I simply use two casinos, cuz don't want to have like 2000$ in a single website (CUZ THEY LITERALLY CAN TAKE MY MONEY AND BLOCK MY ACCOUNT LOL

Hey thanks for the reply. No Security Team did not contact me properly. They've asked about KYC documents (sent them almost instantly) and now waiting 10th day for the response.

I understand that you can block my account, but just release my funds. I still can't understand what I might have done wrong, because i Literally used your website like any other, nothing special.

Okay, basically as far as I know (thanks to this forum) these casinos use the same odds provider (that's why I got banned on both). You can trust me or not, cuz I simply can't prove that cuz got my account blocked, but well I'm simple player, I just bet many matches, like 5 a day with odds from 1.60 - 4.00, football, volleyball, table tennis. I haven't had any issues UNTIL i started to have a really good winning streak. Wanted to withdraw some funds (not to lose it all lol) and then suddenly casino decided to hold the withdrawal for 4 days, and then they decide to close my acc. I got nothing more to say.

Yeah of course I did, I check my email 5 to 10 times a day, also the spam section. No email from BP so far.

I mean, it's not like that. I played BP and BetSpino at the same time, so i didn't know that I will get banned on BP rofl. Two bans in the same time

Well I don't have any screenshots YET, sent them mails - no response.
Tried on live chat - Told me to contact team via email

My username/mail: spinningthewheelontiktok@gmail.com

To be fair I don't care about account closure, but they should at least give me my funds back lol!

Well I can't login to my account cuz they've closed that.

But well my betting from memory:
Some basketball under/over points
Some Football india/brazil etc. leagues
Some table tennis LIVE bets.

Hey again, basically I used Betspino website for a while, have won like +- 500/600$ in total, tried to withdraw these funds. I have waited 4 days for the approval (didn't approve lol) and now suddenly got the mail about my accounts clousure. I didn't break any rule, didn't cheat or anything like that, so It's strange af. What's more they took my funds, didn't withdraw them, and simply closed my account so I can't do anything. What should I do in this situation?


Mail from BetSpino:
Hello!

I’m writing you regarding your account closure. Alas, we have to suspend our cooperation with you due to a violation of our Terms of use and following rules:

Betspino has a strict anti-fraud policy. If SkyGrow Group Limitada has reasonable grounds to believe that the User has participated in or has been connected with any form of fraudulent activity (on the basis of anti-fraud, anti-cheating, and collusion detection practices used by SkyGrow Group Limitada as well as its gaming partners and other suppliers which are commonly used in the gambling and gaming industry) including, but not limited to:
development of strategies aimed at obtaining unfair winnings;
fraudulent actions against SkyGrow Group Limitada or its payment providers;
using unfair external factors or influences (commonly known as cheating);

If SkyGrow Group Limitada has reasonable grounds to believe that the User has participated in or has been connected with any form of fraudulent activity (on the basis of anti-fraud, anti-cheating, and collusion detection practices used by SkyGrow Group Limitada as well as its gaming partners and other suppliers which are commonly used in the gambling and gaming industry) or that any suspicious actions (activity) are taking place with the User`s account, Betspino reserves the right to request up-to-date documents from the Users, conduct an interview (Skype call or Zoom call) with a user, request confirmation of source of funds or/and a high-resolution and visible photo of a user`s selfie with his/her up-to date documents near his/her face, even though the User have passed identity verification in the past. The User is obliged to collaborate with Betspino with regard to such check and to provide any information and document deemed necessary by Betspino.

Have a nice day and thank you for your understanding!

Regards,
Customer Success
@Betspino Casino
Kind Regards
Betspino Team

Ticket ID: YFIRHN

Sure, uploaded whole evidence on imgur cuz idk how to post images directly in this thread lol.

https://imgur.com/a/tjFTXTh

Hi,

I'm reaching out today with an issue regarding the website Betpanda.io.

I've been placing sports bets on this site for a while, and I managed to win around $1,000. At that point, I decided to withdraw my funds. However, as soon as I requested the withdrawal, my account was locked.

I contacted live chat for assistance, and they directed me to check my email. To my surprise, I found an email from them dated February 8th – 10 DAYS AGO!!. The next day, I sent back all the requested documents as per Betpanda’s instructions (so that was 9 days ago), but I have not received any response from their team since then.

I try to reach out via live chat every day, but they just ignore me, saying they can’t do anything and that I just have to wait for a response.

At this point, this forum is my last resort. I’m hoping to get any kind of response regarding what happened to my account and, most importantly, what happened to my MONEY.

Best regards.