Are you guys heading for exchanges as well or not after ICO?

I'm afraid you would be mistaken.

There are different levels of KYC and we have to comply with the highest which include Nationality.

Driver's Licenses can be obtained by anybody. For example, somebody from Iran (on the financial blacklist) could potentially (and easily) obtain a German driver's license. For this reason IDNow can no longer accept it and now only relies on ID cards and passports. We understand that for some people this may be frustrating, but we will do everything necessary to comply with active regulation to build a sound framework for years to come.

I can see a class action law suit coming on strong very shortly if thes fools don't get there act together. ;

Seems that many people have been able to start their KYC process while i have still got nothing, was expect this to be much quicker!

I agree. And this is where my problem lies and possibly also the problem of some other investors.

Initially I trusted them and participated in the pre-ICO in September 2017. I kept all their documents from that time (with no KYC mentioned anywhere).

Then things became... less predictable. The change of the ICO start date. The change of the ICO end date a day before the ICO should have ended. Misleading information on their website ("regulated by FINMA"). And most importantly, the changes of the terms and conditions prior and also during the ICO.

I became more suspicious, less trusting, and started to ask questions. Most of the questions were left unanswered, or they were swamped over by hired chills from the bounties. Once they asked me to contact them directly by email as they were obviously not very keen to provide the answers in public.

I stumbled over other issues like their questionable choice of director running utrust switzerland (someone with a shady past involving stock selling scams), the fact that the company was founded just a few days before the ICO (in other words, there was no company during the pre-ICO, at least that's what I assume since they didn't answer this either), the fact that no one of the actual team is registered as a director of the company, and the fact that they chose a highly questionable debt collecting agency to do the KYC for them.

And now, after the passing of the ICO, there is their passivity, their lack of responses, all that after they got what they wanted (before I got tons of emails on a daily basis, now I get zero).

Trust is a tricky thing. Once you lose it, it's very difficult to regain.

Sorry, I scrolled up further and I see that you invested in the pre-ICO.  Are you from the US?

If you are from the US, you won't be able to get your ETH back because you broke the pre-sale terms (which state no US investors allowed; you ticked a box when opening your UTRUST account even during the pre-sale era).

If you are NOT a US investor, but you invested in the pre-sale, then I believe you should be able to get a refund of your ETH, since KYC was introduced after the pre-sale.  Just contact legal@utrust.io.  It should be no problem, however I do believe you still have to do KYC either way in order to prove that you didn't break the terms (IE to prove you aren't from the US) as tracking the source IP is not enough as you can bypass that with a VPN.  I know that may seem unfair since you invested prior to KYC, but it's important to UTRUST that they treat everyone equally and make sure everyone is following the terms  (in the case of you investing in the Pre-ICO, the terms they need to confirm is whether or not you are from the US, which can only be confirmed through KYC).  If they simply sent you a blind refund because you invested in the Pre-ICO, that could potentially be a breach in their terms because you may have been a US investor trying to scam the system with a VPN, which is quite common.  This evens the playing field and makes it fair for everyone. I am not on the team, so I cannot make the call, but I do communicate with the team daily and my understanding is a refund should be likely if those previous conditions were met (NOT a US investor, but invested during pre-sale and passed KYC proving you aren't from a restricted country and you are who you say you are).  However I would advise you to contact them ASAP.  Once UTK goes on the Exchanges, my opinion is it will be more difficult to initiate a refund.  The reason being, if UTK price drops on the exchanges, people could use that as a loophole to get a refund back.  So it would be in your best interest to contact them now.

Regarding KYC, it's a necessary evil guys.  If you care at all about UTRUST, and not just about flipping, you will understand why it is necessary.  UTRUST is on the path to becoming the most compliant Crypto company in the world.  I believe next to UTRUST, only Ambrosus has a similar level of compliance due to a strict KYC.  Crypto is a cutting-edge, ever-changing landscape; anything goes because it is so new.  Regulations could hit us at any moment, as the government learns how to best deal with Crypto.  If UTRUST wants to survive, they must follow ALL the rules and anticipate potential legal issues down the road, and prepare for that right now.

Who knows, in a few years the Crypto world may be so regulated that UTRUST and future companies that model themselves after UTRUST may be some of the only Crypto companies left standing.  Then you'll be glad you spared a few minutes to do KYC, and possibly some money if you needed to renew your passport.  

If you invested during the ICO (not the pre-ICO) and are complaining about KYC, I don't have any sympathy because you didn't read the terms.

Many folks have successfully completed the KYC.  It really is a painless process if you come prepared with your passport, and a bank/credit card statement (or phone bill, etc.), a webcam or your mobile phone with the IDNow software loaded on it.  It only takes a few minutes.  The company that is performing the KYC is a FINMA-compliant company.  Do you honestly think they are going to sell or give out your data?  They are audited on a regular basis to ensure this does not happen.  Additionally, they are REQUIRED to securely erase all KYC data after a predetermined period of time (I believe 90 days, but I am only going by memory here).