Do you try it by yourself or you are just using the post above by user betesport as reference for this statement. If you check his post history, You will notice that he is doing this same complaint about the problem on his account to other Casino here. His account was accused for fraudulent activity which is the reason for the delay of his payment. I don’t know if this is the same case for Bitlucy but don’t conclude without doing any research first.

Most if the user post is complaint and scam accusation to different Casino, This guy seems problematic.

From the history of your posts it appears that you have had many adventures with different bookmakers. There is no reason not to believe in your statement, but if you would like to improve the credibility of your words, it is best to provide some evidence (transaction TX and / or at least some screenshots). It may also be the case that you just managed to make a withdrawal, others may not be so lucky.

would you mind sharing any evidence/screenshot of the mail they sent you, the withdrawal request from the gambling site, and the cancellation of your withdrawal that they did? I am not saying that you are lying but having this evidence on your post would significantly help people decide whether to support you. it also helps people whether to continue to deposit or not on the gambling site.

We apologize for the situation. We did not make a payment because we were working to resolve issues with Gateway. Your withdrawl have been processed successfully. You can check your withdrawl on link.

https://www.blockchain.com/btc/address/124eUnE8cPqMsKJCUV5CCg4TySbPcKi5jE

Hi,
We last responded to your question.

Your first question, whether you received the refund, we can't confirm, we sent a screenshot just to make it easy for everyone to understand what happened. Bitcoin transactions are public, and in the chain, any transaction is checked, we do not need to fake.
According to your request, the refund was returned to your sending address (Your words: can you please send back the deposit. please. same address registered ), There is no problem.

Your second question, on October 10, you deposit 0.007 btc, which address from your sending address is sent to our receiving address, you can send the corresponding transaction chain for everyone to check. We will prove that a payment of 0.00695 btc was sent to your sending address on November 19.
Everyone can check the chain link in the post we replied above to see if there are the corresponding bitcoin transactions.

For your third question, we have handled a lot of bet slips and never accept the request to change the refund address in the email. This is for security reasons, and other users are the same.

Your fourth question, you can't understand, then you should learn the knowledge of Bitcoin, all transactions are in the chain, are transparent. If you have not received your refund, it may be that your October 10 sending address is not unique to you. We are not responsible for this situation.

Your fifth question, as a start-up team, we don't want some users to be uncomfortable, so even if we know that it is not our problem, we are still willing to compromise in communication and bear half of your losses (although we are not sure Are you really losing), but it is clear that you refuse to communicate and threaten us.

The user deposited 0.007 btc on October 10, but has never placed a bet.
On November 18th, the user sent an email saying that the withdrawal could not be made. Just this week we had an update to the website and we did not push it online.
We gave the user two choices:
First, wait two days and wait for our update to go online before trying to withdraw again;
The second is that we manually refunded him to the send address of his October 10 deposit.
The user chooses the second option.
After we refunded to the user's send address, the user said that he did not receive it.
During the communication process, we once suspected that the user's send address was the address of the exchange, or the address of someone else, and suggested that Dbet should bear half of the loss for the user, for the user's understanding. The user denied that his address was the exchange address and rejected our compromise.
The entire deposit and refund transaction is on the chain and is public.
We have no intention of condemning the user. We have repeatedly checked and confirmed that there is no problem with the entire refund process.
Of course, we hope that the user can find his funds.
The user's send address: https://www.blockchain.com/btc/address/37cyaWcuyK1TtfeT5fgXNqPXoN9uUgo3BJ
Dbet's deposit address for this user (unique, only one transaction):
https://www.blockchain.com/btc/address/3GibShA6ghthCWw88jMAkEacGrhYcHa8t3
The screenshot is the whole process of email communication: https://drive.google.com/file/d/1wFMyIvmnJMu9NO7WZAbePtK2j_XgiwG_/view?usp=sharing
Screenshots of deposits and refunds on the chain: https://drive.google.com/file/d/1BN0qYFATjk8MXXCgDS_iajAsqJJFzyXC/view?usp=sharing