situation:
On December 3, I moved my funds to Free Wallet through the Korea Cryptocurrency Exchange.(I had purchased Bitcoin.)
They put restrictions on withdrawing my funds for no reason.
For ridiculous reasons, we requested suspension of account and KYC certification procedures.
I was really angry, but I accepted everything.
English documents and passport authentication, photo authentication, hash details of resident registration copy.
Everyone responded by paying with my money.
However, they always give the same answer every time and do not handle their work. They say thank you for waiting patiently, but it's hilarious.
It's all the cost of documents, and I'm spending my time and I'm under too much mental stress.
First they will ask you for a selfie.
Then they will send something like this:
To proceed with the verification procedure, the security department requests the following information:
1) Screenshots of your incoming transactions where we can see the hash, amount and the name of the sending service (another wallet, exchange and so on);
2) Photo of your identification document of the owner of the account: an international ID or a driver’s license (a photo of both sides).
3) Bank statement or utility bill where we can see your name and resident address. Information should be in English;
4) A photo of the owner of the account in front of the image “Attention” (attached below) on your computer monitor (if you use a web version of Freewallet) or near your mobile device with the app open so that we were able to see your user ID.
Once we receive all the required information, we will forward it to our security department for verification.
We truly appreciate your collaboration. If you have any questions regarding the required information, you can read more about the procedure here.
Then they will send something like this:
Please send us original photos of your ID and photos of yourself with your account settings section and the image "Attention" (attached below). Please note that screenshots of these photos are not accepted
I received an answer by e-mail on December 6th.
Thank you for completing all authentication procedures.
The security expert said he would review it himself.
It may take time, so I asked you to refer to it.
It's enough time to review the documents, but they still ignore them without answering.
I think he's trying to steal $60,000.
Bitcoin's market price is falling.
I asked if you would be responsible for the money.
He doesn't answer at all.
Looking at what they do, companies do not have an attitude to respond to customers.
They joke and play tricks on customers.
Passport authentication, photo authentication, resident registration copy, resident registration copy, and details of the Korea Cryptocurrency Exchange.
Photos and videos sent all the details they wanted.
Today alone, I sent one email in the morning and one in the afternoon, but they try to steal money without answering implicitly. They do racism.
Fraud amount: Bitcoin worth $60,000.
Payment method: bitcoin
link:Freewallet.org
Fraud profile link:https://bitcointalk.org/index.php?action=profile;u=1177176
