!
Me
12:43
bye
***************
Rude unprofessional customer service, seems like an all around cluster fuck.

I would advise anyone thinking of using them to think twice!!!
 

5ed7f0ac-2a8f-4bf5-8381-69fb0e929dc7  This order was made 1/30.  It was processed and received to day Feb 1.  Took over two days.  I made a deposit for $100.00 (after paying zipzap fees) I received something around $95ish, on top of getting coins at Feb 1 Prices. 

 ad6ee1e4-dd86-476d-ad0b-31c3eb72aaa8 This order was made Feb 1.  It was processed marked as "complete" and under events and in email was told funds were sent wallet.  Once talking to live chat I was told it got stuck in a "double filter" and would have be manually processed one business day later.  So now I will get the coin who knows when, at who knows what price again.

Both times were never even remotely my fault.  I sent in an email to at least get some fees back but Have not heard anything back.
 

These were my first two transactions with bitinstant very frustrating to say the least!!