I created an account on Whale platform and made a deposit using SOL. Both registration and depositing went smoothly and had no issues. Even though there are more than 1000 slots available, unfortunetly most slot providers are restricted in my country. Since there is no information about VPN being allowed or restricted on Whale, i decided to play only the few slots available for my country. I also placed a couple of sport bets and i was pleasently surprised to see the amount of sports and number of betting options available for each match. While playing on the website, on both mobile and desktop i noticed a couple of improvements that can be made:
Outdated/Missing informationThe first thing i noticed while browsing the website is the fact that the FAQ section is outdated since it was last updated 20.02.2024.
Can I play with cryptocurrencies other than TON and USDT?Currently, Whale supports playing with TON and USDT, more currencies coming soon.
Also last 2 questions, 9 and 10 are the same
9. How can I contact customer support?
while offering different answers. I would recommend updating the section with latest information and also add more questions.
I could not find any information about how leveling up and rewards work. You need XP to level up and collect rewards but there is no info about the amount of XP earned for every $1 wagered. There is also no info about when the levels reset.Just a couple of days ago i had reached level 4 or 5 and now it is back to level 1 again.
Website is not responsiveWhile testing the website on mobile browser i noticed there are some errors:
1)In the sports section, the bet slip can only be found by scrolling down to the bottom of the page.This makes it inconvenient and time-consuming because every time you want to check,edit or place your bet you have to scroll through hundreds of matches just to find your bet slip instead of having it readily available
2)Bet share links do not work. The link received leads directly to Whale homepage. The only way to get access to a shared bet is by copying and entering the code manually.
3) The website does not display properly when rotating my phone screen to landscape mode. The left side of the website(around 25%) is not visible and cannot be accessed. Also when opening a casino game and rotating my screen to landscape mode the game displays a black screen and cannot be played. This can be fixed by turning on the desktop mode on mobile browsers, but it should be fixed to work properly without having to use the desktop mode feature.
I also noticed some responsiveness errors while testing the website from a pc/laptop. The Pomotions, Roadmap,Terms and Conditions and FAQ pages do not resize corectly and i cannot scroll down to the bottom of the pages. The only way i can have access to the bottom of the page is by zooming out to 50%.