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Showing 6 of 6 results by alishah
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Board Service Discussion
Re: igot.com problems
by
alishah
on 31/01/2015, 20:44:47 UTC
Here is what i got from "JULIA"

 Aiyaz,
Thank you for your email.
I will go ahead and cancel your orders and refund the money to your bank account.

If we cannot verify you, we cannot release the Bitcoin.
This is listed clearly on the site. We do require extra verification for certain withdrawals.

What you read on forums is people getting angry for us to do out job right. We do not want to be defrauded and we do not defraud people.

http://help.igot.com/customer/portal/articles/1731436


Please confirm you wish to close your account.

Regards,
Julie
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Topic
Board Service Discussion
Re: igot.com problems
by
alishah
on 30/01/2015, 22:07:35 UTC
On my drivers licence they have my name and my address, on the utility bill they have my address. The money was sent from my bank account that is on my name ! I think this is enough.
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Topic
Board Service Discussion
Re: igot.com problems
by
alishah
on 30/01/2015, 16:30:22 UTC
I won't do any video call. When i setup my account i did all verification they asked for and nobody asked for a video call verification. I will wait till Monday to see what happen if not i will go to my bank and ask for refund and report them to authorities because i stay with 5000$ locked and i can't use them.
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Topic
Board Service Discussion
Re: igot.com problems
by
alishah
on 30/01/2015, 12:03:04 UTC
There is nothing on their terms about a video call. I sent them copies of my drivers licence and a utility bill for my proof of address .. i responded to "Julia" that next time will ask for a naked photo with me for verification .

Quote from: twister on January 30, 2015, 09:57:03 AM
Quote from: alishah on January 30, 2015, 09:28:46 AM
Hi, i created my account on igot 12 days ago. I did steps for level 2 verification. 2 days ago i deposited by online banking $5000 in my igot account. Everything went well until i bought 8 bitcoins with igot credit and then wanted to withdrawal the bitcoins in another wallet because i don't want to keep the bitcoins with them. After 8 hours i still didn't got my bitcoins and i opened a ticket. After another 5 hours i get a message from this "Julie" who said that we need to setup a video call in order to withdrawal my bitcoins. What should i do ? because i don't want to make any video call, they didn't said nothing about a video call or something else when i sign up with them. Cheers

Is this written in their terms and conditions that a buyer has to have a video chat with them?
I haven't traded with them but if it is not mentioned they should make it clear prior the trade, this is the kind of stuff which makes people stop using an exchange.
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Topic
Board Service Discussion
Re: igot.com problems
by
alishah
on 30/01/2015, 11:53:59 UTC
I don't have any transaction id or something. In my account it say "Pending Manual" . I bought some bitcoins from Bit Trade Australia after and the transaction with them was good. I got my bitcoins from them in 8 hours but with igot.com i get very nervous.
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Topic
Board Service Discussion
Topic OP
igot.com problems
by
alishah
on 30/01/2015, 09:28:46 UTC
Hi, i created my account on igot 12 days ago. I did steps for level 2 verification. 2 days ago i deposited by online banking $5000 in my igot account. Everything went well until i bought 8 bitcoins with igot credit and then wanted to withdrawal the bitcoins in another wallet because i don't want to keep the bitcoins with them. After 8 hours i still didn't got my bitcoins and i opened a ticket. After another 5 hours i get a message from this "Julie" who said that we need to setup a video call in order to withdrawal my bitcoins. What should i do ? because i don't want to make any video call, they didn't said nothing about a video call or something else when i sign up with them. Cheers