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Showing 3 of 3 results by Yahya.zzz
I believe we have no way to help you based on the descriptions you give here 
It is partly your fault for using unorthodox wallets. We have always suggested and emphasized that users on this forum should use Electrum as the safest wallet. You didn't do that. Sorry, but I think we can't do anything for you. They do not reply to your messages, all you should do is give up. Sorry about that From now, be extra careful in any future transactions or options.
It is partly your fault for using unorthodox wallets. We have always suggested and emphasized that users on this forum should use Electrum as the safest wallet. You didn't do that. Sorry, but I think we can't do anything for you. They do not reply to your messages, all you should do is give up. Sorry about that From now, be extra careful in any future transactions or options.Thank you for your answer
I hope so and my account is released
You said
that the last conversation with them was yesterday.
can you show me
I was transferring 0.7186 bitcoins from Freewallet to another wallet account which was stopped after a few hours of transaction and after asking the support, they sent me below email
Paid fail:https://imgur.com/a/ET0nCML
.....................................................................Tue, 7 Apr at 11:07 pm
Dear customer,
We’d like to inform you that our security system has detected suspicious activity on your account. In case it was a hacking attempt, we had to temporarily suspend withdrawals from your account – this way your funds will be absolutely safe, and the access will be restored once the verification procedure will be finished.
There’s nothing to worry about – Freewallet will gladly guide you through this standard procedure and will restore the access to your account shortly.
To verify your identity, we’ll need some of your personal information. Please reply ‘Yes’ to this email in order to agree.
In our terms and conditions that every user accepts when setting up an account, you can find out more details about the verification procedure. Also, you can check our privacy policy here.
Rest assured – your funds will remain on your account untouched, and you can always check your balance.
Thank you for your understanding, and we are looking forward to hearing back from you!
............................................................................... ..........
Then I answered yes to their email
............................................................................... ..........
And they sent me this email again
............................................................................... ..........Tue, 7 Apr at 11:33 pm
Hello,
Thank you for following up!
To proceed with the verification procedure, we ask you to provide the following information:
1) A clear photo of yourself with your identification document in English and a paper where you hand-write our brand name ‘Freewallet’, the current date and the email address you used to verify your account notifications.
2) A clear photo of your identification document in English: an international ID or a driver’s license (both sides). Scanned and cropped images are not accepted
The requested info should be in English.
The document must be valid for a minimum of 3 months.
Also, please enable 2FA in your account if you still haven’t done so.
Once we receive the required information, we will forward it to our security department for verification.
Please note that we might ask you for more information, if necessary.
We truly appreciate your collaboration. Please let us know if you have any questions.
Best regards,
Paul,
Support Manager, Freewallet
You can send your queries to our Bot in Telegram.
............................................................................... ............
I sent them the documents by replying to the same email
............................................................................... ............
And so far they haven't answered me
please help me
Paid fail:https://imgur.com/a/ET0nCML
.....................................................................Tue, 7 Apr at 11:07 pm
Dear customer,
We’d like to inform you that our security system has detected suspicious activity on your account. In case it was a hacking attempt, we had to temporarily suspend withdrawals from your account – this way your funds will be absolutely safe, and the access will be restored once the verification procedure will be finished.
There’s nothing to worry about – Freewallet will gladly guide you through this standard procedure and will restore the access to your account shortly.
To verify your identity, we’ll need some of your personal information. Please reply ‘Yes’ to this email in order to agree.
In our terms and conditions that every user accepts when setting up an account, you can find out more details about the verification procedure. Also, you can check our privacy policy here.
Rest assured – your funds will remain on your account untouched, and you can always check your balance.
Thank you for your understanding, and we are looking forward to hearing back from you!
............................................................................... ..........
Then I answered yes to their email
............................................................................... ..........
And they sent me this email again
............................................................................... ..........Tue, 7 Apr at 11:33 pm
Hello,
Thank you for following up!
To proceed with the verification procedure, we ask you to provide the following information:
1) A clear photo of yourself with your identification document in English and a paper where you hand-write our brand name ‘Freewallet’, the current date and the email address you used to verify your account notifications.
2) A clear photo of your identification document in English: an international ID or a driver’s license (both sides). Scanned and cropped images are not accepted
The requested info should be in English.
The document must be valid for a minimum of 3 months.
Also, please enable 2FA in your account if you still haven’t done so.
Once we receive the required information, we will forward it to our security department for verification.
Please note that we might ask you for more information, if necessary.
We truly appreciate your collaboration. Please let us know if you have any questions.
Best regards,
Paul,
Support Manager, Freewallet
You can send your queries to our Bot in Telegram.
............................................................................... ............
I sent them the documents by replying to the same email
............................................................................... ............
And so far they haven't answered me
please help me