How do you get info about immature coins?

How long did it take you to get a response from your tickets?

It's been 12 hours since and i'm absolutely shocked to not receive even a word from them yet. I've traded hundreds of bitcoins threw there site in past years I'm shocked how little they care.

Look's very suspicious to me.

It sounds like they used a keylogger to me.  Sat and gathered your log in information including your email.  I suspect they probably intercepted the confirmation emails before you saw them then deleted them.  Did BTC-E have a record that the emails were sent to that address?  If so have you contacted your mail provider to see if they have any logs of another IP address accessing your email during those times?

If they do have a log I would be going straight to the police.  The provider would have to release that information if it was part of a criminal investigation and the ISP would have to release who that IP address is registered to if it was part of a criminal investigation (depending on the laws surrounding that in the country you live in).  Then hope that the hacker was foolish enough not to have used a proxy.  Send the Feds / Fraud Cops / Interpol round to see them.  In the UK for example you can claim for financial loss to the criminal injuries compensation scheme http://www.justice.gov.uk/downloads/tribunals/criminal-injuries-compensation/FTT_CI_1_PracticeStatement_financial_loss1.pdf

I hope this can be of help to you.

How much was stolen? If it was a small amount, probably not worth it for BTC-E to be involved (assuming they wanted to be dishonest).

Hey everyone I just came across this thread because my account was hacked too. I contacted BCT-E and they basically did the same thing, just give me all the login and logout times and IP address. I came across this:
79   logout   logout use logout button   75.***(My Logout after a while of trying to figure out where my money went)   
25.01.14
23:22
78   logout   logout use logout button   62.***( Someone else's ip logout)   
25.01.14
21:45
77   login   success login   62.***(Someone else's ip that used for another login)   
25.01.14
21:43
76   login   success login   75.***(My IP)   
25.01.14
20:51


I find this very odd only because in between those other IP login's, I had an email sent to me with a withdrawal confirmation at 21:44, that i tried to cancel but there was an error. Is there a way to contact BTC-E again to explain this to them? I have all the proof, withdrawal confirmation email at 21:44, and these different IP addresses that show there was a login twice in a row and then my money was gone.

The funds have been stolen. What do you expect people to do?

What other sites did you have open at same time in browser?

Yeah I was wondering that as well ....

Don't trust btc-e.support on skype. There's a number of fishy conversations posted with that account (disgruntled former employee?). It is no longer listed as a contact on the site either. The only way seems http://hdbtce.kayako.com/

Dropbox' implementation of 2FA has been hacked last year. Why not btc-e's?

What's confusing me is the missing login alert email. Since a hacker would have needed to login to turn it off.