Yes i'm new to bitcoins and i have sent everything they asked of me i even sent the proofs that was sent buy the the one who was paying me the bitcoins. Ted said:(Again I'm sorry you are having this issue and we will fix it.  I've spent most of the last hour on blockchain explorers researching transactions on the addresses you sent but I confess I still am not 100% certain of the flow of funds.

Joshua -- in your Xapo Wallet, on the bottom left-hand side, there is a link to "download to CSV".  this will generate a history of transactions in your Wallet, which will be emailed to you.

Could you please get the report and then share it with me?  This might be the most efficient path to a solution.

Thanks for your patience and thank you for being a Xapo customer.)

But the blockchain account he talks of is the new wallet i created after.

As new as i'm the fact is i lots $140 and i sent the proof to Ted.

So,    odolvlobo. You saying i should understand that i lost $140 and that how things works.

Can anybody show me how to attach png files so that i will attach all the screen shots i have taken as a proof. the total amount i have lost is $90 for my wife plus $40 for me and that $10 that came short from $520 =$ 140 

this is the proof that Xapo is a Fraud, remember the $520 i was worried about it came through, i got it on the very same address that i can't find the very same address that i lost $40 from. after complains to support they some how sent the money through and the funny thing is i still can't see the old address and the money was not $520 but i received $ 510.

I believe they received the money on the old address and then sent me on my new address $510 and they kept $10 for them self. 

but why i can't find my old address. what i did now i created a new address after that i did what she said and i was able to see the one they created and the one i just created.

the fact is my old address with money is nowhere to be found.

this what support said: (Hi Joshua,
Thanks for reaching out, and I'm sorry that you think we have stolen your wallet! I can assure you that we have definitely not taken anything from you. Let me see if I can explain a little bit more about our services so that you can understand Xapo better!
In regards to the address change, Xapo has implemented a cool feature where users have multi-sig Wallet addresses, as well as rotating bitcoin addresses. You may notice that your Xapo Wallet address starts with a 3 - this means that your address has more security! Also, your address will change every time you use it to receive a bitcoin payment. Don't worry, though - if you receive any payments to any previously used Xapo bitcoin addresses, the payments will still be delivered into your account! We do this to ensure privacy for our users by not having every transaction you make be publicly visible with one bitcoin address blush. Additionally, I just checked your account and I can see you transaction history and you still have funds in your Xapo Main wallet! To find your Xapo Wallet address, simply click on the "Wallet" button on the top of the page and select which wallet you'd like to view. Then click on the "My Address" button and you will then see a popup screen displaying your wallet address blush.
As for your wife, would you mind sending me her email so I can look into her account and see if anything is missing?
Thanks again for the feedback, and I hope this cleared some things up for you and your wife!
Get back to me on the details of your wife's account so we can look into what is happening with her account!
Best,
Hillary
P.S. Take a peak at our support page! You'll be able to get to know Xapo and our services!)

But i did what she said but still can't find my old address.

I am trying to insect an image wish is a screen shot of the email i sent to the guy who sent me the first payment as it has the old wallet address and also the new wallet address that they gave me. but i'm failinghttp://

I have a proof of this i now have two account lucky i have a picture of the first one and that they do if you send bitcoin from Xapo wallet to Xapo wallet they dont show the address it came from they just use your name. I sent them a message and they have not replied, and i tried to look for their phone number i couldn't find it.

I open two accounts with Xapo the other one was for my wife, and what happened is i received 3 bitcoins on mine for the first time and the second time i was expecting $40 when i checked i found out that my wallet address has been changed that means i have lost $40 and the worst is i'm expecting $520 to the very same address and there is nothing i can do to change that so i'm going to loose $520. The same thing happened to my wife's wallet, and this one is fanny because my wife expected five payments and she received three payments on that address and they saw that it's active and it receiving money and they changed it and gave her a new address so she lost the last two payments