We apologise in the delay in processing the withdrawal. We were awaiting for level 4 verification to be completed but recognising the length of time you have waited, we have processed the withdrawal and consider this matter closed.
Hi Tim, my username is jasonjuan. I have the same issue as mentionned above for the withdrawal been locked for about a month now. Would you mind considering look into the issue as well if you could? Appreciate it alot!
Due to some reports from our provider, we're still awaiting for you to complete your verification on the verify page.
Hi Tim, I have just completed the verification and waiting for the transactions to go through. If you could let the process team know it would be greatly appreciated. Thank you!
We apologise in the delay in processing the withdrawal. We were awaiting for level 4 verification to be completed but recognising the length of time you have waited, we have processed the withdrawal and consider this matter closed.
Hi Tim, my username is jasonjuan. I have the same issue as mentionned above for the withdrawal been locked for about a month now. Would you mind considering look into the issue as well if you could? Appreciate it alot!
Did you manage to get any update? Same issue here with withdrawal stuck in review but in USDC (sol). Kyc and everything is verified. Lowkey this is disappointing considering usually they reply and process the transactions in seconds.