We are aware about it, now would you like to send the payment as you have stated and also provide proof of evidence of the sending the payment. We are waiting to see that you have sent the payment upon your agreement. Wish good luck all of you and thanks both of you for come on an agreement.

We are glad that the parties have reached a consensus.

We find the decision to be fair and ask the exchanger to follow the previously agreed upon action plan.

As a result, we ask both the exchanger and the OP to write here, on bitcointalk.org, about the final solution of the issue.


.

If you have not contacted over the telegram then how you understood the wallet address is of ethereum or any other erc20 wallet? If you are not scammer then why the provided email and email on your site is different? How many days latter you sent the eth to the (scammer though we think that is ok you), you did that several days latter, and on those days you could refund the perfect money. As you could not deliver dogecoin why you had taken too long time for the refund and on that too many days why you could not tell to place the re-order on your site? All the questions answer is you knew everything and you know the way how to make scam.

They sent a message on the email. And sariful made replied accordingly and waiting for the better solution. Few questioned asked to bestchange.

The exchanger's staff or admin did the scam. If they didn't then:
1. How does anyone know my telegram id?
2. Why have they contacted me over the telegram id?
3. Why did they provide the email which is not listed on their website?
4. Why will they send ethereum while I have not mentioned ethereum or any erc20 wallet in the email?
5. Why have they marked payment complete before payment is made?
6. Why have they not sent dogecoin which I have ordered?
7. Why have they not refunded my perfect money which I have sent to them?
8. Why will they consider only an address as valid for refund? They could tell me to re-order ethereum on their site but they never did that!!
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welcome First, if we are frauds, why did we complete your previous requests? -
1. By asking you what your id is on telegram or through your website
2. We have already not sent you any message to you via Telegram, but you are the one who sent a message to the fraudster and what proves this is a screenshot that you sent to us via WhatsApp and you did not put it here, but let us put it for you: https://ibb.co/R6TKGZq
3. Because the e-mail on our site to receive customer inquiries
4. Because the scammer that you gave him all your information as shown in the previous screenshot has included it for us and told us to send me eth via this address and we did not do this to protect your money but we asked him to send this eth address to our email from the email in your order... Indeed, you implemented the fraudster's instructions and sent an eth address to our email
5. Because we have already processed the request and the doge coin wallet became under maintenance during the transfer and the currency was not sent to you and we proved this to you via a screenshot
6. Because at this time dogecoin wallet (binance) under maintenance
7. Because your order was purchased through the platform, and you could not wait to get your money back
8. Because you gave all your information to the fraudster, who spoke on your behalf, and how can we ask you to make a new order and you have already paid

That's a good action from your side. since UnioChange does their business but their management handles customers unprofessionally. Removing them from Bestchange.com is not going to help OP since the accusation running and you cannot avoid your liability just by removing UnioChange from BestChange.com. We expect you should talk with both Customer and UnioChange and solve this if possible.

@OP, We heard from both sides. I believe UnioChange doing their business unprofessionally but also you did some mistakes. Look like you provided all the info to a scammer and he took advantage of it. You shouldn't contact them via Telegram search. Use Telegram "handle" what they mentioned on their official website. Or you should be on email as you started with the email.

This case becomes a bit lose/lose situation. If they pay you they will lose that full amount. but if they do not. you will lose that full amount.
It would be good if The UnioChange Paid at least 50% of it since they also managed it unprofessionally and they have mistakes. Also, OP should sacrifice your 50% because you did some mistakes.
That's just my personal opinion, not any Suggestion.

We expecting a solution from BestChange.

On telegram you have told to send the address as a code to verify the ownership. From email never told you to send ethereum/usdt/ethreum classic/vidt or any other erc20 base coin. So, how you decided that the address stands for ethereum or something else? You have just tried to make the scam as legal via telegram.

You completed the previous order just to gain users' trust.


Are you a Robot or what? You showing the same thing as before.
I ask for proof where this customer told you to send him ETH?
You showing an email and here is just an ETH address nothing else.

This can be done by mail spoofing. Why should I trust you?
If you can submit proof that the client asked you to send him ETH Instead of Doge, and This ETH Address belongs to this client. I think you are okay then.

And where is the proof that "he asked you guys to send ETH"?
Where is the proof that you told him to send you his ETH Wallet?

I believe The proof you have submitted can be manipulated.
Anyone can make proof like this by mail spoofing.