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Re: **CEX.IO Bitcoin Exchange ** Buy Bitcoins with Cards in iOS / Android App***
by
casg
on 24/01/2018, 08:30:46 UTC
Thank you for your swift replies and help CEX.
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Re: **CEX.IO Bitcoin Exchange ** Buy Bitcoins with Cards in iOS / Android App***
by
casg
on 19/01/2018, 16:22:10 UTC
Thank you CEX for disabling the 2FA, but now the system is saying  USER IS BLOCKED for the 2FA (with SMS in example) and Google Auth 2FA is not working.
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Re: **CEX.IO Bitcoin Exchange ** Buy Bitcoins with Cards in iOS / Android App***
by
casg
on 16/01/2018, 12:52:25 UTC
Quote from: CEX on January 16, 2018, 12:42:11 PM
If it does not help, kindly tell us your user ID or support ticket so that we were able to assist.

any updates about mine?

2fa issue, i provided every paperwork.
account name: up113056942
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Re: **CEX.IO Bitcoin Exchange ** Buy Bitcoins with Cards in iOS / Android App***
by
casg
on 13/01/2018, 14:20:55 UTC
Quote from: CEX on January 11, 2018, 10:31:33 AM
Quote from: mandertherick on January 10, 2018, 01:40:13 AM
Helllo, Cex.

I sent an e-mail to the support team regarding an issue to my account (Reset 2FA), the username is: travisantonio. I sent all required documents, check that since the last time I sent one, YOU GUYS autoclosed my request and that was almost 6 months ago, I want to withdrawn something from my account and due to that I can't, Jesus. It is just injustifiable how your services are.

The 2FA has been disabled for your account. Sorry for the inconvenience.

Hey, I am having the same 2fa issue. I have also provided every required document.

   
account name: up113056942

Looking forward for the solution.