Good afternoon!
Yesterday morning, we received a notification that the verification process was completed, after which the user was approved for a refund. However, after receiving the refund, the user deleted the correspondence.
Refund transaction:
https://solscan.io/tx/KJNJ75GwDiJx4DQzv1FjseXhhSyjzt4KE8gNvvt5grhmeqvy6NFAsnEmBv7Q8JTWpYmcWcVLoWBsCUAWdY4ijarSome users have claimed that we are Change Invest, but this is not true. We have no connection with that organization.
Other users have suggested that we are unwilling to resolve the situation, but this is also false. We have made every effort to expedite the case. There were valid reasons for the user's funds to be blocked, but they are confidential, and we cannot disclose them. The verification process took a long time because the user failed to provide clear information, and there were always inconsistencies.
Some users have also said that we are not a serious company because we provide support via Telegram. This is incorrect. We offer support through multiple channels, including email, a chatbot on our website, and Telegram — all for the convenience of our users. In this case, the user specifically chose to communicate via Telegram.
Regarding the escrow system, we don’t rely on it. In just the first 11 days of this month, we have processed exchanges exceeding $2.9 million. We are an official company listed on platforms like BestChange and SwapSpace, so there is no reason to suspect us of any wrongdoing.