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Showing 3 of 3 results by apaullo57
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Board Exchanges
Re: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH
by
apaullo57
on 15/01/2018, 09:42:37 UTC
OK, now that everything seems to work again, can you PLEASE unlock my account that has been locked for 15 days now? My ticket has passed all stages and should be lying now on the desk of the Account Access Specialist to review my information in order to grant access to my account. That's what they told me in the last email... So how big is that pile of tickets?
Ticket #1210988. THANKS!

Whoops! They unlocked it 1 hour after my message.. thanks guys! Time for some action!
Post
Topic
Board Exchanges
Re: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH
by
apaullo57
on 09/01/2018, 09:41:02 UTC
Have the same problem here: locked out of my account after clicking a link to confirm new withdrawal address. I answered the email with the 7 questions and made a support evaluation request to speed up things... nothing happened yet! I'm getting more and more frustated about their lack of communication.. I want to get on with my trading and Kraken is my online fiat line to my bank account. I don't want to loose my money..
Please solve this problem Kraken! My request number is 1239931.
Thanks.

This seems to be a major problem for Kraken because after 10 days I'm not able to get in my account! I already used the escalation procedure to speed things up, TWICE, but I'm under a pile of 1000 other requests I guess. Why cant't they give priority to people who can't enter their existing account and face loosing their money? I've got 4500€ in there! When can I access it Huh I'm freaking out if I get another message to escalate my ticket once again!
TICKET NR =  1 2 3 9 9 3 1
Post
Topic
Board Exchanges
Re: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH
by
apaullo57
on 05/01/2018, 13:31:54 UTC
Have the same problem here: locked out of my account after clicking a link to confirm new withdrawal address. I answered the email with the 7 questions and made a support evaluation request to speed up things... nothing happened yet! I'm getting more and more frustated about their lack of communication.. I want to get on with my trading and Kraken is my online fiat line to my bank account. I don't want to loose my money..
Please solve this problem Kraken! My request number is 1239931.
Thanks.