Hey there notblox, we temporally disabled our other 2 Sportsbooks due to an increase of arbitrage and movement betting activities. We would like to keep a healthy betting platform for all our players so that we can continue to provide them with rewards and bonuses.

Hey there notblox, thanks for the input, yes we did a revamp for our whole player site.

As for the question on multiple sportsbook, we have temporally disable them until further notice.

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Hi, as much as I like to help resolve the above case, I do not have data on which user is it, hence I will not be able to dig out the relevant data to review it.
Rest assure that as long as all checks/reviews pass from a compliance stand point, you are free to withdraw any balance you have.
In recent months, we have tighten our Compliance checks for our book makers and bonus registration. It is regrettably that several waves of players who does not comply to our Terms and Condition attempted to exploit the platform, this has caused the good players out there bad experiences as we have increased our checks.

Hi BitcoinAccepted, it is not in our best interest to any good players on the site. There are however cases of exploits, which requires some time for the compliance team to verify each bet. This ensures we will be able to properly reward and provide bonuses to all our good players. As for the 6 months verification, I would like to investigate the matter and am awaiting him to share his username for investigation.

Hi zxcvb322 ,

If you could share with me your username, I will investigate the matter for clarification. We do not forfeit user's balance unless foul play was detected from our compliance team.


Hi rokuen ,

Sometimes an extended time is needed for investigation as we do not want to lightly penalize any fair bets made. We do hope for your patients in the matter, or you could let me know your username and I will try to expedite on this issue.



Hi c6821417,

We usually do not hold anybody for more then 30 days. Could you share me your username so I can investigate this matter? This looks like wrong information provided and I sincerely apologize for this incident.

We are working with the Sportsbook provider for several interface enhancements. They should be patched progressively on the site.
But thanks for the feedback, we took this sportsbook was due to the large betting options available. I hope you find your niche here on our site.

KYC can take anywhere from 24 hours to a week depending on complexity. There are times where the image/video is blur, which cause for further delays as the user needs to resubmit or retake their necessary documents. On top of that, verification of KYC has to be done on both our end and also the bookmakers end.
We strive to provide a healthy betting platform to all our users, the stringent KYC/Rules are in place is to ensure that we are able to continue providing the best of our services, bonuses and odds to our good players on the platform.

Sounds great bachezy, i do hope you are satisfied with our platform. Feel free to share your feedbacks too.
Do join our discord channel as occasionally they do throw in special promotions or campaigns for you to participate in.

Hi notblox1, have you tried going to the Sports tab instead of the live tab ? The full selection of matches are there.



Hi zidanw, generally withdrawal takes 5-15 minutes for the majority of our users. It might take longer on accounts where it has been flagged for suspicious betting activities by our sports book vendors.

Hey there, thanks for sharing.

Id just like to get some clarity on the matter on your unable to withdraw case where verification is required.
Our site flow requires you to verify your account directly the moment you enter the withdrawal screen, before even being able to key in your withdrawal address/amount, so I am greatly puzzled on your wait time as you would not have been able to initiate a withdrawal request before verifying your account.

If there is some unconventional steps you took which by-pass this flow, do share it with us and we will take a look at it, however for the live case, once you click on "Withdrawal", the below should display, and it will take you to the verification process.

Hey Notblox1, apologize for the delayed response. Unfortunately for now there is no simple way to open/display 2 sportsbook providers at the same time. We will take your feedback in consideration of any of our future enhancements.

The sportsbook your using is BTC365 Sports, correct ? Generally using whichever language on the website to enter the Sportsbook, that language will display. However, if you entered via English but the Sportsbook displays Chinese, we may need to run some troubleshooting or diagnostics. If it is inconvenient for you to share it with me, you may contact live support, they can also get the correct information to escalate the case to our technical department. I also must note that BTC365 Sports do have an option in the sportsbook to switch language, I do apologize for the inconvenience caused.

Hi, apologize for the delayed response. Perhaps you can share with me your username and I have a look at this for you?



Hey there, may I know what IP are you on ? If detected from a Chinese region IP, the Sportsbook will automatically load the Chinese version as native.

Hey there. Apologize for the late response. Currently, betting in BTC365 tokens is not available yet. However, you may use it to redeem crypto from our dividend pool or keep it for future usage.

Hi there notblox1,

I did a check on my end and loaded no problem. Can I bore you with the usual technical troubleshoot like clearing your cache or restarting your device? If it doesnt work, you may have to try Live Chat as they may be able to troubleshoot or check your account more deeply.