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Showing 4 of 4 results by StormTrader
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Topic
Board Exchanges
Re: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH
by
StormTrader
on 16/10/2017, 16:12:21 UTC
Still no response from you and still my funds are being held by you??

These funds were withdrawn from you on the 28th September??

I am tier 3 verified so I cannot see the issue?

PLEASE RESPOND!

Quote from: StormTrader on October 15, 2017, 05:35:12 PM
Good day,

Thank your for escalating my ticket but my payment has still not been finalized. I received the below response on 10 October, but never heard anything further:
   
Elisha T. (Kraken Support)
Oct 10, 11:33 PDT

Thank you for contacting Kraken regarding this matter. This ticket has been escalated, and is set to Urgent, our highest priority. It is being reviewed by our Fidor group to determine how to move your withdrawal forward.

Respectfully,

Elisha T.
Kraken Client Engagement

I would please like an explanation why my withdrawal is being delayed this long?

Regards,

MJ
Quote from: kraken-protocol on October 10, 2017, 06:41:29 PM
Quote from: StormTrader on October 10, 2017, 06:18:30 PM
Good day,

I have made a withdrawal of 14k euros on 28 Septemeber to my personal bank account and the status say sending now for past 10 days.

I have still have not received my money into my account and I can also not cancel the withdrawal.

My ticket number is 732162

Could you please let me know what seems to be the hold up.

Thank you in advance.

Thank you for letting us know - this ticket has been escalated.
Post
Topic
Board Exchanges
Re: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH
by
StormTrader
on 15/10/2017, 17:35:12 UTC
Good day,

Thank your for escalating my ticket but my payment has still not been finalized. I received the below response on 10 October, but never heard anything further:
   
Elisha T. (Kraken Support)
Oct 10, 11:33 PDT

Thank you for contacting Kraken regarding this matter. This ticket has been escalated, and is set to Urgent, our highest priority. It is being reviewed by our Fidor group to determine how to move your withdrawal forward.

Respectfully,

Elisha T.
Kraken Client Engagement

I would please like an explanation why my withdrawal is being delayed this long?

Regards,

MJ
Quote from: kraken-protocol on October 10, 2017, 06:41:29 PM
Quote from: StormTrader on October 10, 2017, 06:18:30 PM
Good day,

I have made a withdrawal of 14k euros on 28 Septemeber to my personal bank account and the status say sending now for past 10 days.

I have still have not received my money into my account and I can also not cancel the withdrawal.

My ticket number is 732162

Could you please let me know what seems to be the hold up.

Thank you in advance.

Thank you for letting us know - this ticket has been escalated.
Post
Topic
Board Exchanges
Re: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH
by
StormTrader
on 10/10/2017, 18:18:30 UTC
Good day,

I have made a withdrawal of 14k euros on 28 Septemeber to my personal bank account and the status say sending now for past 10 days.

I have still have not received my money into my account and I can also not cancel the withdrawal.

My ticket number is 732162

Could you please let me know what seems to be the hold up.

Thank you in advance.
Post
Topic
Board Service Discussion
Re: FRAUD WARNING: Bitstamp is holding my money hostage and ignoring me for 14 days
by
StormTrader
on 11/09/2017, 08:04:31 UTC
I believe they are doing the same to me.  Do you mind sharing the procedure you followed to get back your funds?