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Showing 2 of 2 results by WillCode4BTC
Post
Topic
Board Beginners & Help
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
by
WillCode4BTC
on 04/02/2013, 04:31:57 UTC
UPDATE: I just now got my two bitinstant.com e-mails after previously only receiving an e-mail from ZipZap about a successful order. It's 10:30 Sunday night and they still fixed it apparently. I don't personally know many companies that have support running at this time. I do some IT work (in addition to programming) and my company definitely doesn't have any sort of support available after normal business hours and none on weekends.

I see a lot of people freaking out and getting very demanding over an apparent problem in the system (with the source of the problem being unknown) and others already demanding a refund immediately after having a problem; ridiculous.

It's understandable to be upset but these people aren't scammers. Your money is not lost. They will fix it.

Anyway, thanks bitinstant!
Post
Topic
Board Beginners & Help
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
by
WillCode4BTC
on 04/02/2013, 02:43:06 UTC
I had a good experience last time. Can you guys please check in to what happened with it this time? I got an e-mail from ZipZap about a successful transfer but not a single e-mail from bitinstant.com about anything at all and nothing from coinapult.

I don't even have an order Id just quote Id and event Id. Here is the quote Id.

72a6f4de-0af4-4bd2-8858-a60e935c7079

It says you can't use an Event Id in the URL but if I use a Quote ID it shows it the info associated with the order.

https://www.bitinstant.com/order_status/72a6f4de-0af4-4bd2-8858-a60e935c7079

* I used the blue MoneyGram slip at Wal-Mart
* I have the receipt with reference # and everything.
* I got two e-mails from ZipZap, nothing from BitInstant or Coinapult
* I don't have an OrderId now I must have closed the tab after my order but I can view the information by using the Quote Id
* When using the QuoteId, it shows Order Execution Failed

Anyway, I never got any e-mails and not sure what to do at this point. I remember gettling a link to coinapult the last time. Please let me know ASAP, thanks.