I am so FRUSTRATED with this situation. It's been 5 days. I have tried contacting bitinstant thru customer support, on facebook, this forum, and I went to MtGox for help. This is probably one of the worst customer service experiences I have ever had. And no one will get back to me!
This is what I received from bitinstant:
Hey there,
This is to notify you that your order has been updated, please find the details below:
We have made a direct deposit into your MTGox account and there is
no need to use the coupon system on this orderOrderID: a1908995-0792-4ec2-858d-8fe836611a11
EventID: ef781f82-aab0-484d-ae51-ad6197a189a8
DestAccount: M48334309X
QuoteID: bb77eb5f-f72e-48ec-b97b-6e7cc32aa770
User: SYSTEM
DestExchange: mtgox
eventtype: Order executed
EventSentAt: 1365025434.47
APIResponse: MTGOX-USD-DEKGH-WHPS7-PK63G-65BBA
FundsSent: $120.0125 USD
Next I get an email from MtGox saying I had been issued a coupon code. I tried to use it, it comes back as "This code cannot be redeemed (non existing or already used.
MtGox kindly informs me: I have a support ticket from MtGox that has been closed:
Your request (#66670) has been marked as solved, pending closure. Should you believe that your request has not been adequately addressed and wish to postpone closure, or should you wish to review or comment upon your request, please follow the link below:
http://support.mtgox.com/tickets/66670And then this:
Hello,
It looks like they send you a redeemable code of MTGOX-USD-DEKGH-WHPS7-PK63G-65BBA
Please redeem the Mt.Gox redeemable code back into your account by copying the code. Then, login and select the Funding options menu. After that, please select the Add Funds page and select Mt.Gox Redeemable Code under the drop-down menu. Paste the code into the box and click redeem. The funds should appear back in your account. If the code does not work, please contact Bitinstant at
support@bitinstant.com or
https://bitcointalk.org/index.php?topic=128314.2760;topicseenWHAT AM I SUPPOSED TO DO NOW??? ANYONE???