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Showing 5 of 5 results by cerulean13
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
Ursay, any clue about my and dookiedue's problem?
Nothing yet on dookie.
I don't have a ticket open for you but I still am behind on quite a few PMs. If you sent the details by PM then don't worry...I'm about to run thru all those. Otherwise, you may want to pass me all your order details...
URSAY is this directed to me or Cerulean13? Sorry for the extra post or if the answer is obvious but I just wanted to clarify that you did have a ticket open for me and you don't need any further information. Thanks...
No problem man. If you look close at my responses you can see which user the original post came from that I am responding to.
So this response was not for you but someone asking about you? Maybe a friend?
I was fairly certain your were talking about Cerulean13 which is why I stated I just wanted to clarify. I just wanted to make sure that if you needed anything from me I was able to get it to you ASAP. Not a friend, if you look close at his previous post you will see he posted a question on here that I felt pretty confident that I could answer so I responded to him as I had a very similar experience at a CVS. Also I know how busy you are and was trying to make up for my many previous post as "it takes away more time from ALL of our support agents". Just trying to help out a little and I guess Cerulean13 appreciated such a prompt response that directly addressed his questions and concerns.
Sorry for the confusion, I didn't open a ticket or anything so that post is probably directed towards you. I figured that Ursay was reading the thread at the time (and thus knew the context of who you are and who I am) but he was probably responding to old messages so he probably got confused.
Anyways I would make sure you do in fact have a ticket open...probably best to PM him at this point.
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
Hi Ursay,
I just got back from 3 unsuccessful attempts to complete my transaction at CVS (used bitinstant CVS to bitcoin email). My order amount is for $100 and my zipzap fee is $3.95.
Basically what happened all three times is I would get to the counter, the total would come up as $100 dollars instead of $103.95, the person at the register would attempt to go through with it anyway, and then it would return "invalid transaction" or something like that.
I then went back to the moneygram phone, did the process over again, and explained to the person on the phone what was happening. The last time I did it, the person on the phone claimed it was because I was trying to send it to a person instead of a business, which I knew wasn't right because I remember confirming that I was sending money to zipzap.
I'm going to try again tomorrow at a Walmart instead of CVS, but how can I make sure that it works this time? Why wouldn't the transaction fee show up, even when I explain to the people on the phone what's happening?
I just got back from 3 unsuccessful attempts to complete my transaction at CVS (used bitinstant CVS to bitcoin email). My order amount is for $100 and my zipzap fee is $3.95.
Basically what happened all three times is I would get to the counter, the total would come up as $100 dollars instead of $103.95, the person at the register would attempt to go through with it anyway, and then it would return "invalid transaction" or something like that.
I then went back to the moneygram phone, did the process over again, and explained to the person on the phone what was happening. The last time I did it, the person on the phone claimed it was because I was trying to send it to a person instead of a business, which I knew wasn't right because I remember confirming that I was sending money to zipzap.
I'm going to try again tomorrow at a Walmart instead of CVS, but how can I make sure that it works this time? Why wouldn't the transaction fee show up, even when I explain to the people on the phone what's happening?
I've been in this situation at CVS. Moneygram didn't know what the hell I was talking about and the CVS employees all looked at me funny. LOL.
I'm pretty sure you need to INSIST that they accept your total for submission. I believe there was confusion where the clerk thought I was trying to add the fee to my payment. However, this was the ZipZap fee and not the Moneygram fee so it needed to be included in the total. Don't talk about fees with them. Just insist you want to send a specific amount and you are willing to pay the Moneygram fee...which may be a few extra bucks?
I hope that makes sense! Good luck!
-BitInstant Support
Haha ok great, thanks for the reply, I'll report back if I have any success
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
Hi Ursay,
I just got back from 3 unsuccessful attempts to complete my transaction at CVS (used bitinstant CVS to bitcoin email). My order amount is for $100 and my zipzap fee is $3.95.
Basically what happened all three times is I would get to the counter, the total would come up as $100 dollars instead of $103.95, the person at the register would attempt to go through with it anyway, and then it would return "invalid transaction" or something like that.
I then went back to the moneygram phone, did the process over again, and explained to the person on the phone what was happening. The last time I did it, the person on the phone claimed it was because I was trying to send it to a person instead of a business, which I knew wasn't right because I remember confirming that I was sending money to zipzap.
I'm going to try again tomorrow at a Walmart instead of CVS, but how can I make sure that it works this time? Why wouldn't the transaction fee show up, even when I explain to the people on the phone what's happening?
I just got back from 3 unsuccessful attempts to complete my transaction at CVS (used bitinstant CVS to bitcoin email). My order amount is for $100 and my zipzap fee is $3.95.
Basically what happened all three times is I would get to the counter, the total would come up as $100 dollars instead of $103.95, the person at the register would attempt to go through with it anyway, and then it would return "invalid transaction" or something like that.
I then went back to the moneygram phone, did the process over again, and explained to the person on the phone what was happening. The last time I did it, the person on the phone claimed it was because I was trying to send it to a person instead of a business, which I knew wasn't right because I remember confirming that I was sending money to zipzap.
I'm going to try again tomorrow at a Walmart instead of CVS, but how can I make sure that it works this time? Why wouldn't the transaction fee show up, even when I explain to the people on the phone what's happening?
This exact thing happened with me at a CVS. The person at the counter is entering in $100 as the amount when they need to enter $103.95 for it to be accepted. I had to go back and forth with the lady as she told me she normally just enters the bill amount, and then the additional fee gets added on. She was confused as to why it didn't add the fee the first time and just charged me the amount with out the fee ($100). After ringing me up we got the same invalid transaction error. The second time I convinced her to put the amount with the fee ($103.95) and the order went through. I promptly received an email from ZipZap confirming my payment. Of course what happens after that is anybody's guess as I still haven't received any bitcoins from BitInstant, or any responses to my direct questions, emails or phone calls.
Weird, the lady at CVS didn't even have the option to enter the amount, she was telling me that it just shows up on screen and then the customer confirms it and pays. If it happens again tomorrow when I try Walmart, should I ask the cashier to enter the right amount if it displays $100 again? Or do you think that's why you don't have your bitcoins yet?
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
Hi Ursay,
I just got back from 3 unsuccessful attempts to complete my transaction at CVS (used bitinstant CVS to bitcoin email). My order amount is for $100 and my zipzap fee is $3.95.
Basically what happened all three times is I would get to the counter, the total would come up as $100 dollars instead of $103.95, the person at the register would attempt to go through with it anyway, and then it would return "invalid transaction" or something like that.
I then went back to the moneygram phone, did the process over again, and explained to the person on the phone what was happening. The last time I did it, the person on the phone claimed it was because I was trying to send it to a person instead of a business, which I knew wasn't right because I remember confirming that I was sending money to zipzap.
I'm going to try again tomorrow at a Walmart instead of CVS, but how can I make sure that it works this time? Why wouldn't the transaction fee show up, even when I explain to the people on the phone what's happening?
I just got back from 3 unsuccessful attempts to complete my transaction at CVS (used bitinstant CVS to bitcoin email). My order amount is for $100 and my zipzap fee is $3.95.
Basically what happened all three times is I would get to the counter, the total would come up as $100 dollars instead of $103.95, the person at the register would attempt to go through with it anyway, and then it would return "invalid transaction" or something like that.
I then went back to the moneygram phone, did the process over again, and explained to the person on the phone what was happening. The last time I did it, the person on the phone claimed it was because I was trying to send it to a person instead of a business, which I knew wasn't right because I remember confirming that I was sending money to zipzap.
I'm going to try again tomorrow at a Walmart instead of CVS, but how can I make sure that it works this time? Why wouldn't the transaction fee show up, even when I explain to the people on the phone what's happening?