It is disgraceful that Livecoin is using this as an opportunity to take funds from users.

Clearly Livecoin has access to the old BTC deposit addresses.  They have recently moved funds out of those deposit addresses into their main account(s).

It would be a minor accommodation to credit our deposits, but instead they are using a technicality to keep the entire deposit for themselves.

This is why Livecoin continues to fall down the rankings with lower and lower volume day-by-day.  How can you trust an exchange that acts this way?

My deposit is in BTC.  It should not be expensive or difficult to transfer that BTC from a wallet that you control.

Nevertheless, I understand some manual processing may be involved.  What will it take for me to have those funds transferred and/or credited to my account?

Okay, I understand your position on the notification and will monitor the news page going forward.

Will you credit the deposit to my account?  The funds were sent and have been received by Livecoin.

I would even understand if there was a manual processing fee, but to just take the entire deposit would be insane.

ALERT TO ALL USERS

Livecoin changed users bitcoin deposit addresses.  They did not send any email to notify users of this change.  They only posted a message on a section of their webpage.  As an API user I have no reason to visit the webpage and was completely unaware of this change.

I made a deposit to my old bitcoin address.  Since Livecoin has the keys/access to these deposit addresses they can manually credit my account.  I submitted a ticket requesting that they manually credit my account. 

Livecoin's response was shocking and alarming.  They said my money is lost/gone since it was sent to an old address (and that the 'equipment' supporting those addresses is no longer available)!  This is unacceptable.  Livecoin clearly has my deposit.  I can see the funds on the blockchain.  In fact, Livecoin has even moved them out of my deposit address (so clearly they have control over those addresses)!

The amount is substantial (over $20,000, even at today's BTC price).

I have attempted to follow-up with Livecoin, but have received no reply in over a week.